User Guide

ManualsBrandsMini ManualsTire ManufacturerMINI 2023 Tire Manufacturer

161

2019 Hankook Tire Product Catalog

162

1. Adjustments will be made on a pro-rata basis, calculated on remaining usable tread depth

and the predetermined adjustment price if there is no applicable special warranty program.

2. Usable tread depth is the original depth less 2/32nds of an inch.

3. When the tire is worn down to 2/32nds, the tire is considered worn out and the warranty expires.

4. Tires having had DOT or serial numbers previously cut or mutilated will not be adjusted.

5. The result of physical inspections by Hankook will prevail over your findings to the contrary

subject to your right to legally contest our findings. A instruction and for tire marking.

Remember:

OWNER

(END USER)

DEALER

HK OFFICE

DEALER

BY WHOM STEPS TO TAKE REMARK

Do not directly contact

Hankook Office

By Technical Dept.

Inspect By HK Engineer

at Claim Center

Mail Inspection Result/

Credit Note

Paid By TN Office

Directly To Carrier

Ship Only When

Reqested to Ship

By Engineer

* Do not ship the Claim Tire

Advise Dealer by Letter

YES

REQUEST ADJUSTMENT FOR DEFECTIVE TIRE

with dealer or where you purchased the tire

DEALER INSPECTION & DETERMINATION

ADJUSTMENT GRANTED

TAKE PHOTOS OF DEFCTIVE AREA OF TIRE

MAIL CLAIM FORM TO HANKOOK TN OFFICE

REVIEW OF CLAIM FORM

PHYSICAL INSPECTION REQUIRED?

FREIGHT FOR ADJUSTED TIRE

NOTE: No freight will be paid where shipment of tires was not required. Where tires are shipped to wrong address or

shipped where not requested, freight will be paid by shipper.

ADJUST BY DOCUMENT

ISSUE CREDIT

REQUEST FOR SHIPPING

SHIP TO CLAIM CENTER

PHYSICAL INSPECTION

ISSUE CREDIT TO DEALER

Freight Policy

1. After an accumulation of 30 tires or greater OR requested by

Hankook Tire America Corp., Hankook will pay freight charges for

adjustment shipment. Tires shipped on your own, not at

Hankook’s request, will be at your own expense. If sent collect,

shipment will be refused and returned to you.

2. When writing the bill of lading:

A. Indicate Hankook Tire America Corp, 333 Commerce St.

Suite 600 Nashville, TN 37201 as the 3rd party to be billed

B. The classification you assign to the adjustment tires should

be: “Class #60, Item #196000, Scrap Rubber Tires - having a

value only for reclamation of raw material at $.90 per pound”

3. Average weights for adjustment are:

A. All Passenger Tires: 20 Pounds/Each

B. Light Truck Tires: 40 Pounds/Each

C. Medium Truck Tires: 110 Pounds/Each

D. Tube Passenger Tires: 2 Pounds/Each

E. Tube Truck Tires: 8 Pounds/Each

4. If you wish to have rejected tires returned to you, please so

indicate in the comments section of the Hankook Tire Claim

Form, along with a point of contact for shipping. Any tires

that you request to be returned after a physical inspection

will be shipped back to you at your own expense.

Otherwise, all tires not accompanied with a return request

will be scrapped immediately following Hankook’s inspec-

tion.

5. Please use one of the following freight companies to ship

tires/tubes to Hankook’s Claim Centers.

To: Dayton, NJ: 18 Thatcher Road Dayton, NJ 08810

• CH Robinson

• YRC

To: 10825 Production Ave, Fontana, CA 92335

• CH Robinson

• YRC

NOTE : Freight will not be paid by Hankook unless one of the

above companies is used. Exceptions will be taken only in

cases where none of these freight lines can pick-up in your

area, and you further obtain our approval in advance.

Claim Procedure Flow Chart