Installation guide

Installation Guide 93
Troubleshooting
Microsoft Windows 2000 SP 1 is not
installed. ePolicy Orchestrator recommends
Windows 2000 Service Pack 1 or later be
installed.
The computer on which you are attempting to install
the software is using a non-supported version of the
operating system.
The supported operating systems differ depending
on whether you are installing the server and console
or remote console only. For a list of requirements,
see Server and console requirements on page 14 or
Remote console requirements on page 15,
respectively.
Microsoft Windows NT or 2000 Server is not
installed. ePolicy Orchestrator requires
that you run on Windows NT or 2000 Server.
The computer on which you are attempting to install
the software is using a non-supported version of the
operating system.
The supported operating systems differ depending
on whether you are installing the server and console
or remote console only. For a list of requirements,
see Server and console requirements on page 14 or
Remote console requirements on page 15,
respectively.
Please enter a value in the “Agent
Broadcast communication” field provided.
The HTTP port for Agent Broadcast
communication box is blank.
Specify the port number (default is 8082) that the
ePolicy Orchestrator server will use to send agent
wakeup calls to SuperAgents.
Please enter a value in the “Agent
communication” field provided.
The HTTP port for Agent communication box is
blank.
Specify the port number that the agent will use to
communicate with the server.
Please enter a value in the “Agent Ping
communication” field provided.
The HTTP port for Agent Wake-Up
communication box is blank.
Specify the port number (default is 8081) that the
ePolicy Orchestrator server will use to send agent
wakeup calls.
Please enter a value in the “Console
communication” field provided.
The HTTP port for Console communication box is
blank.
Specify the port number that the console will use to
communicate with the server.
Table 8-1. Common installation messages and their solutions (Continued)
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