Warranty

After receiving the Returns Good Authorization (RGA) Number: Attach the RGA Number,
your name, address, phone number and a detailed description of problem relating to malfunction
and a copy of a bill of sale. To obtain any warranty coverage, it is absolutely necessary that you
present proof of purchase acceptable to Mile Marker, such as a purchase receipt. Please remove
the cable from any winch to save both parties on freight costs, and package the product either in
its original packaging, or other adequate means of packaging. Mile Marker will not repair or
warranty items that are damaged in shipment to us, unless it is no fault of the customer.
Warranty Exclusions:
There are certain conditions that are not eligible for warranty consideration by Mile Marker.
They are as follows but not limited to the following:
 Winches returned in pieces will not be considered for warranty.
 Any item that has been involved in an accident will not qualify for warranty.
 Winches caked in mud will not qualify for warranty
 Winches that have been modified or taken apart and reassembled will not qualify for
warranty.
 Winches that have the tie bars separated from the housing will not qualify for warranty.
 Winches that show general abuse will not qualify for warranty.
 Products damaged in shipping due to poor packaging will not qualify for warranty.
 Mile Marker will not issue an RGA for products that have been batched. If a Distributor
or dealer receives a winch or other item for warranty consideration by Mile Marker, it
must have an RGA issued and sent to the designated service location within 15 days of
receipt from the end user. Mile Marker will not accept any merchandise without an RGA
number or that exceeds the 15 day period. No credits will be provided. Products
returned to Mile Marker will be repaired or replaced and returned.
Important Notice: To the fullest extent permitted by applicable law, the following are hereby
excluded and disclaimed:
1. All warranties of fitness for a particular purpose;
2. All warranties of merchantability;
3. All claims for the face hereof.
Some states do not allow the above exclusions or disclaimers in consumer transactions and as
such this disclaimer/exclusion may not apply to you. To the extent such warranties of fitness or
merchantability are deemed to apply to this product, they exist for only so long as the express
limited warranty elsewhere set forth is in existence.
The obligation under this warranty, statutory or otherwise, is limited to the replacement or repair
at the manufacturer, upon inspection of such part(s), to have been defective in material or
workmanship. This warranty does not obligate Mile Marker, Inc. to bear the cost of labor or
transportation charges in connection with the replacement or repair of defective parts, nor shall it
apply to a product upon which repairs or alterations have been made, unless authorized by the
manufacturer, or for equipment misused, neglected or improperly installed.