User's Manual

Troubleshooting21
Error Possible Causes Solutions
Mouse not detected by system. Mouse cable is not firmly con-
nected to the system, or the mouse
is not connected to the system.
Firmly connect the mouse cable to
one of the USB ports.
System needs to be reset. Power off the system (disconnect
power cable). Firmly connect a
USB mouse to one of the USB
ports. Reconnect the power cable to
the 12V DC port on the rear panel.
There is no picture on selected
channels / camera picture is not
being displayed.
Camera cables are loose or have be-
come disconnected.
• Check the camera video cable
and connections.
• Disconnect and reconnect the
cable at the system and at the
camera.
• Try moving the camera to an-
other channel or use another
cable.
The image on the recorder appears,
but does not have sound.
Cameras do not feature a micro-
phone for audio recording.
The recorder supports audio record-
ing, but requires audio-enabled
cameras with a built-in microphone,
or an external microphone to be
connected. See 18 Connecting
Audio Devices, page 87 for details
on using audio-enabled devices.
The system beeps during motion
detection.
Motion detection is enabled and the
buzzer is activated.
See 11 Motion Detection, page 34
for full instructions on configuring
motion detection options. You will
need to uncheck the Buzzer option
to prevent the recorder from beep-
ing every time motion is detected.
I am not receiving email
notifications.
Email notification is disabled. Ensure you have configured email
notification. For full instructions,
see 14.6.3 Configuring Email Alerts,
page 61.
Email notification is enabled, but
you have not entered your own
SMTP information.
If you want to use your own SMTP
server, you must enter your SMTP
server address, SMTP port, user-
name, and password in the appro-
priate fields. For full instructions,
see 14.6.3 Configuring Email Alerts,
page 61.
Smart home / voice assistance not
working.
Voice assistance has not been en-
abled on the recorder.
• Ensure you have enabled voice
assistance on the recorder. See
16 Smart Home & Voice Assis-
tance, page 81 for full
instructions.
• If the issue persists, visit
lorex.com/SmartHome for com-
plete setup instructions, FAQS,
and a list of available voice
commands.
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