MITEL 3300 IP Communications Platform Technician’s Handbook Mitel Communications Director Release 5.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Chapter 1 : Getting Started Purpose of This Handbook ....................................................................................................3 Documentation for Unsupported Controllers ..................................................................3 Symbols Used in the Handbook .....................................................................................3 Safety Instructions ............................................................................................
Enter document Title using Variable Install Controller Modules ............................................................................................ 48 Install Controller Stratum 3 Clock Module .................................................................... 51 Install Controller Hardware .......................................................................................... 51 Rack Mount the Controller ..........................................................................................
Table of Contents Chapter 5 : Maintenance Check System ...................................................................................................................117 Check Alarm State ......................................................................................................117 Check System Health .................................................................................................117 Check Controller Hardware Profile ..........................................................
Enter document Title using Variable Analog Main Board ........................................................................................................... 175 MXe ............................................................................................................................ 175 CX/CXi ....................................................................................................................... 176 CX II/CXi II ....................................................................
Table of Contents Dual T1/E1 Framer .....................................................................................................250 Quad BRI Framer .......................................................................................................250 Analog Board (CX/CXi, CX II/CXi II, and MXe Controllers) ........................................251 Line Cards (AX Controller) ..........................................................................................
Enter document Title using Variable Implementing a Voice-Only Network .......................................................................... 317 Implementing a Voice and Data Network ................................................................... 319 Installing External Layer 2 Switches .......................................................................... 322 Windows 2000 FTP Server ..............................................................................................
Table of Contents Appendix G : Older Hardware and Software Procedures for Older Controllers ......................................................................................395 Programming the Controller DHCP Server Settings (prior to Rel 7.0) ........................395 To use an alternative DHCP server (prior to Rel 7.0) .................................................396 Configuring a Windows 2000 DHCP Server (prior to Release 7.0) ............................
Enter document Title using Variable x
Chapter 1 Getting Started
3300 ICP Technician’s Handbook 2
Getting Started Purpose of This Handbook This handbook provides certified 3300 ICP technicians with instructions to install, upgrade, maintain and troubleshoot the Mitel® 3300 IP Communications Platform (ICP). For information on programming, please refer to the System Administration Tool Help system. Documentation for Unsupported Controllers This document covers controllers supported by MCD Release 4.0 and higher.
3300 ICP Technician’s Handbook CAUTION: Failure to follow all instructions may result in improper equipment operation and/or risk of electrical shock. Refer to “3300 Safety Instructions” for complete safety information. CAUTION: To prevent ESD damage to the equipment: (1) Ensure that the system is grounded before you install a card. (2) Whenever you handle cards, wear an anti-static strap (attached to the cabinet). (3) When removing cards from the cabinet, immediately place them in an anti-static bag.
Getting Started Start Here Guide What You Received 3300 ICP Controller • Set of feet and rack mounting hardware Hardware Components • System i-Button (except in MXe Server) • Hard drive (ordered separately for MXe, CX, CXi, CX II and CXi II) or Compact Flash Card (AX only) Software • MXe, CX, CX i CX II and CXi II: provided on separately ordered hard drive; see Appendix E on page 369 for part numbers.
3300 ICP Technician’s Handbook Review Appendix C: “Typical Network Configurations” on page 299 Initial Setup “Connect PC to Controller” on page 13 “Establish Communication with Controller” on page 25 “Enable Licenses and Options” on page 29 Install Hardware “Determine Controller Module Configuration” on page 41 “Identify Controller Component Options” on page 45 “Remove Controller Cover” on page 47 “Install Controller Modules” on page 48 “Install Controller Stratum 3 Clock Module” on pag
Getting Started - “Install System Software using the Software Installer” on page 91 Upgrade system software: - “Online Upgrade” on page 94 - “Offline Upgrade” on page 98 “Installing MSL Software on APC (CX/CXi) or APC-CX(i) II (CX II/CXi II)” on page 105 Maintain System “Back Up a Database” on page 130 “Migrate SX-2000 Database Across Platforms” on page 136 “Export Configuration Data” on page 139 “Import Configuration Data” on page 140 “Assign Static IP Addresses to IP Phones” on page
3300 ICP Technician’s Handbook About the 3300 ICP The 3300 ICP is a Voice over IP solution that delivers robust call control, extensive features and supports a wide range of desktop devices and applications for medium-to-large enterprises.
Getting Started To upgrade software, confirm a current password, or purchase new options and receive a new password, use the AMC at Mitel Online any time. Contacting Mitel Order Desk You can reach the Order Desk at 1-800-796-4835. Repair Services Department You must get a Return of Merchandise Authorization (RMA) form from the Repair Services Department before sending equipment back to Mitel. If you are in North America, you can reach the Repair Services Department at 1-888-222-6483.
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Chapter 2 Initial Setup
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Initial Setup Connect PC to Controller To configure the system, you must connect a PC to the controller. PC Requirements You need a Windows-based computer to program, maintain and troubleshoot the 3300 ICP, and to install/upgrade the MCD software. Computer Recommendations • Windows® NT 4.0, Windows 2000, Windows XP, or Windows Vista Business or Ultimate. Computer Requirements • Windows 98, Windows NT 4.0, Windows 2000, Windows XP, or Windows Vista.
3300 ICP Technician’s Handbook 3. Connect a straight-through Ethernet cable (RJ-45) from the controller leftmost Ethernet port (port 17 on the CXi and CXi II; port 1 on the CX, CX II, MXe, and MXe Server) and the PC’s network interface card (NIC). When connecting to the AX, either Ethernet port will work. 4. Program the PC’s NIC with the following settings: - IP Address: 192.168.1.n (where n is a value between 30 and 254) - Subnet Mask: 255.255.255.
Initial Setup Tip: If you are replacing an existing 3300 ICP controller with an MXe Server and you want to use the same system IP address for the MXe Server, initially you will only be able to connect to the MXe Server from the local subnet. Before you can connect to the MXe Server from other subnets, you must manually clear the router ARP cache or wait until the router ARP cache is automatically updated. Refer to the latest 3300 ICP Release Notes for instructions.
3300 ICP Technician’s Handbook Connect Laptop PC 1. Power up the MXe Server and wait approximately 3 minutes for the software to enable the printer port. 2. Connect the RS-232 serial cable between the COM 1 port on your laptop to the server printer port (see Figure 1). Figure 1: Laptop Connections 3.
Initial Setup Configure MAS Parameters 4. After the Server Console screen appears, you are prompted to accept the End-User License Agreement. Select Accept. 5. In the configuration screens, select the following settings: Table 3: MAS Configuration Parameters Configuration Screen Required Setting Restore from Backup (this screen relates to a backup of the Linux database) Select No. Choose Linux Admin Password Enter a password. Then, enter it again to verify it. Note that passwords are case-sensitive.
3300 ICP Technician’s Handbook CAUTION: Ensure that you record your Linux Admin password. If you lose this password, it cannot be recovered. You will have to re-install the MAS software and set a new password. Configure Server Manager Fields 6. Connect the ethernet cable from the Network Interface Card (NIC) connector on your laptop to Port 1 of the MXe Server. 7. On your laptop set the NIC IP address to 192.168.1.20.
Initial Setup Figure 2: Example of Mitel Communications Director Screen 11. Click Modify to change the existing System IP Address and the APC Gateway Address. 12. Enter the new System IP Address and APC Gateway Address. 13. The IP addresses in the following screens are examples only.
3300 ICP Technician’s Handbook 14. Click Next. After you click Next, you should see a message stating that the addresses were successfully modified displayed in green text. The system automatically reserves four IP addresses that are required to support the system in the network. These addresses must be valid, contiguous, and available in the network. . Figure 4: Enter the New Addresses 15.
Initial Setup latest upgrade. On an initial installation of the 3300 ICP, this field displays "Not Installed". MCD Version: current Mitel Communications Director software version that was installed using the Software Installer tool. It is NOT the software version of the MCD blade software. Swap: reboots the call server with the currently inactive software version. The currently active version becomes the inactive software version after the reboot.
3300 ICP Technician’s Handbook - Click OK. - In the Network and Dial-up Connections window, right-click on the connection for the laptop NIC and click Enable. You can now connect to the Mitel Communications Director through gigabit ethernet Port 1 of the MXe Server. 24. Launch Microsoft Internet Explorer and go to the following URL: https://server-manager. 25. At the login page, enter Username: admin Password: (enter the Linux admin password that you set through the server console).
Initial Setup 30. Launch the 3300 ICP System Administration Tool and enter the following maintenance command: - UpgradeBootrom ALL 31. Launch the Group Administration tool and set the system date and time. Licensing the MXe Server with AMC 1. Change the IP address of your PC back to its address on your network. 2. Re-connect your PC NIC to your corporate network. 3. Connect the MXe-Server's Gig LAN Port 1 to your corporate network. 4. Install and run MCD Software Installer (release 8.0 or later). 5.
3300 ICP Technician’s Handbook Setting your DNS Server IP 1. Log in to the MXe-Server System Administration Tool (for example 10.x.y.25). 2. Navigate to the System IP Properties form. 3. On the lower panel, enter your corporate DNS Server IP address in the DNS Server IP address field. 4. Click Save. Note:All of the IP addresses will be read-only in the System Administration Tool. Verify the Connections Perform the steps below to verify the connections between the Maintenance PC and the controller. 1.
Initial Setup Establish Communication with Controller Set Controller RTC IP Address (AX, MXe, CX, CXi, CX II, CXi II) Tip: The Maintenance PC must be on the same subnet as the controller. 1. Start the communication program on the Maintenance PC. 2. Power up the controller (see page 14). 3. The communication program will instruct you to Press to stop auto-boot AFTER countdown starts (Release 5.2 and later) or Press any key to stop auto-boot (prior to Release 5.2). 4.
3300 ICP Technician’s Handbook Configure System IP Address (MXe Server) To replace the default System IP address with a new IP address: Tip: All of the MXe Server IP addresses must be on the same subnet. 1. Launch the MSL server console, and select Configure this Server. 2. Set the APC IP address to 192.168.1.8. Note:You must temporarily set the APC IP address to the default setting to be able to configure system IP addresses.
Initial Setup Tip: Refer to the System Administration Tool Online Help for detailed instructions on programming the IP Network Configuration forms associated with the CXi, CXi II, MXe, and MXe Server. 1.
3300 ICP Technician’s Handbook Tip: Refer to the preceding initial setup procedures for detailed instructions on how to reset the system defaults and then reprogram new system IP addresses. When you configure the Layer 2 Switch, ensure that you do the following: 1. Connect an Ethernet cable between the Layer 2 switch on your network and left Gigabit port on the MXe Server. 2. Program the Layer 2 switch with the appropriate settings (see “Network Configuration Examples” on page 301 for more information).
