Installation guide

Installation Guide 97
Troubleshooting
This system is not currently configured
with a static IP address, which is
recommended for ePolicy Orchestrator
Server.
The computer on which you are attempting to install
the software does not use a static IP address.
We recommend using static IP addresses for
ePolicy Orchestrator servers to improve
performance and reduce bandwidth usage.
Unable to determine the edition of your
license. Please contact support for
assistance.
Setup is unable to read the license information
required to install the software.
Contact Network Associates Customer Service. For
more information, see Contacting McAfee Security &
Network Associates on page 11.
Unable to determine the state of your
license. Please contact support for
assistance.
Setup is unable to read the license information
required to install the software.
Contact Network Associates Customer Service. For
more information, see Contacting McAfee Security &
Network Associates on page 11.
Unable to make a connection to the
database server.
Verify that you have entered the user
name, password, and database server name
correctly, then try again.
If this message still appears, see the
ePolicy Orchestrator Installation Guide
for more information about resolving this
issue.
A connection could not be made to the
corresponding ePolicy Orchestrator database
server.
1 Verify that the Domain, User Name, and
Password you provided are typed correctly.
2 Verify that the database server is running.
3 Verify that the user account you provided is valid
for the database server.
Unexpected internal error.
You are using SQL Server 2000 as the ePolicy
Orchestrator database, then the SQL Server 2000
service (MSSQLSERVER) was not running when
you started the installation.
Start the SQL Server 2000 service, then try to install
the software again. Depending on the operating
system that you are using, this procedure varies. For
instructions, see the Microsoft product
documentation.
We are unable to connect using the
information you provided.
Please check to make sure you have entered
them correctly and try again.
The user account that you specified could not be
accessed.
1 Verify that the Domain, User Name, and
Password you provided are typed correctly.
2 Verify that the user account you used to log on to
this computer has access to this domain.
Table 8-1. Common installation messages and their solutions (Continued)
If this message appears... Then...