Owner`s manual

GLOBAL CUSTOMER SUPPORT
5
MAXX WARRANTY SUMMARY
MAXX® Warranty*
Anton/Bauer’s MAXX Warranty is the most extensive
warranty program in the industry, providing a wide
range of coverage to complement a wide range of
products and product features. With batteries from
45 watt-hours to 183 watt-hours and 1 position
chargers to 4 position PowerChargers, MAXX
Warranty helps you choose the best product for
your application and your budget.
MAXX WARRANTY SUMMARY
MAXX I one year conditional warranty
MAXX I.5 one and a half year conditional warranty
MAXX II two year conditional warranty
MAXX III three year conditional warranty
MAXX IV four year conditional warranty
MAXX V five year conditional warranty
All products carry a MAXX I Warranty unless otherwise noted.
*Refer to the owner’s manual for complete warranty terms
and conditions.
Global Customer Support
The backbone behind every successful company is its customer support. At
Anton/Bauer we take that philosophy very seriously. Our customers consider us
a part of their production team. They know long after they purchase, they
can pick up the phone, and immediately be connected with a live person from
our Customer Support Team. Messages or e-mails are returned the same
day; with offices in the US, Europe and Asia, so there is no waiting for someone
to “wake up.”
S E R V I C E
Our skilled and experienced Customer Support Team have been working with
our products for over 20 years. With their collective experience, they can
troubleshoot issues over the phone utilizing a full range of products to simulate
customers’ field situations. If a product issue cannot be resolved over the phone,
it can be sent to us for repair. All batteries get a free evaluation. Products covered
under MAXX Warranty are repaired free of charge with free shipping back to the
customer. In most cases, turn-around time for repairs is only seven business days.
On-site service is available for most television stations and rental houses.
L O A N E R S
Loaners are available for products registered and still under MAXX Warranty. For
service and loaners outside the United States, please contact your
nearest Anton/Bauer Service Center. Visit www.antonbauer.com or call one
of our offices for assistance.
NEW CUSTOMER SUPPORT ON -SITE
M AINTENANCE PROGRAM:
Anton/Bauer is pleased to introduce its new Customer Support On-Site
Maintenance Program. The company who has brought you the industry’s best
customer support team will now help you manage your inventory. Maximize your
time and get the best performance from your Anton/Bauer batteries, chargers
and accessories by having a Customer Support Representative visit your facility.
The Customer Support On-Site Maintenance Program offers support staff to
provide the following on-site maintenance at a nominal fee:
· Update charger firmware
· Conduct battery testing
· Remove old batteries for recycling
· Complete minor repairs
· Replace banana pins and communication pins
· Provide tools, spares and instructions for replacing broken pins
· Clean units
· Review status of all Anton/Bauer accessories
· Have PCB’s on-hand to complete major repairs
Contact Customer Support at 800-541-1667 or [e-mail] for more details.
Europe: [phone] • Asia: [phone] • United States: [phone]