Initial Setup Enable Licenses and Options The online licensing process, managed by the Mitel Application Management Centre (AMC) allows Solution Providers who have accounts on the AMC to manage software licenses online. Each company is able to supply customers instantly if new licenses or options are required. To enable or upgrade licenses and options, you must connect to the AMC using either the MCD Software Installer Tool or the 3300 ICP System Administration Tool.
3300 ICP Technician’s Handbook MCD Software Installer Tool Requirements for AMC The PC that is running the Software Installer has the following network requirements: 1. DNS Name Resolution: Because the SI win32sync client performs a name lookup on “register.mitel-amc.com”, the SI host PC needs to be properly configured for DNS name resolution. 2. TCP/IP Source Port on the SI Host: A Windows operating system will use an arbitrary high port for the TCP connection to the AMC.
Initial Setup 3. ICP behind an HTTP Proxy Server: The MiSync client uses HTTPS to communicate with the AMC. The HTTP/1.1 CONNECT method is the standard used by proxy servers to proxy HTTPS. There should be no extra configuration work required. See Step 4, “SI Host PC behind an HTTP Proxy Server” on page 30. 4. CXi, CXi II, MXe-Specific WAN Considerations: Program the Internet Gateway (WAN interface) IP address details (see "MXe Server/MXe/AX/CXi/CXi II Requirements for IP Networking" on page 272).
3300 ICP Technician’s Handbook 8. In the License and Option Selection screen, enter the ARID (Application Record ID) and click Retrieve Licenses. - If the licenses exist, the screen is updated with all of the licenses and options. - If the licenses do not exist, the Software Installer will try to connect to the AMC to get licenses. - If the licenses do not exist and the AMC cannot be reached, the Software Installer creates a batch file that contains the options.
Initial Setup 15. In the License and Option Selection screen, enter the Application Record ID and select Retrieve Licenses: - If licenses exist, the screen is updated with the Purchased Options. - If the licenses do not exist, the Software Installer connects to the AMC to obtain the licenses. - If the licenses do not exist and the AMC cannot be reached, the Software Installer creates a batch file that contains the options.
3300 ICP Technician’s Handbook 3. Click Next to display the In Progress screen. Click Save to commit your changes. 4. Click Start. After the reboot is complete, log into the System Administration Tool and issue the DBMS Save maintenance command. 5. Issue the DBMS Stat command to verify the DBMS Save and to ensure that the DBMS_Initialized Flag is on. Manual License and Options Entry via MCD Software Installer Tool Note:This procedure is not supported on the MXe Server.
Initial Setup Manual License and Options Entry via System Administration Tool Note:This procedure does not apply to the MXe Server. 1. In the System Administration Tool, access the License and Option Selection form, and click Change. Note:In Release 6.0 and later, you will see an Application Record ID field at the top of the form. Leave this field blank. 2. Select the appropriate Country variant and Configuration Options, and fill in the fields as required (see your Mitel Options sheet).
3300 ICP Technician’s Handbook Install the Online Help (Optional) You can install the online Help on all 3300 ICP controllers with the exception of the AX controller using the Software Installer. For the AX controller, you must install the Help either on an external web server or locally on a PC. To install online Help on a remote web server: 1. Copy and unzip the Help.zip file from MOL to a folder on the web server. You can also obtain the Help from the eDocs web site (http://edocs.mitel.com). 2.
Initial Setup Verify the Operation of the Controller 1. On the Maintenance PC, access the System Administration Tool. 2. In the System Hardware Profile folder, verify that the information in each of the forms is correct, including the IP address of the E2T for the MXe system. 3. In Maintenance and Diagnostics, click Alarm Details.
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Chapter 3 Installation and Programming
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Installation and Programming Install Hardware Determine Controller Module Configuration The following illustrations include available components for each controller. Refer to Chapter 6 on page 157 for installation instructions.
3300 ICP Technician’s Handbook Table 4: MXe Controller: Supported Modules (continued) Module MMC1 MMC2 MMC3 MMC4 MMC5 MMC6 CIM Yes Yes Yes Yes No No DSP Yes Yes Yes Yes Yes Yes DSP II No No No Yes Yes Yes Echo Canceller Yes Yes Yes Yes Yes Yes Page 2 of 2 Table 5: MXe Server: Supported Modules Module DSP MMC1 MMC2 MMC3 MMC4 MMC5 Up to two DSP modules for additional compression DSP II No No No Yes Yes Yes Echo Canceller Yes Yes Yes Yes Yes Yes Figure 6
Installation and Programming Figure 7: Slot Locations for the CXi Controller (with an Ethernet L2 Switch) Note: Only three ASU ports are supported system wide.
3300 ICP Technician’s Handbook Note: Only three ASU ports are supported system-wide.
Installation and Programming Identify Controller Component Options Table 6: Controller Component and Upgrade Options Processor Speed 2G 450 450 533 Components MXe7 Server AX6 MXe II3 MXe III13 Embedded CIM — — Quad CIM (page 172) — FIM (page 170) — DSP (page 170) 266 450 CX/CXi CX/CXi II2 LX — — Echo canceller (page 170) — T1/E1 Framer (page 171) — — BRI Framer (page 171) — T1/E
3300 ICP Technician’s Handbook Table 6: Controller Component and Upgrade Options (continued) Processor Speed 2G 450 450 533 Components MXe7 Server AX6 MXe II3 MXe III13 Hard Drives (page 205) — RAID controller (page 223) — Redundant Hard Drives Mxe II/MXe Server (page 210) Redundant Hard Drives Mxe III (page 215) Stratum 3 Clock (page 173) 266 450 CX/CXi CX/CXi II2 LX — — — — — — — — — — — —12 —8 8 —8 System ID Module (page 174)
Installation and Programming Table 6: Controller Component and Upgrade Options (continued) Processor Speed 2G 450 450 533 Components MXe7 Server AX6 MXe II3 MXe III13 266 450 CX/CXi CX/CXi II2 LX Notes: 1. The Quad CIM requires Release 7.1 or later software. The CIM ports on the MXe Server are not available for use, but the LEDs will continue to flash. 2. The CX/CXi require Release 6.0 or later software. The CX II/CXi II require MCD 4.0 or later software. 3. The MXe II requires Release 7.
3300 ICP Technician’s Handbook Figure 11: CX/CXi, CX II/CXi II - Removing the cover Figure 12: MXe/MXe Server - Removing the Cover Install Controller Modules Read the Safety Instructions before performing the procedures in this chapter (see “Safety Instructions” on page 3). Tip: Before installing a 3300 ICP, always read the RN for the software you are installing (see “3300 ICP Documentation - Mitel eDocs” on page 8).
Installation and Programming 1. Shut down the controller (see page 129). 2. Disconnect all cables from the controller. 3. Remove the controller cover (page 47). 4. Remove the module from its packaging. MXe, MXe Server, CX/CXi, CX II/CXi II 5. Remove the blank module cover at the front of the controller, and insert the module in an appropriate slot. 6. If you are replacing a defective module, remove the screws and lock washers and pull up on the module to remove it. 7.
3300 ICP Technician’s Handbook 6. Carefully slide the MMC face plate under the lip of the controller face plate. See Figure 13. Do not push the MMC past the controller face plate as shown in Figure 14. 7. Re-install and/or re-tighten the screws. 8. Continue with procedure as described in the specific FRU instructions.
Installation and Programming Install Controller Stratum 3 Clock Module To install the clock module in the CX/CXi, and MXe: Note: The other controllers use the Stratum 3 Clock, but in each case, the clock is embedded and is not field replaceable. The MXe Server does not use a Stratum 3 Clock. 1. Power down the controller (page 129). 2. Remove the controller cover (page 47). 3. Remove the screws from the clock module. 4. Remove the clock module. 5. Seat the new clock module onto the main board. 6.
3300 ICP Technician’s Handbook Figure 15: MXe and CX II/CXi II Controller Rack-Mount 4-Piece Bracket Installation MXe (Two-piece Bracket Installation) 1. Attach the mounting brackets to the MXe using the flat head screws provided. 2. Loosely install one frame mounting screw on each side of the frame: - in the bottom hole position of the space that the MXe will occupy. - loosely enough that the frame mounting bracket can be dropped into position, resting on the screw thread (see Figure 16). 3.
Installation and Programming 5. Tighten all six of the mounting screws. Figure 16: MXe Rack-mount Screw Placement (2-piece Bracket Installation) CAUTION: Remove the MXe from the rack in reverse order. Loosen the bottom screws before the other screws are removed. Never turn the bottom screws while the rack is resting on them. AX Tip: The AX controller must be rack-mounted. The chassis is shipped empty and is light enough to be installed by one person. 1.
3300 ICP Technician’s Handbook CX/CXi 1. Peel off the rubber bumper from one of the brackets. Removing the rubber bumper makes it easier to insert the controller into the rack. 2. Turn the cabinet over and place the bracket on the left side of the cabinet as shown in Figure 17. The farther you position the bracket back from the front of the cabinet, the farther the cabinet will protrude from the rack. 3. Place the plate over the bracket. 4.
Installation and Programming CX II and CXi II 1. Position a mounting bracket inside the rack frame at the desired height. Fasten the mounting bracket to the front of the rack frame with two screws—one in the top hole, the other in the bottom (see Figure 18). Then do the same to fasten the other mounting bracket on the other side of the rack frame at the same height. Figure 18: CX II/CXi II Controller Rack-Mount Installation - Attaching Brackets to Rack Frame 2. Remove the cover from the controller. 3.
3300 ICP Technician’s Handbook 4. Replace the cover on the controller. 5. Set the controller cabinet onto the mounting brackets and slide the controller cabinet into the cabinet. 6. Fasten the angle brackets to the rack frame. Install four screws in each bracket (see Figure 20).
Installation and Programming CX/CXi To wall mount the CX/CXi controller: 1. Turn the controller upside down. 2. Locate the two holes on the bottom of the Controller as shown Figure 21. 3. Assemble the two supplied screws and washers, then screw them into the holes on the bottom of the controller. 4. Mount the bracket onto the plywood backer board as follows: a. Pre-drill two pilot holes spaced 11.25" (28.58 cm) apart into the backer board. b. Orient the bracket over the two holes as shown below. c.
3300 ICP Technician’s Handbook CX II/CXi II To wall mount the CX II/CXi II controller: 1. Turn the controller upside down. 2. Fasten the mounting bracket to the bottom on the controller using the supplied screws (see Figure 22). Figure 22: Wall-mounting the CX II/CXi II - Attaching the Mounting Bracket to the Controller 3. Secure the backer board to the wall studs. 4. Pre-drill two pilot holes spaced 11.25" (28.58 cm) apart into the backer board. 5. Insert a screw into each pilot hole. 6.
