Installation guide

Troubleshooting
98 ePolicy Orchestrator
™
software version 3.0
You cannot install MSDE 2000 Service Pack
3 on a Backup Domain Controller.
You are trying to install ePolicy Orchestrator on a
Backup Domain Controller (BDC). MSDE 2000 with
Service Pack 3 cannot be installed on a BDC.
Do one of the following:
w Install ePolicy Orchestrator on a different
computer.
w Install MSDE 2000 on a remote database server
before you install ePolicy Orchestrator. For
instructions, see Installing MSDE 2000 manually
on page 28.
You have chosen the user “sa” with a blank
password for your SQL information. As this
is a security risk ePolicy Orchestrator
does not allow this.
Please change the password for the “sa”
user before continuing with the
installation.
The system administrator (sa) login has a blank
password.
You must change the password of the sa user
account before you can continue with the
installation. For instructions, see Securing ePolicy
Orchestrator databases in the ePolicy Orchestrator
3.0 Product Guide or Help.
You must reboot before installing ePolicy
Orchestrator again.
The ePolicy Orchestrator software has been
previously removed.
You must restart this computer before you can
reinstall the software.
You selected the “Use an existing server
on the network:” option, but specified the
name of a local database server.
Specify a remote database server name or
select another option.
The Use an existing server on the network option
is selected, but a local database server has been
specified instead of a remote database server.
Specify a remote database server from the list, or
select another option.
The list displays all remote SQL Server database
servers that are in the same domain as this
computer. If the desired database server doesn’t
appear, type its name in the list box.
NOTE
If using Windows NT, MDAC 2.7 is required to
display the names of remote database servers in
this list. If using other operating systems, MDAC
2.5 or later is required. For instructions, see
Upgrading to MDAC 2.7 on page 30.
Table 8-1. Common installation messages and their solutions (Continued)
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