Installation Manual

Page 131
Appendix B – Warranty & Service
B-1 Limited Warranty
Magnum Energy, Inc., warrants the ME-ARC to be free from defects in material and workmanship
that result in product failure during normal usage, according to the following terms and conditions.
1. The limited warranty for this product extends for a maximum of 12 months from the product’s
original date of purchase.
Note: Extend the normal one-year warranty on the ME-ARC to 5 years simply by ordering
it with and installing it on one of Magnum’s MP or MMP panel systems. To be eligible for the
5-year warranty extension, a proof-of-purchase is required at the time of repair/service show-
ing that the ME-ARC and the MP or MMP panel system were purchased at the same time.
2. The limited warranty extends to the original purchaser of the product and is not assignable or
transferable to any subsequent purchaser.
3. During the warranty period, Magnum will repair or replace at Magnum’s option any defective
parts—or any parts that will not properly operate for their intended use—with factory new or
remanufactured replacement items if such repair or replacement is needed because of prod-
uct malfunction or failure during normal usage. The limited warranty does not cover defects
in appearance—cosmetic or decorative—or any structural or non-operative parts. Magnum’s
limit of liability under the limited warranty shall be the actual cash value of the product at the
time the original purchaser returns the product for repair—determined by the price paid by
the original purchaser. Magnum shall not be liable for any other losses or damages.
4. Upon request from Magnum Energy, the original purchaser must prove the product’s original
date of purchase by a dated bill of sale, itemized receipt.
5. The original purchaser shall return the product prepaid to Magnum Energy in Everett, WA.
After the completion of service under this limited warranty, Magnum Energy will return the
product prepaid to the original purchaser via a Magnum selected non-expedited surface freight
within the contiguous United States and Canada; this excludes Alaska and Hawaii.
6. If Magnum repairs or replaces a product, its warranty continues for the remaining portion of
the original warranty period or 90 days from the date of the return shipment to the original
purchaser, whichever is greater. All replaced products and parts removed from repaired prod-
ucts become the property of Magnum Energy.
7. This limited warranty is voided if:
• the product has been modifi ed without authorization
• the serial number (if serialized) has been altered or removed
• the product has been damaged thru abuse, neglect, accident, high voltage or corrosion
• the product was not installed and operated according to the owner’s manual
B-2 How to Receive Repair Service
If your product requires warranty service or repair, contact either:
• An authorized service center, as listed on the Magnum Energy website at:
http://magnumenergy.com/authorized-service-centers/, or
• Magnum Energy, Inc. at: Telephone: [phone], Fax: [phone]
Email: [e-mail]
If returning your product directly to Magnum Energy for repair, you must:
1. Return the unit in the original, or equivalent, shipping container.
Note: Damage from shipping is not covered under warranty, ensure it is properly packaged.
2. Receive a Return Materials Authorization (RMA) number from the factory prior to the return
of the product to Magnum Energy for repair.
3. Place RMA numbers clearly on the shipping container or on the packing slip.
A RETURN MATERIAL AUTHORIZATION (RMA) NUMBER IS
REQUIRED TO RETURN A UNIT