Installation and Programming You can double the number of Universal and R2 NSUs in a system by chaining a secondary NSU to each primary NSU connected to the controller. BRI NSUs cannot be chained. Some NSUs must be programmed with the ISDN Maintenance and Administration Tool (IMAT) (see “ISDN Maintenance and Administration Tool” on page 72). CAUTION: To connect your NSU to the LAN, you must change the default IP and gateway addresses to match an available address on the LAN. The default address is 192.168.
3300 ICP Technician’s Handbook Next: Install any other required services units. When all the services units are installed, go to “Install Telephones” on page 64. BRI Network Services Unit Connect the BRI NSU to the controller via a Universal E1 MSDN NSU. Refer to “Quad BRI Framer” on page 171 for installing embedded BRI. Tip: Program the Universal E1 NSU before connecting the BRI NSU. 1. Mount the BRI NSU. 2.
Installation and Programming Analog Services Unit This procedure applies to the ASU, the Universal ASU, and the ASU II (compatible only with Release 7.0 or later software). Ensure that there is a free CIM port on the controller. ASU II mounting instructions: • For rack mounting (rear or front facing), do not install the feet. • For wall mounting, install only the two bottom feet. All ASUs: 1. Mount the ASU. Refer to page 221 for ASU II line card installation instructions. 2.
3300 ICP Technician’s Handbook Peripheral Cabinet, SUPERSET HUB, and Digital Service Unit , Tip: Refer to the Release 7.0 version of the Technician’s Handbook for SX-2000 peripheral cabinet, SUPERSET HUB, and Digital Service Unit component installation instructions. Installing SX-200 Bays You can connect up to seven SX-200 Bays to the 3300 MXe controller using CIM or FIM cables. Only SX-200 ELx Bays equipped with BCC III controller cards and ONS, OPS and DNIC station circuits cards are supported.
Installation and Programming Note: The 3300 ICP lacks dedicated hardware and software support for the Door Opener facilities available on the SX-200 ICP. Equivalent functionality can be provisioned by using the loudspeaker paging feature and the associated paging relays on the AOB or AMB. Note: The maintenance port on the SX-200 Bay is not required as all Bay programming and maintenance is done through the System Administration Tool on the 3300 MXe. 2.
3300 ICP Technician’s Handbook 7. Power up the SX-200 Bay. Once the CIM or FIM link synchronizes, the CIM or FIM LEDs turn on. The controller detects the Bay and downloads firmware to it. After the download, the Bay is automatically started. 8. Using the System Administration Tool, program the SX-200 Bay settings on the controller. Refer to the System Administration Tool Help for instructions.
Installation and Programming IP phone firmware is automatically downloaded from the 3300 controller to the IP Phones (requires a DHCP server configured with options 128-133). You can also download firmware to the telephone by plugging it directly into an Ethernet port on the 3300 controller. The controller must be running Release 7.0 or later to provide LLDP-compliant firmware to the telephone.
3300 ICP Technician’s Handbook Installing a DNIC Music on Hold/Paging Unit (DMP) Tip: To reduce the risk of hum or other interference, install the DMP close to the music source or paging amplifier and keep the cables to and from the unit as short as possible. If “none” balanced input or output equipment is used, you may need a balancing transformer (not supplied by Mitel). To install DNIC Music on Hold (not supported on the AX, CX/CXi, CX II/CXi II, MXe, or SX-200 Bays): 1.
Installation and Programming - Enter the MAC address. 3. In the Feature Access Codes form (optional) - Assign a code to Direct Page Paging. 4. Multiline Set Keys form (optional) - Program a Paging key. 5. Interconnect Restriction Table - Ensure that the station is not restricted from Paging. To program Group Page with the IP Paging Unit (This programming procedure does not provide a ring burst prior to the speech broadcast): 1. Multiline IP Sets form - Program the IP Paging Unit as "5010 IP".
3300 ICP Technician’s Handbook Before you begin • Ensure a Set Registration Access Code and a Set Replacement Access Code are assigned in the System Options form. • Ensure the directory number and device type is programmed in the Single Line IP Sets form or Multiline IP Sets form. Register an IP Device 1. Connect the IP device to an RJ-45 Ethernet port on the LAN. For the CXi and CXi II, connect to a controller Ethernet port. 2.
Installation and Programming • each member of the cluster is programmed with the directory numbers of the other controllers. This information must be programmed using OPS Manager. • the Set Registration Access Codes and Set Replacement Access Codes are the same for each controller in the cluster. • each IP device is able to retrieve the IP address of one of the controllers in the cluster.
3300 ICP Technician’s Handbook Program System Programming Tools The system includes a number of programming tools: • Embedded System Management (ESM) consists of: - System Administration Tool that provides a Web-based interface that trained technicians use to program the system. - Group Administration Tool that provides a Web-based interface to enable administrators to make changes to user information.
Installation and Programming Log into the Programming Tools Embedded System Management Tools To log into one of the ESM tools: 1. Launch a browser and go to the URL of the 3300 Controller https:///main.htm - is the name or IP address assigned to the Controller if no DNS is available. Refer to See “Establish Communication with Controller” on page 25. - When connecting to an MXe Server, you must use the System IP address (default 192.168.1.5) rather than the RTC IP address. 2.
3300 ICP Technician’s Handbook Note: The System Administration Tool will temporarily lock you out for 15 minutes after three consecutive attempts to log in have failed. Mitel Integrated Configuration Wizard Install the Configuration Wizard on a maintenance PC that meets the following requirements: • Windows 2000 or Windows XP Professional operating system • JRE (Java Run-time Environment) 1.6.
Installation and Programming To launch IMAT on the Installation/Maintenance PC: • On the Start menu, point to Programs, and click IMAT. IP Phone Analyzer To install the IP Phone Analyzer • See page 127. To launch the IP Phone Analyzer: • On the Start menu, point to Programs, and click Mitel IP Phone Analyzer (see page 127 for details). Mitel Standard Linux Server Manager Before you can launch the MSL Server Manager, you must configure the 3300 ICP and APC to support MSL.
3300 ICP Technician’s Handbook Tip: You must use the latest release of the IMAT software. Refer to Table 17 on page 138 for information on the correct database version for the 3300 software load you are using. Program an IP Address into the NSU You must change the IP and gateway addresses to match an available address on the LAN. Tip: If you have an MXe Server on the same network, you must change the NSU IP address because it will conflict with the default address of the MIPS IP on the MXe Server.
Installation and Programming 9. At [VXWorks Boot], type @, or press the Reset button on the controller. 10. Connect the NSU Ethernet port to the LAN. Dial-up Connection of the IMAT PC to the NSU For Windows 95 and Windows 98, refer to "Installing System Software on the FTP Server" on page 106. For Windows 4.0, Windows 2000 Professional, or Windows XP without a NIC, refer to IMAT Online Help for Dial-up connection details. Program NSU from IMAT To log into IMAT 1.
3300 ICP Technician’s Handbook Program the Controller DHCP Server (MXe, CX/CXi, CX II/CXi II) Note: DHCP options 128-133 used to configure Mitel IP endpoints have been reclassified as public options by the Internet Engineering Task Force (see RFC 2133 and RFC 3925). To comply with the change, Mitel recommends using either option 43 or 125, depending on the server's ability to support them and on administrator preference. (The embedded server supports both options with 125 as the factory-programmed default.
Installation and Programming 1. On the Maintenance PC, access the System Administration Tool (see "Log into the Programming Tools" on page 71). 2. Select View Alphabetically in the view drop-down list. 3. Click DHCP Subnet form, enter the subnet name, IP address and bit mask. 4. In the DHCP Static IP form, enter a static IP address for the E2T using the information in Table 50 on page 276. Assign IP addresses to specific devices by using the MAC address of the device.
3300 ICP Technician’s Handbook To use an alternative DHCP server: 1. In the DHCP Server form, disable the internal DHCP server. 2. Program your DHCP server with options 128-133. 3. Upgrade the IP Phones/ firmware to 2.0.0.18 or later. 4. Program your DHCP server with the following options: - 43 Vendor Specific Information, string value OR - 125 Vendor-Identifying Vendor-Specific Information, string value. 5. Delete options 128-133.
Installation and Programming Both types of lines will work satisfactorily with the 3300 ICP, however line type ‘3’ is the preferred line type for connecting a PBX/PABX. Configure Analog Music On Hold/Paging The 3300 ICP supports • Analog Music on Hold • Digital Music on Hold (via a DMP) • Embedded Music on Hold Refer to the System Administration Tool online help for instructions on how to program Digital Music on Hold or Embedded Music on Hold. To program Analog Music on Hold: 1.
3300 ICP Technician’s Handbook 6. If you assigned Music on Hold to an E&M port on the AMB (on a controller with embedded analog) reboot the controller to start Music on Hold operation. Or, if you assigned Music on Hold to a port on a Universal ASU E&M card, reload the Analog Services Unit to start Music on Hold operation.
Chapter 4 Software Installation
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Software Installation About Installing and Upgrading Software You can install software manually or you can install it using the MCD Software Installer tool. The software installation process formats the hard drive and installs new software. Note: You can automate the process of downloading, installing, and activating software by programming scheduled events in the System Administration Tool. For details, refer to “Software Events” in the 3300 System Administration Tool Help.
3300 ICP Technician’s Handbook Tip: You need a new Options Password to change the purchased options or perform an upgrade for a major software release. You do not need a new password to change the configuration options.
Software Installation Install System Software Manually Note: This procedure applies to all platforms except the MXe Server. To install software on the MXe Server, see “Installing MSL Software on an MXe Server” on page 106. Use this manual procedure to install software • on systems with Release 3.
3300 ICP Technician’s Handbook 1. Back up the 3300 ICP database to the Installer PC (page 130). CAUTION: If you have a Universal NSU with a PRI database, you may need to convert that database before you begin the upgrade. Refer to “Converting a PRI Database on a Universal NSU” on page 138 and the RN for conditions. 2. Install the software on the FTP Server (page 106). 3. Connect the maintenance PC to the controller (page 13). 4. Launch your VT100 emulator communications program. 5. Power up the controller.
Software Installation Table 7: VxWorks Settings (continued) Prompt Value inet on ethernet (e) Note IP address and subnet mask (hex) for controller RTC (for example, 134.199.63.11:ffffff00). Obtain it from your IT administrator. inet on backplane (b) host inet (h) IP address of FTP Server. Used for software upgrades. gateway inet (g) IP address of the end user’s default gateway for the 3300 ICP (must be outside the DHCP range). user (u) ftp User name of FTP Server.
