Owners Manual

Problem Possible causes/consequences and M Solutions
It is no longer possible
to lock or unlock the
vehicle using the
remote control.
The remote control batteries are weak or discharged.
X
Point the remote control at the driver's door handle at close
range and try again.
If this does not work:
X
Lock or unlock the vehicle with the folding key (Y page 56).
X
Check the batteries of the remote control (Y page 55).
It is no longer possible
to lock or unlock the
vehicle using the
remote control.
The remote control is faulty.
X
Lock or unlock the vehicle with the folding key (Y page 56).
X
Have the central locking system checked as soon as possible
at a qualified specialist workshop.
You have lost a key.
X
Have the key deactivated at an authorized Sprinter Dealer.
X
Report the loss immediately to the vehicle insurers.
X
If necessary, have the mechanical locks replaced.
Your qualified specialist workshop will be happy to provide you
with a replacement.
The key cannot be
turned in the ignition
lock.
The on-board voltage is too low.
X
Switch off all non-essential consumers, such as interior lighting,
and try to turn the key again.
If this does not work:
X
Check and, if necessary, replace the starter battery.
or
X
Jump-start the vehicle.
or
X
Consult a qualified specialist workshop.
The key cannot be
turned in the ignition
lock.
The steering lock has jammed mechanically.
X
Remove the key and insert it again into the ignition lock. Turn
the steering wheel from side to side while doing so.
Headlamps
G
WARNING
If service work is not carried out correctly, the operating safety of your vehicle may be affected.
This could cause you to lose control of your vehicle and cause an accident. Moreover, the safety
systems may no longer be able to protect you or others as they are designed to do.
Always have service work carried out at a qualified specialist workshop.
Troubleshooting
221
Practical advice
Z