2021 1836K

36 TROUBLESHOOTING

Icemaker is not

making ice

Ice has bad taste or

odor.

Icemaker is making

too much ice.

Refrigerator was recently installed or icemaker recently connected.

• It may take up to 24 hours for each compartment to reach the desired temperature and

for the icemaker to begin making ice.

Icemaker is not turned on.

• Locate the icemaker ON/OFF and conrm that it is turned on.

The ice detecting sensor is obstructed.

• Foreign substances or frost on the ice-detecting sensor can interrupt ice production. Make

sure that the sensor area is clean at all times for proper operation.

The refrigerator is not connected to a water supply or the supply shuto valve is not

turned on.

• Connect the refrigerator to the water supply and turn the water shuto valve fully open.

Icemaker shuto (arm or sensor) obstructed.

• If your icemaker is equipped with an ice shuto arm, make sure that the arm moves freely.

If your icemaker is equipped with the electronic ice shuto sensor, make sure that there is

a clear path between the two sensors.

Reverse osmosis water ltration system is connected to your cold water supply.

• Reverse osmosis ltration systems can reduce the water pressure below the minimum

amount and result in icemaker issues. (Refer to the Connecting the Water Line section).

Water supply contains minerals such as sulfur.

• A water lter may need to be installed to eliminate taste and odor problems. NOTE: In

some cases, a lter may not help. It may not be possible to remove all minerals/odor/taste

in all water supplies.

Icemaker was recently installed.

• Ice that has been stored for too long will shrink, become cloudy, and may develop a stale

taste. Throw away old ice and make a new supply.

The food has not been stored properly in either compartment.

• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.

The interior of the refrigerator needs to be cleaned.

• See the Maintenance section for more information.

The ice storage bin needs to be cleaned.

• Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry

before reinstalling it.

Icemaker shuto (arm/ sensor) is obstructed.

• Empty the ice bin. If your icemaker is equipped with an ice shuto arm, make sure that the

arm moves freely. If your icemaker is equipped with the electronic ice shuto sensor,

make sure that there is a clear path between the two sensors. Reinstall the ice bin and wait

24 hours to conrm proper operation.

Problem Possible Cause & Solution