3300 ICP Technician’s Handbook 10. If you have an E2T card, do the following: • Launch Internet Explorer and type the IP address of the controller (for example, http://
Software Installation 14. Restore the database backup (page 132). Not all steps are required. 15. If you do not have a database backup: - Reset the controller (page 129). - Access the System Administration Tool. - In the View Alphabetically list, click Maintenance Commands. - Issue the dbms save maintenance command. - Enter the dbms stat command to verify the DBMS save, and that the DBMS_Initialized flag is on. Tip: Complete the following Maintenance Checks only after a restore.
3300 ICP Technician’s Handbook Tip: If you have an IP console, you must: - Cycle the power on the IP TKB (key pad). - Upgrade the IP Console software (if required). - Renew the IP address for the console PC (if required). Power down or at the DOS prompt enter ipconfig /release and then ipconfig /renew. 24. Back up the database (page 130).
Software Installation The MCD Software Installer Tool Install the MCD Software Installer Tool You can install the MCD Software Installer Tool on the Installation/Maintenance PC, or on its own PC (see page 13 for PC requirements). Tip: Assign a static IP address to the PC running the Software Installer. Tip: Ports required by the Software Installer: Prior to Release 7.0 - port 2002 and ports 49500-49549 Release 7.0 and later - port 443. To install the Software Installer: 1.
3300 ICP Technician’s Handbook To perform a full or new install with the Software Installer: 1. Launch the Software Installer. 2. Choose: - 3300 ICP to install software on a 3300 ICP, or - MXe Server to install software on the MXe Server - Click Next. 3.
Software Installation 9. Click Next. 10. In the License and Option Selection screen, enter the ARID (Application Record ID) and click on Retrieve Licenses. If you chose 3300 ICP, you will be able to manually enter some of the license options if you wish. If you chose MXe Server, you will not be able to enter any of the licenses. Clicking Retrieve Licenses will attempt to fill in the license options. • If licenses exist, the screen will be filled in with all of the licenses and options.
3300 ICP Technician’s Handbook Upgrade System Software The following conditions apply to both online and offline upgrades: • You will not be able to use the System Administration Tool until the upgrade is complete or until you cancel the upgrade using the Software Installer. • You will not be able to perform backups until the upgrade is complete and the activation has been done. • The upgrade requires a change to a different set of DHCP options (43/60 or 124/125) used to configure Mitel IP endpoints.
Software Installation 3. The SI Login Screen will appear. Complete the login and IP addresses, and click Configure. 4. The Upgrade Screen appears. Click Perform Upgrade. Leave the Offline check box unchecked. 5. Enter path (or Browse) to the 3300 ICP software. 6. Click Next. Select the desired upgrade options. CAUTION: If you choose “transfer resilient devices immediately” active calls will be terminated.
3300 ICP Technician’s Handbook Cancel or Close an Online Upgrade You can cancel your online upgrade at any time without affecting system users. The upgrade is terminated either immediately or after completion of the current step. Table 8 lists the impact of closing the Software Installer during an upgrade. Depending on when you close the Software Installer, you may be able to resume where you left off by reconnecting later. See “Resume an Online Upgrade” on page 97.
Software Installation Table 8: Closing the SI before Upgrade is complete (continued) Software Installer is closed... ... during the License Configuration What happens to the upgrade in progress? The 3300 already has all the information it needs to continue. The upgrade will finish. ... during the internal Restore The 3300 will control the internal restore and all subsequent steps. The upgrade will finish. ...
3300 ICP Technician’s Handbook Offline Upgrade Follow the steps as specified by the Software Installer. Your system will be unavailable during the course of the upgrade. Time: This process will take approximately 1 to 2 hours including the backup, restore, and reboot. 1. Install system software on the FTP server (page 106). 2. Launch the Software Installer. 3. Choose 3300 ICP, and click Next. 4. The SI Login Screen will appear. Complete the fields to login and click Configure. 5.
Software Installation 8. Click Start on the In Progress screen. 9. After you upgrade a controller in a resilient cluster, you must clear your PC’s browser cache (page 138) and distribute new firmware to all IP Phones (page 112) when the Software Installer completes the upgrade. Tip: After you upgrade the 3300 ICP software, you must reboot the 3300 CITELlink Gateway in order for the gateway to load the new software.
3300 ICP Technician’s Handbook Reprogram external DHCP servers (required for Release 7.0) Note: If you intend to rely on LLDP VLAN Discovery in the network, you must first upgrade the 3300 ICP to Release 7.0 or later and upgrade the IP Phone firmware to version 2.0.0.18 or later. Note: LLDP-MED non-compliant telephones cannot use LLDP for VLAN discovery. They must use DHCP VLAN discovery.
Software Installation System Software Installation Details Software Upgrade/Install Options Table 9: 3300 ICP Upgrade/Install Options Upgrade Path Procedure Online or Offline? FTP Server From 3.2 or 3.3 to any later release Manual install only Offline External From 4.0 or 5.x to any later release Software Installer and full install Offline External 6.0 or 6.1 to 7.0.8.4 Software Installer and upgrade Offline External 7.0 and 7.0 UR1 to 7.0 UR2, 7.
3300 ICP Technician’s Handbook Table 9: 3300 ICP Upgrade/Install Options Upgrade Path Procedure Online or Offline? FTP Server Note 1: See “Downgrading to a Previous Software Release” on page 113 for a downgrade restrictions table. Note 2: To use online upgrade to move to Release 8.0+ software, the controller must have a hard drive (minimum 40 GB) installed. You must also have a minimum of 512 MB of RAM in your system. If you are upgrading an AX, it must have the extra Flash installed.
Software Installation Change Number of IP User Licenses If you need to decrease or increase the number of IP User Licenses during the software installation, perform the following steps to avoid losing all data at reboot.
3300 ICP Technician’s Handbook Table 11: Maximum Elements Change or Flexed Dimension Selection (continued) Elements / Dimensions From To MCD Software Installer Notes 30 or 60 / Flexed Dimension Selection 30 or 60 / Flexed Dimension Selection Install or Upgrade Use Dimension Selections from the backup file. 30 or 60 / default or Flexed Dimension Selection 250 or 999 / default Install See “To upgrade and change to a default dimension:” on page 108. Use the existing Dimension Selections.
Software Installation Installing MSL Software on APC (CX/CXi) or APC-CX(i) II (CX II/CXi II) Use this procedure to install Mitel Standard Linux (MSL) software on a replacement Application Processor Card (APC-CX(i)) or APC-CX(i) II assembly hard drive. When you purchase the APC-CX(i) or APC-CX(i) II with its hard drive, the (MSL) software is already installed on the hard drive. Refer to pages 192 and 199 and for instructions to install the replacement hard drive.
3300 ICP Technician’s Handbook Installing MSL Software on an MXe Server Use this procedure to install Mitel Standard Linux (MSL) software on a replacement hard drive for an MXe Server with two hard drives. Refer to page 213 for instructions to install the replacement hard drive. To install the MSL software on an MXe Server 1. Insert the MSL software CD in the CD-ROM drive. Ensure that your system will boot from the CD. 2. Reboot the computer.
Software Installation - Click Next to accept the location displayed and continue. You will see a read-only list of the configurations you have made. Tip: If you do not see this list, your FTP server is not installed properly. Re-install your FTP server. 5. Click Next. Tip: If the install files get installed on the PC’s c: drive, it means that your FTP server is not installed and you will get a message “No FTP Server”. Re-install your FTP server.
3300 ICP Technician’s Handbook - Navigate to the Application Group Licensing form on one of the MCDs in the Application Group and make it the DLM. Then, enter the GARID, and click Save. 5. From the DLM, navigate to the Network Elements form, see all the Network Elements in the Application Group should, the press Sync. Upgrade the 3300 ICP Software on the MXe Server Upgrading the 3300 ICP software on the MXe Server sometimes also requires upgrading MSL—for example, when upgrading to 3300 ICP, Release 9.0.
Software Installation 3. Restore the database (page 132). Click the Use the existing/current Dimension Selections radio button. 4. When prompted, reset the controller (page 129). 5. Back up the database (page 130).
3300 ICP Technician’s Handbook Upgrade to Rel 6.0 or later with Flexed Dimensions Use the Software Installer to install the Release 6.0 or later software and then use the System Administration Tool to restore your database. To upgrade to Release 6.0 or later with flexed dimensions: 1. Print the Dimension Selection form. 2. Launch the Software Installer. 3.
Software Installation 12. After the installation is complete, log into the System Administration Tool. 13. In the Dimension Selection form, change dimensions to match the quantities in the form that you printed in step 1 and click Save. 14. Reboot the system. 15. Launch the System Administration tool. 16. In the Restore form, select Use current Dimension Selections (select if Dimensions were modified). 17. Click Start Restore. 18. Reboot the system. 19. Back up the database.
3300 ICP Technician’s Handbook 6. Choose to Reboot immediately or Reboot manually later. You must reboot your system for the patch installation to take effect. 7. The patch installation completes. Distributing New Firmware to IP Phones Use this procedure to distribute IP Phone firmware after you upgrade any controller in a resilient cluster. 1. Wait for all IP devices to return to their primary ICP (now upgraded). 2.
Software Installation 4. Check LED on the IP telephone for network activity. 5. A green LED on the bottom of the phone indicates a proper connection. 6. A flashing red LED indicates activity (data flow) on the network. 7. Use the PING (Packet Internet Groper) on the IP telephone to determine whether the server's (3300 ICP, DHCP, and/or TFTP) IP address is accessible. 8. Ensure that the DHCP server has been programmed with the correct information.
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Chapter 5 Maintenance
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Maintenance Check System Check Alarm State Alarms indicate the functional state of the system.You can check the alarm status on the front panel of the controller (see LEDs—Appendix D Status LEDs on page 329), on the attendant console, or through the system administration tool. • No alarm: The system is functioning properly. • Minor: The system has detected a minor problem that may affect service. • Major: The system has detected a problem that is causing a serious degradation of service.
3300 ICP Technician’s Handbook 3. Click Maintenance Logs - Error to check for error logs or click Maintenance Logs - All to see all maintenance logs. 4. Check that you have recent backups of the database and hard drive. Tip: You should make a backup at least once a week. Keep a copy of the last three backups. Check Controller Hardware Profile 1. Click Hardware Modules in the System Administration Tool. 2. Click Hardware Compute Cards for data on the RTC / E2T.
Maintenance 5. Click Next to navigate through the Certificate Import Wizard windows. 6. Click Finish on the Completing the Certificate Import Wizard window. 7. Click Yes on the Root Certificate Store window. 8. Click OK until you can view the web page. View Logs View Maintenance or Software Logs View maintenance and software logs from the System Administration Tool. Table 13: System Reset Causes Reset Cause Interpretation Root Cause 0x3 Hard reset Unknown reset.
