User Guide

Claim Adjustment Procedure
For all claims for adjustment, a claim form must be filled out.
Completed claim form shall be mailed to Hankook Tire America
Corp. office. Do not ship tires to Hankook. Hankook reserves the
right to demand physical inspection of the tires on which adjustment
is claimed. If Hankook exercises its right to inspect, it will do so by
sending a written request to ship the tires to Hankook’s Claim
Center. In determining the cause for removal from service, always
examine both the inside and outside of the tire body. If the tire is
not entitled to adjustment, Hankook will advise the dealer; explain
the reason for the failure and advise him/her of preventive mainte-
nance.
A. If the examination shows that the tire is adjustable
under the terms of our Warranty :
1. Be sure that the tire returned by the consumer bears our name
and DOT number.
2. Measure the remaining tread depth in 32nds of an inch. Be sure
to measure in grooves nearest the center line of the tire.
3. Refer to ORIGINAL TREAD DEPTH for the size and type of the
returned tire.
Use the ORIGINAL TREAD DEPTH CHART to determine the
percentage of credit due based on remaining tread depth.
4. Fill out the CLAIM ADJUSTMENT FORM completely, sign it
yourself and have it signed by the owner of the tire
B. Fill out each claim form with the following information
for each tire being adjusted :
1. Pattern Name
2. Month, Day, & Year of Claim
3. Distributor’s Contact
Information
4. Dealer’s Contact Information
5. Fleet (commercial use only)
Contact Information
6. Owner’s Contact Information
7. Vehicle Year
8. Vehicle Make
9. Vehicle Model
10. Tire Installation Date
11. Install Miles
12. Removal Miles
13. Total Miles
14. Vehicle Usage
15. Original Equipment (Yes/No)
16. VIN Number
17. Size, Type, Ply-Rating of Tire
18. Material Number
19. MFG’s Serial Number
(commercial use only)
20. D.O.T. Number of Tire
21. Air Pressure Used
22. Remaining Tread Depth (Inch)
23. Road Force Measurement or
Total Balance Weight
24. Tire Position
25. Claim Reason
26. Number of Retreads
27.
Additional Notes Regarding Claim
28. Signature of Dealer
29. Signature of Owner (User)
This form must be accurately completed by the dealer and signed
by the owner of the product. Incomplete forms will not be
accepted.
C. Marking tires for physical inspection :
Please mark all tires being shipped to our claim center in the
following manner.
1. Clearly state dealer’s name.
2. Mark over identification (DOT) number with crayon and make
clearly legible (Disregard if DOT has been cut & sent in with
claim).
3. Tire condition - circle area of failure (a two-inch crayon mark
around the condition). Ride complaints should be marked as
“O.R.”
4. Claim number close to identification number using the last two
digits of claim number. Example: If claim number is “H-00123”
and the item is number “1”, then the number you would mark on
the tire would be “23-1”.
5. Attach a copy of all claim forms to the packing list. Vehicle
alignment and tire rotation, expected tire packing list.
D. Forwarding claim forms to Hankook :
Retain “Dealer’s Copy” and retain copies of any other supporting
documents and/or photos for dealer records, and forward all other
copies to:
Forward all copies to:
Hankook Tire America Corp.
ATTN: TECHNICAL DEPARTMENT
333 Commerce St. Suite 600
Nashville, TN 37201
E. For photo inspection :
Accumulation of 29 tires or less: Enclose cut-out DOT numbers
and a photograph of each tire, showing the claimed condition,
with the claim form.
When an adjustment is received, Hankook will...
Review the claim and either issue credit or request the tires to be
shipped to our claim center for physical inspection. If we decide a
physical inspection is necessary, we will send you a written
request to ship the tires to a designated location. (NOTE: DO NOT
send tires to our claim center unless you are requested to do so
OR the minimum requirements are met per Hankook’s Freight
Policy (page 162).
Tires must be held by you for thirty days or until credit has been
received whichever is later. If tires are requested to be shipped for
inspection during this period and are not available, claim will be
disallowed and adjustment credit will not be issued.
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