Installation guide

Upgrading from Version 2.0, 2.5, or 2.5.1

60 ePolicy Orchestrator

™

software version 3.0

Upgrading the server and console

Use this procedure to upgrade the ePolicy Orchestrator server and console from

version 2.0, 2.5, or 2.5.1 to version 3.0. For a list of common installation messages

and their causes and solutions, see Troubleshooting on page 91.

The ePolicy Orchestrator 3.0 Setup program requires you to restart the computer

up to two times. All installations require that you restart the computer once. If

Setup upgrades MDAC to version 2.7, you will need to restart the computer a

second time. Setup upgrades MDAC automatically for local database servers using

an English, French, German, Japanese, or Spanish language version of the database

software.

NOTE

Agent installation

This procedure also installs the ePolicy Orchestrator agent for Windows on the

same computer on which you are installing the software. The server computer

appears in the

Directory after the agent communicates with the ePolicy

Orchestrator server for the first time. Initial agent-to-server communication occurs

randomly within a ten-minute interval.

The agent that is installed on the ePolicy Orchestrator server during the

installation

is located in the

COMMON FRAMEWORK folder in the installation directory. The

default location is:

C:\PROGRAM FILES\MCAFEE\EPO\COMMON FRAMEWORK

n If you are upgrading from a previous version of the software, be

sure to install ePolicy Orchestrator 3.0 on every ePolicy

Orchestrator server, console, and remote console.

All of the ePolicy Orchestrator utility programs (for example,

Database Merge) must reside in the installation directory to be

updated by the Setup program. The default location is:

C:\PROGRAM FILES\MCAFEE\EPO\2.0

n Although you can install the software on a computer with

Terminal Services, you cannot use Terminal Services to install or

use the software. To manage the software remotely, install ePolicy

Orchestrator remote consoles and log on to ePolicy Orchestrator

servers from these remote consoles.