3300 ICP Technician’s Handbook You can select specific sets of logs to look at, including system logs and Atlas logs. The system logs will indicate milestones in installing and starting the Atlas blade. The Atlas logs will indicate milestones in Atlas startup leading to a running Call Server. Table 14: System Logs Log Type Log Purpose pstswlog.db Current system software and maintenance logs backup pstswlog.
Maintenance 7. Navigate to the desired folder on your computer or network drive. 8. Rename the file if desired (the file extension remains .tar.gz). 9. Click Save. The file is downloaded to your computer. Collecting System Lockup Logs Use the Remote on/off button to generate a debug diagnostic file. This procedure applies to LX platforms running Release 5.1.5.8 or higher only. To collect system lockup logs: 1.
3300 ICP Technician’s Handbook Table 15: TCP/IP Output Streaming Settings Log Output Socket Number ACD Real Time Event 15373 IP PMS (Release 6.0) 15374 PMS Voice Mail Integration 6830 View Login and Logout Audit Logs You can view login and logout audit logs from the System Administration Tool. Refer to the Online Help for instructions. Downloading MXe Server Logs You can download MXe Server logs from the Mitel Communications Director page of the server manager console.
Maintenance Detect Device Moves for E911 Device move detection, in support of E911 Emergency Calling Services, is critical to maintaining the accuracy of Customer Emergency Services ID (CESID) information. With Release 5.2 and later, the IP device location can be automatically updated or the location can be monitored for manual update. Detection of Layer 2 connectivity is through Spanning Tree Protocol (STP) or Cisco Discovery Protocol (CDP).
3300 ICP Technician’s Handbook Table 16: Device Connectivity Form Fields (continued) Field name Description Previous STP Port Identifier Port number on the STP Layer 2 switch where the IP device was connected before being moved. Previous CDP L2 Port MAC MAC address of the CDP Layer 2 switch where the IP device was connected before being moved. Previous CDP Port Identifier Port number on the CDP Layer 2 switch where the IP device was connected before being moved.
Maintenance Table 16: Device Connectivity Form Fields (continued) Field name Description Last Known CDP L2 Port MAC MAC address of the CDP Layer 2 switch where the IP device was connected on first registration or registration after a move. - “Unknown” device is one that does not support CDP with its current firmware load. A ‘Reload’ of set firmware may be required. - “Not Supported” device indicates that L2 switches do not support CDP. Contact the L2 switch provider; an upgrade may be required.
3300 ICP Technician’s Handbook Detecting Device Moves Monitor the Device Connectivity - Moved form to identify devices that have moved. The monitoring schedule depends on how often you suspect devices may be moved, and the corporate emphasis on accurate Customer Emergency Services ID (CESID) information. In a resilient environment, it is usually sufficient to address a device move when it is detected on the Primary controller.
Maintenance Analyze IP Phone Issues Use the Mitel 3300 ICP IP Phone Analyzer to collect performance information from the IP devices on the network. Tip: The PC must be connected to the network via a Layer 2 switch port on the controller. Install the IP Phone Analyzer Install the IP Phone Analyzer on a PC running Windows NT, Windows 2000, Windows XP, or Windows 98. 1. In the System Administration Tool, program the IP address of the PC to Option 131 for pre-Release 7.
3300 ICP Technician’s Handbook Disable Tool Analysis To disable tool analysis from the PC hosting the Analyzer Tool: • Access the Status View window, left-click on the IP address, then right-click and select Delete. To disable tool analysis from the System Administration Tool: 1. In the DHCP Options form for Release 7.0 and later systems, disable IP messaging to the PC tool by deleting the IP Phone Analyzer Address from the appropriate Option 125. For earlier releases, delete option 131. 2.
Maintenance Power Down the Controller To power down the MXe Server: 1. Shut down the controller operating system before turning off the power switch by • log in to the MSL shell and type “shutdown -h now” OR • start the Server Manager and shut down using the Reboot or Shutdown panel. 2. Continue with the procedure, “To power down the controller, Release 7.0 and later:” below. To power down the controller, Release 7.0 and later: 1. In the System Administration Tool, navigate to Maintenance Commands. 2.
3300 ICP Technician’s Handbook Back Up a Database Tip: It is very important to maintain current database backups; backups should be done on a regular basis. Tip: Many of the following procedures assume that you have voice mail. If you don’t have voice mail, please disregard voice mail-related steps. Tip: Voice mail messages cannot be backed up on the AX.
Maintenance 4. Click Browse to launch the Save As dialog box, then navigate to the location on your local drive where you want to save the backup file (for example C:\3300_ICP\backup). 5. Type a name for your backup file, and then click Save As. 6. Select the check box for Call History records and/or Voice mail messages if you want them included in your backup. Each addition can increase the backup time noticeably. 7. Click Start Backup. System will display progress and then a backup complete message. 8.
3300 ICP Technician’s Handbook Restore a Database Use this procedure to restore a previously saved database. Tip: The system does not allow you to log in during the restore and reset period. Once the system has completed the restore and reset, you should see "deleting/ipservicesdb.tar" in the RTC. This is a good indication that you can log back in to the System Administration Tool.
Maintenance CAUTION: You must reboot the controller after restoring a database. Service will be LOST during this reboot. You need the following information and equipment to restore a database: Installer PC (page 13) IP address of the Controller System Administration Tool username and password Database Restore Procedure Time: The system takes approximately 30 to 90 minutes to restore an average-sized database, during which time the files are copied to the controller.
3300 ICP Technician’s Handbook 6. Click Start Restore. 7. Click OK. The system will show an “in progress” message. 8. When the status window shows “complete”, click OK. 9. Reset the controller (page 129). When the reset is complete, the database is converted, and the system automatically resets. - If you have programmed Dimension Selection, the system reboots automatically one more time.
Maintenance 5. Issue the message subsystem (me sub) command to check the programmed NSU links; they should be OPEN. If any programmed links are in SCAN, check the LINK STATUS LEDs; if the amber LEDs are marching, the NSUs are writing to the RAM DISK.
3300 ICP Technician’s Handbook Migrate SX-2000 Database Across Platforms To migrate an SX-2000 database to a 3300 Release 7.0 system and up, you use the 3300 ICP Configuration Tool to back up the SX-2000 database and then use the Software Installer Tool to restore the SX-2000 database file to the 3300 ICP. SX-2000 software version LW 34.2 or later Migration procedure • upgrade SX-2000 to LW 34.
Maintenance 3. Navigate to the SX-2000 database file to be restored and click on the file to select it. The filename will automatically be entered in the text box. 4. To restore your Hotel/Motel options, select the Restore Hotel/Motel wakeup information option. This option restores the wakeup information and the room status. 5. Accept the default Use Dimension Selections from the software load to be installed. 6. Click Next.
3300 ICP Technician’s Handbook Converting a PRI Database on a Universal NSU To convert a Universal NSU PRI database: 1. Install the IMAT software (page 73). 2. Launch the new IMAT and connect to the Universal NSU. 3. Load the database from your previous IMAT backup. 4. Select PRI and NSU version from Table 17 for your new database version. 5. Convert the database and then save the new database into the NSU.
Maintenance Export Configuration Data You can export data from most forms in the System Administration Tool into comma separated files (.csv) files. You can then use the Mitel Integrated Configuration Wizard to import the data from the .csv files into another system. If you want to view or edit the exported data, Microsoft Excel must be installed on your client station. To export form data 1. Launch the System Administration Tool and navigate to the form.
3300 ICP Technician’s Handbook Import Configuration Data You can export the form data from an existing system into .csv files and then use the Mitel Integrated Configuration Wizard to import the form data into a new system. To import configuration data using the Configuration Wizard: 1. Export the desired form data from the existing system into .csv files (see “Export Configuration Data” on page 139). 2. Launch the Configuration Wizard and select Create a New Configuration. 3.
Maintenance Restoring Default Addresses on MXe Server 1. Launch Microsoft Internet Explorer and go to the following URL: https:/192.168.1.8/server-manager. 2. At the login page, enter Username: admin Password: (enter the Linux admin password that you set through the Server Console). The Managed Application Server Manager application opens. 3. Under Applications, click Mitel Communications Director. The Mitel Communications Director screen is displayed. 4. Click Modify. 5.
3300 ICP Technician’s Handbook Assign Static IP Addresses to IP Phones The customer may prefer to assign static IP addresses to IP sets rather than using dynamic IP addressing. You cannot set static IP addresses on non-display sets. Setting Static IP Addresses on Dual Mode Sets On the 5215 IP Phone (Dual Mode), press * (yes), 0 (default), and # (no); on the 5220 IP Phone (Dual Mode), press the three softkeys to select menu items.
Maintenance Viewing and modifying the static IP address: 1. Access the Configuration (Debug) Menu on the IP Phone. Refer to the 3300 ICP Troubleshooting Guide for instructions. 2. At NETWORK PARAMETERS?, press Yes. VIEW CURRENT VALUES? appears. 3. Do one of the following: - Press Yes, and then press the Up/Down volume keys to view each setting. When you return to VIEW CURRENT VALUES?, press No. VIEW STATIC VALUES? appears. - Press No. VIEW STATIC VALUES? appears. 4.
3300 ICP Technician’s Handbook 3. At the USE PRESENT SETTINGS screen, select # - ENABLE to enter a complete set of IP data. Tip: Select * - DISABLE to revert back to DHCP from static parameters. 4. At INPUT VLAN ID, if VLANs are used, enter the VLAN ID that will be inserted into packets sent by the phone. Enter nothing if VLANs are not used. 5. At INPUT PRIORITY, enter 6 if priority is used or leave blank. 6. At INPUT IP ADDRESS, enter the customer-supplied static IP address (e.g. 10.30.27.191). 7.
Maintenance Removing Static IP Addresses on the IP Sets To return to using dynamic IP addressing when static parameters were previously enabled: • Plug the set cable and power into the set while holding down the Volume Up key for 3 seconds to display the STATIC IP SETUP MODE. At the USE PRESENT SETTINGS screen, select * - DISABLE to revert back to DHCP from static parameters.
3300 ICP Technician’s Handbook Recover MXe Server Use this recovery procedure if both hard drives have failed.
Maintenance Connect Laptop PC and CD/DVD Drive 5. Connect the RS-232 serial cable between the COM 1 port on your laptop to the server printer port (see Figure 23). Figure 23: Laptop and CD/DVD Connections 6. Connect the CD/DVD drive to the USB port on the MXe Server. 7.
