User guide

Error Explanation
This pump is delivering a bolus. Please cancel the bolus
or wait until it completes, and then try again.
The pump you are attempting to read is delivering a
bolus. Either wait until the bolus completes to read
the pump, or cancel the bolus and then read the
pump.
The device returned invalid entries; all data read will be
discarded.
Contact the 24 Hour HelpLine (see Assistance on
page 2).
Report creation errors
Multiple data entries for the same date
If multiple data entries exist for the same date and time for the same device, the system considers
this to be a conflict that it cannot resolve. Reports created using this device data will omit the
portion of data that overlaps.
You can try to adjust the reporting period to miss the overlapping data. Or, you can remove the
device from the system and then add it back again to clear the previous readings.
System is going to ignore data
If the time on a device has been changed causing overlaps or gaps in data of three hours or
longer, the system does not include that portion of data when creating reports.
Backup and restore errors
The database cannot be locked
This means that you are using the system in a multi-user environment, and other users are logged
in. The system will not allow a database backup to be performed while other users are potentially
performing tasks that may affect the database. Once all other users exit CareLink Pro, you can
perform the database backup.
A database backup or restore is not completing
Other users cannot log in and the backup or restore cannot complete. Please contact the 24 Hour
HelpLine (see Assistance on page 2).
A restore database fails
The database backup file you are attempting to use in the restore process is corrupt. Try restoring
with a different backup file.
Uninstalling the software
If you need to uninstall CareLink Pro, complete the following steps:
1 Open the Control Panel through your Windows Start menu.
CareLink Pro User Guide Troubleshooting 53