User guide

9
Troubleshooting
This topic is designed to help you solve issues that may occur while using CareLink Pro software.
It also contains instructions for uninstalling the CareLink Pro software if necessary.
General application use errors
If you try to download a software upgrade over the Internet, you may receive the message that
you do not have sufficient privileges to do so. You must have administrative privileges to
download CareLink Pro software upgrades.
1 Close the CareLink Pro software application, and restart your computer system.
2 Have someone with administrative privileges log in to the computer.
3 Follow the instructions in Applying software updates on page 48.
Not connected to the database
An error message stating that you are not connected to the database indicates one of the
following:
• The database has been moved. The database must be located in the same place that was
selected during installation of the CareLink Pro software. If it has been moved, it must be moved
back to the location selected during installation.
• You are not connected to the network drive where the database is located. If the database is
located on a network drive, the network may occasionally experience problems that prevent you
from accessing the drive. Contact your computer support department for help in reconnecting
to the network drive where the database is located.
CareLink Pro User Guide Troubleshooting 51