3300 ICP Technician’s Handbook Install Mitel Application Server Software 8. Insert the Mitel Communications Director Recovery Disk that was shipped with the MXe Server into the external CD/DVD drive. 9. Run the CD-ROM test. It takes approximately 5 minutes to complete. 10. Reset the MXe Server by pressing the Reset button on the front panel. After several seconds, the system BIOS appears. 11. The Mitel Application Server (MAS) operating system initializes and the Server Console window opens.
Maintenance Configure MAS Parameters 13. After the Server Console screen appears, you are prompted to accept the End-User License Agreement. Select Accept. 14. In the configuration screens, select the following settings: Table 21: MAS Configuration Parameters Configuration Screen Required Setting Restore from Backup (this screen relates to a backup of the Linux database) Select No. Choose Linux Admin Password Enter a password. Then enter it again to verify it. Note that passwords are case-sensitive.
3300 ICP Technician’s Handbook CAUTION: Ensure that you record your Linux Admin password. If you lose this password, it cannot be recovered. You will have to re-install the MAS software and set a new password. Configure Server Manager Fields 15. If running VLANs, ensure that the VLAN ID is reset to the default value of 1. If the VLAN ID is set to a different value, you will be unable to establish communication to the server via your laptop.
Maintenance 18. Launch Microsoft Internet Explorer and go to the following URL: https:/192.168.1.8/server-manager. 19. At the login page, enter Username: admin Password: (enter the Linux admin password that you set through the Server Console). The Managed Application Server Manager application opens. 20. Under Applications, click Mitel Communications Director. The Mitel Communications Director screen is displayed: Figure 24: Example of Mitel Communications Director Screen 21.
3300 ICP Technician’s Handbook Figure 25: Change the System IP and APC Gateway Addresses 23. Click Next. After you click Next, you should see a message stating that the addresses were successfully modified displayed in green text. The system automatically reserves four IP addresses that are required to support the system in the network. These addresses must be valid, contiguous, and available in the network. .
Maintenance 24. Enter three, valid, available, and contiguous IP addresses for the - Media Gateway IP (IP address of the Real Time Controller card) - E2T Card IP - Layer 2 (L2) IP 25. Enter the Voice VLAN ID (1 to 4093), if required for the network. At the bottom of the Mitel Communications Director screen, the following information is displayed: Active 3300 ICP Version: currently active system software version Inactive 3300 ICP Version: previous system software version before latest upgrade.
3300 ICP Technician’s Handbook 32. Change the address of the laptop’s Network Interface Card (NIC) back to the IP address for your network. The following procedure is for Windows 2000 or Windows XP: - From the Windows Start menu, click Settings, click Network and Dial-up Connections, and then click the Local Area Network of the laptop NIC card - Click Properties. - Select Internet Protocol (TCP/IP) - Click Properties. - Click “Use the following IP Address” option.
Maintenance 36. If the system is connected to the internet, the date and time is set automatically from a Network Time Server. Optionally, you can set the date and time manually: - Under Configuration, click Date and Time. - Click Disable Network Time Server. - Click Save. - Set the date, time, and time zone. - Click Save. 37. From the Software Installer Tool, connect to the MXe Server. 38. Re-install and re-license the MCD software on the MXe Server using the first time install procedure. 39.
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Chapter 6 Install and Replace Units
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Install and Replace Units Component Replacement Notes Use Table 6 on page 45 for controller component options. For information about component replacement on an MXe Server, see page 160. Required Tools To install or replace components, you require the following tools: • anti-static strap • #1 Phillips screwdriver • #2 Phillips screwdriver • 3/16 inch socket driver (hex nut) Required Procedures Whenever installing or replacing components, you must 1. 2. 3. 4.
3300 ICP Technician’s Handbook CAUTION: To prevent ESD damage to the equipment: (1) Ensure that the system is grounded before you install a card. (2) Whenever you handle cards, wear an anti-static strap (attached to the cabinet). (3) When removing cards from the cabinet, immediately place them in an anti-static bag. MXe and MXe Server Identifying the Components Figure 27, below, shows the MXe II controller without a PATA RAID controller or APC-MXe board installed.
Install and Replace Units MXe CARRIER BOARD RETAINING SCREW STRATUM 3 CLOCK MODULE ANALOG MAIN BOARD (AMB) POWER CABLES MXe CARRIER BOARD Figure 28: MXe III Controller with Top Cover Removed Figure 29, below, shows the MXe II PATA RAID controller and pre-formed IDE cable. Use the cable to connect the RAID controller to the carrier board.
3300 ICP Technician’s Handbook Figure 30 shows the MXe III SATA RAID controller and SATA cables. Use the cables to connect the RAID controller to the hard drive backplane. POWER CABLE SATA CABLES RAID Controller Figure 30: MXe III SATA RAID Controller and SATA Cables Figure 31 shows the APC-MXe board and its pre-formed IDE cable.
Install and Replace Units Accessing the MXe Carrier Board Before you can add or replace a component, you must first access the MXe carrier board. 1. Power down the controller and remove the controller cover (see page 47). 2. Attach the anti-static strap to your wrist and connect the clip to the controller chassis. 3. If an Analog Main Board (AMB) is present, disconnect the power cable and ribbon cable that connects the AMB to the MXe carrier board (see Figure 32).
3300 ICP Technician’s Handbook Figure 33: Removing the Power Cable 6. Remove the Stratum 3 clock module and keep the screws. 7. Unfasten the MXe carrier chassis retaining screw (see Figure 34). Figure 34: Carrier Chassis Retaining Screw 8. Facing the front of the controller, wiggle the chassis back towards yourself until the chassis is free of the controller cabinet.
Install and Replace Units 9. Tilt the back of the chassis up several inches, reach underneath the MXe carrier board and then do one of the following: • For the MXe II, disconnect the IDE interconnect cable from the RTC (host) IDE connector (see Figure 35).
3300 ICP Technician’s Handbook Add or Replace Controller FRUs See page 371 for part numbers.
Install and Replace Units Table 22: Field Replaceable Units (continued) Component MXe Server Replace one drive pg 210 Replace both drives pg 213 Fan Complex pg 218 Power Supply Unit MXe II MXe III CX/CXi pg 222 RAID Controller pg 223 AX pg 215 pg 212 pg 216 pg 220 pg 221 Redundant Power Supplies CX II/ CXi II pg 219 pg 221 pg 222 pg 226 Controller Card pg 232 Line Cards pg 231 Flash Cards pg 233 Memory Module pg 235 pg 235 Page 2 of 2 167
3300 ICP Technician’s Handbook Controller Modules Adding or replacing controller modules To add or replace controller modules: 1. Read the notes in this section that apply to the type of module that you are adding or installing before proceeding. 2. Refer to “Determine Controller Module Configuration” on page 41 for appropriate slot location. 3. Remove screws and lock washers and pull up on module to remove it. 4.
Install and Replace Units AX Controller To add or replace controller modules in AX front panel 1. Remove the blanking plate (or the old MMC) from the controller by removing the screws that hold the standoffs to the controller. (The screws are on the back side of the controller card.) 2. Back off the controller faceplate screw nearest the MMC slot a couple of turns (because the screw interferes with the removal/insertion of T1/E1, Quad BRI, Quad CIM, or Dual FIM modules). 3.
3300 ICP Technician’s Handbook Figure 39: Slide in and seat module (AX) Controller Module Installation Notes DSP Module • Refer to “Increasing DSP Resources” on page 287. • Make sure that you have sufficient compression licenses before installing DSP modules for compression. Dual Fiber Interface Module (FIM) • Ensure that the type of the optical interface matches that of the mating unit (820 nm multi-mode, 1300 nm multi-mode, or 1300 mn single-mode).
Install and Replace Units • Upgrading to embedded PRI, T1/D4, MSDN/DPNSS, or BRI requires a minimum 300 MHz controller (see "Migrate SX-2000 PBX Hardware" on page 404). To determine the speed of your processor, see “Check Controller Hardware Profile” on page 118. • The Dual T1/E1 Framer does not support XNET, Min/Max, or NFAS. Dual T1/E1 Framer • Each Dual T1/E1 Framer has 2 ports (RJ-45 connectors), each of which can be used for T1/E1 ISDN or T1/D4.
3300 ICP Technician’s Handbook • When you remove the Quad BRI Framer module from its packaging. DO NOT move LT/NT jumpers. • For the T1/E1 Combo, connect the T1 line from the service provider to the RJ45 connector on the T1/E1 combo module. See Table 23 on page 249 for connector pinouts. • The Quad BRI Framer allows a 1:1 connection to a BRI Central Office or a crossover connection to a BRI telephone. The shielded, twisted pair ISDN cable is connected on either end with pins 3-4, and 5-6.
Install and Replace Units Stratum 3 Clock Module To replace the clock module in the CX/CXi, or MXe: Note: The other controllers use the Stratum 3 Clock, but in each case, the clock is embedded and is not field replaceable. The MXe Server does not use a Stratum 3 Clock. 1. Remove the screws from the clock module. 2. Remove the clock module. 3. Seat the new clock module onto the main board. 4. Replace the screws that you removed from the clock module.
3300 ICP Technician’s Handbook System i-Button/System ID Module To replace the System i-Button (MXe, CX/CXi, CX II/CXi II, AX) 1. Remove the old system i-Button from the main board. Lift slightly the metal clips that hold the i-Button in place. 2. Insert the system i-Button in the twin tab connector located on the main board (see Figure 40) or on the controller card, for the AX, CX II and CXi II directly behind the external MMC slot position (see Figure 6, Figure 9, and Figure 10 beginning on page 42).
Install and Replace Units Analog Main Board MXe To replace the analog main board (AMB) in an MXe: 1. Remove the narrow flex cable on the AMB (J4) by flipping up the clip on the connectors at each end of the cable (prior to Rel 7.1 version) or remove the ribbon cable on the AMB (J8) (see Figure 41). Tip: A replacement AMB ships with a connector-less flex cable that you will discard for the MXe controller. 2. Loosen the captive screw on the AMB. 3. Remove the AMB. 4.
3300 ICP Technician’s Handbook Figure 41: AMB with new cable for MXe Controller CX/CXi To add or replace the analog main board (AMB) in a CX or CXi: 1. Remove the screw that secures the faceplate to the back panel. 2. Remove the Analog Option Board, if one has been installed. 3. Disconnect the power supply cable on the AMB. 4. Remove the narrow flex cable on the AMB (not from the main board) by flipping up the clip on the connectors at each end of the cable. 5. Remove the Analog Main Board. 6.
Install and Replace Units 10. Replace the Analog Option Board (if previously removed).
