User manual

Masterclock www.masterclock.com

Clock is not displaying

the correct local time or date

Possible reasons and solutions:

1. Clock did not properly negotiate the DST to standard time (or vice-versa) transition

2. Time Zone offset has been configured incorrectly. Provide the correct Time Zone

configuration.

3. DST has been configured incorrectly. This is configured separately from the Time Zone

configuration. Provide the correct DST configuration by either manually entering the DST

rules or selecting the single button configuration under WinDiscovery. If using the

convenient single-button configuration for [US/Canada] or [EU DST], be certain to use the

latest version of WinDiscovery and apply it for each device. If using the [Current Windows

Setting] button to apply the DST rules, verify that the rules on the computer are correct.

4. If using DHCP/BOOTP for network configuration, consult with your network administrator

to see if the optional Time Zone option has been changed as this option as provided by

DHCP can override manual settings.

5. If you have used the Set Time/Date function, note that the device assumes that you have

entered UTC and will apply your Time Zone and DST configuration relative to the manually

entered time.

6. The NTP time server(s) is not available or the NTP server being used has the incorrect UTC

time. Verify the NTP time server(s) are available and is providing the correct UTC time.

“Bad Password” Windows pop-up each time a configuration setting is applied

Possible reasons and solutions:

1. You have entered and “remembered” an incorrect password in the password windows.

This is now causing multiple error indication windows titled “Bad Password” to pop-up for

each portion of the configuration message that is being sent to the device. You must clear

the memorized password using one of the two options below.

a. WinDiscovery only remembers the password for the current session, close the

WinDiscovery session and reopen. All passwords will be forgotten by

WinDiscovery.

b. As an alternative to closing the WinDiscovery session, from the drop-down

menu on the device being administered, click on “Forget memorized

password”.

2. If using the Global Password feature, the global password does not match the existing

password of the device you are trying to manage. Either change the device password to

match that of the global password, or change the global password to match that of the

device(s) you are attempting to manage.

IF THESE INSTRUCTIONS ARE CONFUSING OR

NOT WORKING FOR YOU

Send us an e-mail or call right away. See last page (p. 35).