User Guide
5
5
Once you
receive
the Flat Tire
Roadside Assistance
Card
via
e-mail,
please
print the card, along with the
program terms and
conditions
,
and keep this
information
in your glove
bo
x
.
The
c
ard
will
contain
a toll-free
number
to call when
assistance
is
needed.
Flat Tire
Roadside Assistance coverage include
s:
• 24/7 live
agent ser
vic
e
;
• Tire
Change
with the
o
wner
’
s
properly
inflated
spare
only
.
There is a
$200
limit per tire
change.
Should the
ser
vic
e
amount exceed
the
$200
limit
,
you would be
required
to
pa
y
the
overage
to the service
provider
at the time of
ser
vic
e.
•
Y
ou
will be
informed before
service is
dispatched
if
there
is
an
overage amount
.
If you do not have a
workable spare
or
if the vehicle has two or more flat tires and
requires
a
t
o
w
,
there
is a towing limit of 150
mile
s
.
The dollar limit would
not
apply to
this
.
The vehicle will be towed to their
de
s
tination
of
choic
e
;
if
the
destination exceeds
150 miles they would
be
charged
for the
excess
mileage.
Y
ou
will
be
informed
of
an
y
costs prior to service being
dispat
ched.
• Towing – 150 mile tow limit for two or more flat tires or
no
workable spare
(no
mechanical
breakdo
wn).
•
Y
ou
are
responsible
for any
amounts
over the
$200
for
tir
e
change
or 150 miles for
t
o
w
;
and such
charges
are
payable
t
o
the service
provider
at the time of
ser
vic
e.
Whenever
you are in
need
of the Flat Tire
Roadside Assistance
service simply call the toll free
number provided
on your Flat
T
ir
e
Roadside Assistance
Card.
Y
ou
will be
prompted
to
provide
y
our
program membership number
and a live
agent
will assist
you,
asking the
necessary
que
s
tions
,
including vehicle VIN
number
,
make, model, location,
et
c
.,
to
process
your
request
and
dispat
ch
a service
pro
vider
.
Service
will
not be
provided
on an
unattended
vehicle,
except
as set forth
belo
w
.
Flat
T
ir
e
R
oadside
As
sis
tanc
e
pro
vide
s
service for most
emergency
situations
but does not include service
if:
the
operator
is not
with
the
disabled
vehicle (unless you
cannot
or should not
r
emain
with the vehicle for safety
reasons);
the vehicle was involved in
an
ac
cident
,
theft or vandalism; for
R
V
’
s
,
fleet
v
ehicle
s
,
vehicles off
road, trailers; vehicles over
1
ton
capacit
y
,
or
commercial
v
ehicle
s;
the vehicle is at a repair facility or on roads where
s
tat
e/
c
ount
y
/
provincial service
providers
have exclusive
agreements;
v
ehicle
is on roads not
regularly maintained
including private
proper
t
y
;
installation
or
removal
of snow
chains
,
repairing, or
rotating
tir
e
s
is
required.
Also
excluded:
vehicle
storage
char
ge
s
,
cost of
par
t
s
and installation,
produc
t
s
,
mat
erials
,
impounding
and
additional
labor
related
to towing; service to vehicles with
expired saf
et
y
inspection,
license plate,
and/or emission
sticker where
r
equir
ed
by
law
;
service to vehicles that are not in a safe
condition
to
be
towed; and service in
areas
not
regularly traveled,
such as
v
ac
ant
lot
s
,
beache
s
,
open fields or
other
places that would be
hazardous
for
ser
vic
e.
Impor
tant
:
All
A
uthoriz
ed
Service
Providers
are
independent
contractors
and not
agents
or
employees
of
CTA. CTA
as
sumes
no liability for any
damage
to your vehicle
resulting
from
the
rendering
of service or for
personal
items left in the vehicle.
An
y
claims for
personal
injury or
damage
to the
property
must
be
submitted
to the servicing
provider
dir
ec
tly
.
Flat Tire
R
oadside
Assistance
is
provided
by
Roadside
Pr
ot
ec
t
,
Inc
.
through
Signatur
e
’
s
Nationwide Auto
Club
,
Inc
.
41