3300 ICP Technician’s Handbook CX II/CXi II To replace the AMB in a CX II/CXi II: 1. Power down the controller and remove the controller cover; see page 129 for procedure. 2. Remove the Analog Option Board, if one has been installed. Remove by reversing the steps on page 180 of this document. 3. Remove the AMB as follows referring to Figure 44: - Disconnect the power supply cable on the AMB. - Disconnect the ribbon cable on the AMB (not from the main board).
Install and Replace Units Analog Option Board CX/CXi Add an AOB to a CX/CXi controller to increase LS CLASS circuits from 6 to 12 and ONS CLASS circuits from 4 to 8 (see page 251). To add or replace an AOB in a CX/CXi: 1. Remove the blanking panel from the back of the controller. 2. Insert the replacement faceplate into the back of the controller and attach it with screws (1). See Figure 45 on page 180. 3. Place the AOB on a flat surface. 4. Attach the flex and power cables.
3300 ICP Technician’s Handbook Figure 45: Screws and Standoffs on the Analog Option Board CX II/CXi II Add an AOB to a CX II or CXi II controller to increase LS CLASS circuits from 6 to 12 and ONS CLASS circuits from 4 to 8 (see page 251). To add or replace an AOB in a CX II/CXi II: 1. Power down the controller and remove the controller cover; see pages 47 and 129. 2. If adding the AOB, remove the blanking panel from the back of the controller.
Install and Replace Units 3. Remove the four screws that secure the Analog Main Board (AMB) to the bottom of the chassis. 4. Replace the screws removed above with the standoffs included with the AOB. 5. Attach the flex and power cables supplied with the AOB to the AMB. - To attach the flex cable, lift up on the tabs at the end of the connector to loosen it, insert the cable label side up, and then press down on the tabs to tighten the connector. Figure 47: Attach Flex cable to AMB 6.
3300 ICP Technician’s Handbook 7. Attach the mounting plate to the standoffs and the back panel of the controller using the supplied screws. Figure 49: AOB Mounting Plate in Position 8. Lower the AOB on to the mounting plate and secure it with the four smaller screws supplied with the AOB. 9. Connect the other ends of the flex cable and power cable where indicated in Figure 50 (page 182).
Install and Replace Units 13. Select 3300 Expanded Analog and click Save. 14. Configure the board. See “Configure Embedded Analog Boards” on page 183. Configure Embedded Analog Boards To configure controllers with embedded analog boards: 1. Complete telephony cabling for embedded analog (see Table 26 on page 251). 2. Complete the Music on Hold and Paging cabling if required (see Table 27 and Table 26 on page 251). 3. Connect power to the controller.
3300 ICP Technician’s Handbook Application Processor Card APC-MXe Server The Application Processor Card (APC-MXe) is an embedded PC card that is installed in the MXe Server. This section provides instructions on how to • replace an APC-MXe • replace the APC-MXe battery. Tip: Before replacing the APC card, check the battery on your current card in case it is only the battery that needs replacing. To add or replace an APC-MXe in an MXe Server 1. Access the MXe carrier board (see page 163). 2.
Install and Replace Units 5 2 4 1 3 Figure 52: Removing the APC-MXe Retaining Screws 4. Place the faulty APC-MXe into an anti-static bag. 5. Remove the replacement APC-MXe from its anti-static bag. 6. Align the mounting holes on the APC-MXe heatsink with the standoffs on the MXe carrier board. Ensure that the APC-MXe is properly seated and aligned in the high-density connectors. 7. Press the APC-MXe module into the high-density connectors on the MXe carrier board (see Figure 53).
3300 ICP Technician’s Handbook . Figure 53: Installing an APC-MXe in the MXe Server 8. Install the five mounting screws into the holes on the APC-MXe heatsink but do not tighten. 9. Tighten the retaining screws in the following order, referring to Figure 52 for screw numbers: - Screws #4 and #5 by alternating between the screws - Torque screws #1 and #2 - Torque screw #3 CAUTION: Do not over tighten the screws. 10. Turn the MXe carrier chassis over and slide it back into position.
Install and Replace Units 13. Reconnect the blue IDE cable connector to the ETX PATA connector on the MXe carrier board (see Figure 33 for the location of the ETX PATA connector). 14. If an AMB is present, reconnect the power and ribbon cables between the AMB and the MXe chassis board. 15. Replace the top cover. Using the #1 Phillips screwdriver, tighten the screw that fastens the top cover to the chassis. 16. Break the ARID/Hardware ID association in the AMC. (See the AMC Licensing Help for instructions.
3300 ICP Technician’s Handbook Figure 54: Removing the Battery 3. Install the new battery with "+" sign facing up towards you. - Lift the clip - Slide the battery into the coin cell holder. 4. Replace the top cover. Using the #1 Phillips screwdriver, tighten the screw that fastens the top cover to the chassis. APC-CX(i) The optional Application Processor Card (APC-CX(i)) allows the system to host Mitel Standard Linux (MSL) software that can run applications such as Unified Communicator Mobile.
Install and Replace Units To add or replace the APC-CX(i): CAUTION: Use ESD straps when handling the APC. 1. Remove the controller, hard drives, and APC-CX(i) from their packaging. 2. Remove the top cover of the controller (Refer to the Release 8.0 Technician’s Handbook for instructions). 3. Place the APC module on the main board connectors. The connectors are spaced irregularly to assist in alignment. Orient the module as show in Figure 55.
3300 ICP Technician’s Handbook 4. To seat the connectors, grasp the APC Module with your index finger and thumb and press down firmly on edges. You should feel the connectors seat together. Tip: To ensure that the APC-CX(i) module is seated securely, press down on it over each of the four connectors, one at a time. Once the APC is properly installed, its four corners will rest against the standoffs located at each corner of the APC. 5.
Install and Replace Units Figure 57: Positioning the Heat Spreader on the APC Module 7. Tighten the screws in an alternating pattern until they are snug. Do not over-tighten.
3300 ICP Technician’s Handbook Figure 58: Tightening the Screws 8. Slide the bracket back into the chassis, and fasten the screws connecting the bracket to the back of the controller. Tip: In the CX, there is no internal connection between the controller and the APC-CX(i) so you must connect both the 10/100 LAN port and the 10/100 ETX port (on the front panel of the CX) to the LAN.
Install and Replace Units To install the APC hard drive in a CX/CXi: 1. Unplug the ribbon cable and the power cable from the old hard drive. 2. Remove the screws connecting the bracket to the back of the controller, then slide the bracket forward and remove it. 3. If a system hard drive is already installed in the upper bracket position, unscrew it from the bracket and move it to the lower bracket position. The power and IDE cables can remain connected. 4.
3300 ICP Technician’s Handbook APC-CX(i) II Assembly The APC-CX(i) II Assembly is an embedded PC with support for USB, VGA, RS-232,10/100/1000-base-T Ethernet and SATA hard disk drives that can be installed in the CX II/CXi II. This section provides instructions on how to • install an APC-CX(i) II Assembly • replace the APC-CX(i) II hard disk drive • replace the APC-CX(i) II battery.
Install and Replace Units To install an APC-CX(i) II Assembly in a CX II/CXi II: 1. Power down the controller and remove the controller cover; see pages 47 and 129. 2. Using diagonal cutters, clip the tie-wrap holding the power cables to the tie-wrap base. Take care to avoid cutting the cables; see Figure 61. (Note: Location of tie-wrap base may vary on your controller.) Figure 61: Clipping tie-wrap 3. Remove the APC-CX(i) II Assembly from the anti-static bag.
3300 ICP Technician’s Handbook - one end of the Ethernet cable to the Ethernet jack on the APC-CX(i) II; (5) in Figure 62 (page 196). Underside of APC Assembly 2 3 1 1 Topside of APC Assembly 3 Main Board 2 4 5 5 4 Figure 62: Connect Power and SATA Data Cables 4. Before installing the APC-CX(i) II Assembly into the controller chassis, note the shoulder bolts on the bottom of the controller chassis and the notches in the APC-CX(i) II mounting bracket.
Install and Replace Units mate to secure the APC-CX(i) II Assembly to the controller. Two additional screws secure the assembly through holes in the controller back panel. Figure 63: Notches and Shoulder Bolts 5. Lower the APC-CX(i) II Assembly into the controller with the VGA, USB, and RS-232 connectors facing their respective openings in the back panel of the controller. 6. Align the assembly to mate the shoulder bolts and mounting bracket notches. 7.
3300 ICP Technician’s Handbook 8. Complete the remaining cable connections as follows (refer to Figure 62 (page 196) above for connector locations): - Connect the loose end of the Ethernet cable to the Ethernet jack on the APC-CX(i) II Assembly to the corresponding jack on the main board; (5) in Figure 62 (page 196). - Connect the loose end of the housekeeping signal cable on the APC-CX(i) II Assembly to the corresponding connector on the main board.
Install and Replace Units 9. Remove the blanking plate from controller cover to expose the APC-CX(i) II connectors. Figure 66: Remove Blanking Plate 10. Replace the controller cover. To replace the APC-CX(i) II hard disk drive: 1. Power down the controller and remove the controller cover; see pages 47 and 129. 2. Remove the APC-CX(i) II Assembly by reversing the steps on page 195 of this document. 3. Turn the assembly over. 4. Remove the two retaining screws; see Figure 67.
3300 ICP Technician’s Handbook Figure 67: APC-CX(i) II Hard Disk Drive Removal 5. Place the faulty hard disk drive into an anti-static bag. 6. Remove the replacement APC-CX(i) II hard disk drive from its anti-static bag. 7. Install and secure the replacement hard disk drive in the orientation as shown in Figure 67 (page 200). 8. Reconnect the cables. 9. Replace the cover. 10. Reinstall the MSL software.
Install and Replace Units - Lift the clip that holds the battery in place with the index finger of one hand CAUTION: Lift the clip just enough to slide the battery out. Forcing the clip up too far could cause damage requiring replacement of the entire assembly. - Pry up the battery and slide it out from its holder as shown in Figure 54. Figure 68: Removing the Battery 3. Install the new battery with "+" sign facing up towards you. - Lift the clip - Slide the battery into the coin cell holder. 4.
3300 ICP Technician’s Handbook E2T or RTC Processor Tip: Refer to the 3300 ICP Engineering Guidelines to determine when a second processor is necessary in the MXe. Tip: The MXe Server ships with both E2T and RTC as standard equipment. CAUTION: If you are replacing an RTC in an MXe or MXe Server running 8.0+ software, you may need to change the bootline from /partition1/RTC8260 to /partition4/RTC8260. To add or replace an E2T or RTC processor in an MXe or MXe Server: 1.
Install and Replace Units disconnect the I2C and SATA cables from the RTC (host) IDE connector (see Figure 70). RTC (HOST) CONNECTORS I2C CABLE and SATA CABLE RAID CONTROLLER Figure 70: Disconnecting the I2C Ribbon Cable and the SATA Cable - MXe III 3. Set the main board on a flat surface with the underside facing up. See Figure 71 on page 204. 4. Remove the four screws and lift the E2T or RTC from the main board. 5. Seat the new card onto the main board and secure with four screws.
