User guide

Forgot the clinic password for CareLink Pro
If no one can remember the password your clinic uses to log in to CareLink Pro, the CareLink Pro
software must be re-installed, and a new database created. Once you re-install the software, you
will not be able to access any patient information that was in the previous database. Store the
password that you created during the new installation somewhere in the office so that you will
not lose future data.
Device read errors
Error Explanation
The selected serial port could not be opened. Another
operation might be in progress on that port. Please wait
until the port is available, or select another port.
Please verify that the com port selected is not in use
by another program, or select a different port. Try
rebooting the computer you are using and then try
the device read again. The hardware (such as the
cable) connected to the port or the port itself may be
bad. Connect the hardware to another port and try
the device read again to help determine the
problem.
Auto Detect could not find the device on any available
port. Please check the cable connection, device battery &
status and try again, or try specifying a serial port.
Check the connection between the cable and the PC,
and verify that the device battery status is fine. If so,
try specifying the PC serial port to which the cable is
connected, rather than selecting Auto Detect.
Device not found at selected serial port. Please check the
cable connection, device battery & status and try again,
try selecting a different port, or try to Auto Detect the
device.
Check the connection between the cable and the PC,
and verify that the device battery status is fine. If so,
try either selecting a different PC serial port number,
or choose the Auto Detect option.
Unable to communicate with the device. Please ensure
you’ve attached and selected the correct device, check the
cable connection, device battery and status, and try
again.
Verify all settings selected for the device read,
including device name, serial number and type of
connection. Also check to make sure that the device,
cable and PC are connected properly. Verify the
battery and alarm status of the device is okay. Try
the read again.
Unexpected response... retrying (n%)
An unexpected value was read from the device. The
system retries communication until you cancel or
communication succeeds.
The link device was found, but the device (<serial #>) is
not responding. Please verify the device’s serial number,
place the device closer to the link device to minimize
signal interference, check device battery and status.
Verify that the correct serial number was entered. If
not, re-enter the correct serial number. If the serial
number is correct, try moving the link device closer
to the communication device. Move the link device
and communication device away from possible
interference (such as other RF devices). Check the
device's battery strength and if uploading an insulin
pump, check the pump delivery status.
This pump is delivering a temp basal. Please cancel the
temp basal or wait until it completes, and then try again.
The pump you are attempting to read is delivering a
Temp basal. Either wait until the Temp basal
completes to read the pump, or cancel the Temp
basal and then read the pump.
This device has active errors or alarms. Please clear the
alarms and try again.
There are active alarms on the pump which prevent
it from being read. Read the alarm instructions for
clearing the alarm. Clear the alarm and try the pump
read again.
CareLink Pro User Guide Troubleshooting 52