Installation guide

Troubleshooting
94 ePolicy Orchestrator
™
software version 3.0
Please enter a value in the “Install to
Folder” field provided.
The Install to Folder box is blank.
Type the installation path in Install to Folder, or
click Browse to select a location. The default
location is:
C:\PROGRAM FILES\NETWORK ASSOCIATES\EPO
Please enter a value in the “User Name”
field provided.
The User name box is blank.
Specify the user name of the user account that you
want to use.
Please enter a value in the “VirusScan
Enterprise 7.0 Folder” field provided.
The VirusScan Enterprise 7.0 Folder box is blank.
Type the location of the binary (Setup) files in
VirusScan Enterprise 7.0 Folder, or click Browse
to select a location. These files are included in the
POINT_PRODUCTS folder by default.
Please make sure that you have granted SQL
Server Administrator-level access to this
NT account.
Be sure that you grant SQL Server administrator
permissions to the Windows NT user account you
specified.
Please select a Database Server in the
dropdown box provided.
The Use an existing server on the network option
is selected, but a remote database server has not
been specified.
Specify a remote database server, or select another
option.
The drop-down list displays all remote SQL Server
database servers that are in the same domain as
this computer. If the desired database server doesn’t
appear, type its name in the list box.
NOTE
If using Windows NT, MDAC 2.7 is required to
display the names of remote database servers in
this list. If using other operating systems, MDAC
2.5 or later is required. For instructions, see
Upgrading to MDAC 2.7 on page 30.
Setup has detected your system running in
less than 256 colors. In order to function
properly, “Microsoft Management Console”
requires a minimum of 256 colors or
higher.
The computer on which you are attempting to install
the software is using a color setting with less than
256 colors (8 bit).
Change the number of colors displayed on the
monitor to 256 colors (8 bit) or higher. For
instructions, see the Windows Help File. To open
this file, click the Start button, then select Help.
Table 8-1. Common installation messages and their solutions (Continued)
If this message appears... Then...