Specifications

WAM - Web Access Module is a key option for SECURITHOR
from MCDI Security Products. With WAM, your subscribers, deal-
ers/installers and key CMS staff will access some of SECURITHOR
data and functions over the web via a normal web browser such as
Firefox or Chrome or directly from their iPhone or Android phones
Among features, WAM will let your subscribers check their armed/dis-
amed status themselves on the web instead of calling the ARC. This
alone will reduce staffing needs.
WAM for SECURITHOR is available as a server license to install in web
server. WAM is essential for Centrals who wants to reduce operating
costs by reducing operators load or for Centrals that want to offer new
services and generate more revenues from subscribers.
What will WAM do for each user?
Subscribers can access event history, check their schedule events,
know if their system is armed or the status of a service ticket. They
can make service requests and contact your ARC or admin center.
They can find a contact page and help page with user guide repository.
A link to your ARC Facebook and Twitter account can be displayed.
Subscribers access WAM by their web browser or with dedicated Mo-
bile web pages for their iPhone and Android phones. Entry to WAM is
protected by account id and password. Language selection is possible
from the front page. Default language can be set for the entire site.
Web server
WAM is installed in a dedicated web server linked to your
SECURITHOR. No queries are made directly to your SECURITHOR. This
insures your SECURITHOR stays shielded from web requests insur-
ing your Alarm Receiving Center (ARC) always gets priority. A sudden
surge of web requests or attack on web server will not affect the ARC’s
SECURITHOR.
Permanent connection betwen ST and WAM insures data is always
actual on WAM. A VPN tunnel insures data link betwen ST and WAM
is secured.
Web pages WAM is supplied with a set of pages for Desktop browsing
while another one is supplied for Mobile viewer (Minimum suggested
320px width x 480px height). Web pages are available in many lan-
guages and some of the content is made to be customized for your ARC
such as dedicated Contact pages, Help pages for user guides. Custo-
mized look and feel can be contracted through MCDI Graphic designer.
Installation and support WAM is installed by MCDI on your selected
web server. Initial installation and tuning are covered by a support
allocation and also includes some graphic customization for your ARC.
Requirements Dedicated web server according to expected traffic.
Permanent internet connection through VPN betwen SECURITHOR and
WAM required to keep data actualized.
MCDI needs to install components such as Lighttpd, PHP, PostgreSQL
(For Linux CentOS or Ubuntu) or PHP, PostgreSQL (ForWindows
2008/2012) Contact MCDI to discuss which type of web server is best
for your expected web traffic and review our benchmark testing.
Dealers and installers only have access to their own accounts. They
have the same access as subscribers plus the ability to get more info
for group of accounts and filter results using the desktop web pages.
They get info such as traffic from the last day or more complete his-
tory of specific accounts. They can view several informations of sub-
scribers accounts such as contact info, service tickets and write new
service tickets. They can check which of their accounts are armed or
disarmed at any given time. They can see the list of service tickets by
customer, by group of customer or for all their accounts. Service tick-
ets presented as pending or completed. They can’t process alarms or
modify an account but can communicate this information to the ARC.
ARC staff have the ultimate level of access in WAM. They can do
everything the dealers and installers for every accounts. They also get
STM mobile web viewer to review key data such as last 100 events,
most received in 24 hours, list of connected operators.
Linux, PHP and PgSQL: WAM was tested extensively by MCDI using
Lighttpd web engine, PHP and PostgreSQL in professional web host-
ing environments such as iWeb and Amazon EC2. This combination
provides light and fast web server under CentOS or Ubuntu. Windows
hosting also possible.