User's Manual

USER MANUAL
39
WWW.ALDER.COM
Messages & Trouble
Alerts
MESSAGES
You can view your messages by tapping the envelope
on the
Home Screen. The envelope will have a red circle with the number
of unread messages and flash when there is an unread message.
Messages will remain until deleted. To delete a message, tap on
the “x” on the right side of the message’s row.
Whenever your system reports an alarm to the Central Monitoring
Station a new message will appear in your inbox and indicate
which sensor triggered the alarm. Emergency Calls also appear in
Messages
TROUBLE ALERT MESSAGES AND AUDIBLE ALERTS
Trouble Alert Messages appear upon the detection of a system
trouble condition to let you know that your system isn’t working
properly and you need to take action to correct the problem.
Applicable trouble conditions and the actions needed are:
• Panel Loss of AC Power (Check power connection)
• Panel Low Battery (Allow 24 hours to recharge)
• Panel No Battery (Reconnect the battery)
• Panel Communication Failure (Call Tech Support)
• Sensor Low Battery (Replace the sensor battery)
• Sensor Loss of Supervision (Replace the sensor battery)
Trouble Conditions also have an Audible Alert to help draw your
attention to the Trouble Condition and the actions needed. The
Audible Alert for a Trouble Condition will continue to sound once
every four hours until the Trouble Condition is resolved or until you
have turned off Audible Alerts for current Trouble Condition(s).
Audible Alerts only sound between the hours of 9:00 am and 9:00
pm.
To turn off Audible Alerts for current Trouble Conditions tap the
OFF button at the top of the Messages Screen. No more Audible
Alerts will sound until a new Trouble Condition is detected
.