Warranty

registration cards for each winch must be submitted at the time of purchase or within 30 days by
the end user. Registration cards must reference winch serial number to be valid. Warranty will
only be valid for the original purchaser of the winch and installed on the vehicle for which it was
originally registered. The owner will be responsible for removing the winch and returning it to
Mile Marker freight prepaid unless a determination is made that replacement parts can be sent
out which will remedy the problem. Mile Marker will repair or replace any or all winch parts,
which after inspection determines to be defective. If the product was purchased in the United
States, the owner must contact our warranty department to get a Return Goods
Authorization (RGA) Number before returning the product. If the product was purchased
outside the United States, the owner must return the product to the original place of
purchase.
Mile Marker electric winches are intended for recreational self-recovery usage. The warranty is
void if the winch is used in commercial or industrial applications.
General Warranty Procedure and Policy:
For U.S. Customers: DO NOT RETURN TO PLACE OF PURHCASE. The end user MUST
contact Mile Marker directly by calling 1-800-886-8647. Our customer service representatives
will work to resolve any warranty issues. The owner must receive a Return Goods Authorization
(RGA) Number before returning any product. The owner will be responsible for removing the
product and returning it to Mile Marker freight prepaid unless a determination is made that
replacement parts can be sent out which will remedy the problem. Mile Marker will repair or
replace any or all parts, which after inspection determines to be defective.
For International Customers: RETURN PRODUCT TO PLACE OF PURCHASE, OR IF
NOT FEASABLE, CONTACT MILE MARKER. The Distributor or Dealer may then repair or
replace the product. The dealer may then contact Mile Marker by calling 1-800-886-8647 to
receive an RGA number to return merchandise for warranty consideration. If a Distributor or
Dealer chooses to submit warranty claims for the end user or Jobber there are certain guidelines
that need to be adhered to. They are as follows:
 The merchandise must be within the warranty period. See the Mile Marker warranty
statement for time periods.
 Freight must be prepaid to the designated warranty service location.
 Mile Marker will inspect the returned merchandise and make a determination if the
problem is warrantable. If it is warrantable Mile Marker will repair and return freight
prepaid.
For all returned merchandise: If it is determined that a problem is not warrantable Mile
Marker will contact the returning party to determine a disposition of the merchandise as follows:
•Return “as is” without repairing.
•Provide an estimate of the repair costs to the sender for approval/disapproval and take action as
directed by the sender.