3300 ICP Technician’s Handbook Figure 71: MXe, MXe Server: RTC / E2T/ APC on the Main Board, bottom view 204
Install and Replace Units Hard Drives Hard Drive Replacement Overview CAUTION: If you move a programmed hard drive from one controller type to another (for example, an MX system to an LX or CX system), you MUST manually install the software (see page 85) and restore the database. A new hard drive purchased from Mitel is configured for installation in any system. CAUTION: In a redundant MXe II or MXe Server, the two PATA hard drives must have the same accessible capacity.
3300 ICP Technician’s Handbook 3. Remove the screws connecting the bracket to the back of the controller, then slide the bracket forward and remove it. (Removal is unnecessary if the drive is installed in the upper bracket position.) 4. Replace the drive with the new one (1) (see Figure 72 on page 206) and secure it to the bracket (2). (If the bracket was removed, re-install it and secure it to the back of the controller.) Ensure that the jumpers on the new drive are set to the Master setting. 5.
Install and Replace Units 8. Restore the connections to the Maintenance PC. 9. Manually install the software on the hard drive (see “Install System Software Manually” on page 85). 10. Reconnect the controller to the network. 11. If you backed up your database in Step 1, restore the database (see “Restore a Database” on page 132). CX II/CXi II (Hard Disk or Solid State Drive) To replace the main system hard disk drive or solid state drive in a CX II/CXi II: 1.
3300 ICP Technician’s Handbook 5. Reconnect the data cable and power cable to the hard disk drive. The cables are keyed for proper connection. 6. Replace the controller cover. 7. Remount the controller. 8. Restore the connections to the Maintenance PC. 9. Manually install the software on the hard disk drive (see “Install System Software Manually” on page 85). 10. Reconnect the controller to the network. 11.
Install and Replace Units 6. Secure the new hard drive backing plate with the hard drive attached, to the controller cover using the screws provided. 7. Remount the controller. 8. Restore the connections to the Maintenance PC. 9. Manually install the software on the hard drive (see page 85). 10. Reconnect the controller to the network. 11. If you backed up your database in Step 1, restore the database (see page 132).
3300 ICP Technician’s Handbook 6. Reconnect the controller to the network. 7. If you backed up your database in Step 1, restore the database (see “Restore a Database” on page 132). MXe II/MXe Server (Two Hard Drives) The MX II and MXe Server can be equipped with two hard drives in a RAID (Redundant Array of Independent Disks) configuration. If both drives are defective, or if the system is still under warranty, replace both drives.
Install and Replace Units To replace one hard drive in an MXe II/MXe Server: Tip: Refer to Table 71 on page 337 for a complete description of LED activity. 1. If the hard drive is already off-line (normally or faulted) go to step 5. 2. Take the hard drive off-line by using a small pointed object (paper clip). - Press the mirror control (ctrl) button, for less than five seconds, of the hard drive to be removed. - Release the button when the Access LED starts flashing once per second. 3.
3300 ICP Technician’s Handbook Replace Both Hard Drives in an MXe II Use this procedure if: - both drives are defective, or - the system is still under warranty, or - the current and replacement drives are different sizes. CAUTION: You must install only the first hard drive before you boot the system. After the system is fully booted, slide the second hard drive into the HD2 position. To replace both hard drives in an MXe II: 1. Ensure that you have a database backup, if possible. 2.
Install and Replace Units 15. To copy data onto the second new hard drive, complete steps 11 to 13 of the “Replace One Hard Drive in an MXe II/MXe Server” procedure on page 210. Replace Both Hard Drives in an MXe Server Use this procedure if: - both drives are defective, or - the system is still under warranty, or - the current and replacement drives are different sizes. CAUTION: You must install only the first hard drive before you boot the system.
3300 ICP Technician’s Handbook 15. To copy data onto the second new hard drive, complete steps 11 to 13 of the “Replace One Hard Drive in an MXe II/MXe Server” procedure on page 210. 16. To reinstall and/or relicense the software, follow the steps in "Recover MXe Server" on page 146. MXe III (Single Hard Disk or Solid State Drive) The MXe III ships from the factory without a storage media.
Install and Replace Units 3. Tighten the captive screw. 4. Manually install the software on the hard drive or SSD (see “Install System Software Manually” on page 85). 5. Reconnect the controller to the network. 6. If you backed up your database in Step 1, restore the database (see “Restore a Database” on page 132). MXe III (Two Hard Drives) If the MXe III has two hard drives in a RAID (Redundant Array of Independent Disks) configuration, you can replace one or both of them.
3300 ICP Technician’s Handbook 7. Tighten the thumb screw. 8. The rebuild process starts automatically. Mirroring is indicated by the HD LEDs. The source drive LED flashes quickly (indicating that the disk is being accessed) while the destination drive flashes slowly. The rebuild is complete when the destination drive LED no longer flashes slowly (approximately 80G per hour).
Install and Replace Units 11. Push to seat the hard drive into the hard drive backplane. 12. Tighten the thumb screw. 13. Install the controller cover and power up the controller; see page 14. 14. The rebuild process starts automatically. The source drive LED (HD1) flashes quickly while the destination drive LED (HD2) flashes slowly. The rebuild is complete when the HD2 LED no longer flashes slowly (approximately 80G per hour). 15. Reconnect the controller to the network.
3300 ICP Technician’s Handbook Fan Complex MXe/MXe Server To replace the fan in an MXe or MXe Server: 1. Remove the controller cover (see page 47). 2. Remove the two screws that fasten the fan to the cabinet frame (see Figure 76). Note: The fan depicted in Figure 76 is the early version. The new version uses longer cables that must be tied off as shown in Figure 77. Figure 76: Fan Removal 3. Remove the fan power connector from the MXe chassis board and remove the faulty fan. 4.
Install and Replace Units 5. If you have a new fan assembly with longer cables, loop and tie them together using the supplied cable ties as shown in Figure 77. Side View Top View Figure 77: Fan Cable Management (New Fan Assembly) 6. Replace the fan screws. 7. Plug in the fan power connector. 8. Replace the cabinet cover and secure with screw. AX To replace the fan in an AX controller: 1. Loosen the captive screws; one at each end of the fan assembly. 2. Pull out the fan unit carefully.
3300 ICP Technician’s Handbook CX II/CXi II To replace the fan assembly in an CX II/CXi II: 1. Power down the controller and remove the controller cover; see page 47 of the Technician’s Handbook for procedure. 2. Using diagonal cutters, clip the tie-wrap around the fan and ethernet cables; see (1) in Figure 76. Take care to avoid cutting the cables. 3. Disconnect the two fan power cables from the main board; see (2) in Figure 76. 4.
Install and Replace Units Power Supply Unit MXe, AX To replace a power supply unit in a single power supply MXe or AX: 1. Turn off the power switch on power supply. 2. Remove the power cord from the power supply AC receptacle. 3. Loosen the thumb screw with a Phillips screwdriver on the power supply and slide it out. 4. Remove the defective power supply unit from the rear of the controller. 5. Slide the new power supply unit into the controller. 6.
3300 ICP Technician’s Handbook Redundant Power Supply AX, MXe, MXe Server To add or replace a redundant power supply in an AX, MXe or MXe Server: Tip: If two power supplies are installed, one can be swapped out without turning the other off. The system can remain running on one power supply while the other is replaced. 1. Set the AC power switch to OFF, and remove the power cord from the AC receptacle on the power supply. 2. Loosen the thumb screw on the power supply with a Phillips screwdriver. 3.
Install and Replace Units RAID Controllers The RAID (Redundant Array of Independent Disks) controller mirrors all data on two hard drives. In the event that one drive fails, the system continues to operate on the remaining drive. Refer to Knowledge Base Article 06-2806-00012 “RAID Controller Operations Manual” for RAID operation details. CAUTION: The RAID controller does not protect against loss of data as a result of a power outage.
3300 ICP Technician’s Handbook Figure 79: Position the RAID Controller Board 7. Slowly retract the RAID controller from the LED module holes until its high-density HDD connector is aligned over the backplane connector. 8. Press the high-density HDD backplane connector gently into place on the backplane connector. 9. Secure the RAID controller to the standoffs with the three (3) screws. 10.
Install and Replace Units (SUPPLIED WITH 2-PACK HARD DRIVE KIT) Figure 80: Routing the Pre-formed IDE Interconnect Cable 12. Carefully lower the MXe carrier chassis back into place. Ensure that the ribbon cable is in the channel and does not become pinched between the cabinet frame and the MXe carrier chassis. 13. Slide the MXe carrier chassis back into position. Ensure that the metalwork beneath the faceplate engages the cabinet chassis.
3300 ICP Technician’s Handbook To replace a faulty RAID controller 1. Remove the controller cover (see page 47). 2. Disconnect the IDE interconnect cable and power cable from the faulty RAID controller. 3. Using a Phillips #2 screwdriver, remove the three screws from the RAID controller. 4. Remove the faulty RAID controller and place it in an anti-static bag. 5. Remove the replacement RAID controller from the anti-static bag. 6.
Install and Replace Units 4. Position the new RAID controller board by carefully inserting the LED indicators into the holes in the controller rear panel (see Figure 81). RAID CONTROLLER RAID CONTROLLER LEDs REAR PANEL Figure 81: Position the SATA RAID Controller Board 5. Slowly retract the RAID controller from the LED holes until the mounting holes align with the standoffs. 6. Secure the RAID controller to the standoffs with the three (3) screws. 7.
3300 ICP Technician’s Handbook RAID POWER OUT CONNECTOR SATA POWER IN CONNECTOR HD2 CONNECTOR HD1 CONNECTOR Figure 82: Hard Drive Backplane Connectors HD1 P3 CONNECTOR HD2 P2 CONNECTOR HOST P1 CONNECTOR P5 RAID I2C CONNECTOR Figure 83: RAID Controller Connectors 12. Using the supplied power cable, connect the RAID POWER OUT connector on the HD backplane to the SATA BCKPLNE POWER connector on the RAID controller.
Install and Replace Units SATA BCKPLNE POWER IN CONNECTOR RAID POWER OUT CONNECTOR SATA POWER IN CONNECTOR Figure 84: Power Connectors Note: Push the SATA, I2C and power cables out of the way so that they are not pinched by the top cover. 13. Reinstall the Stratum 3 clock module with the retained screws. CAUTION: DO NOT install second hard drive. 14. Replace the top cover and secure with screw. 15. Power on controller and proceed with step 7 of section “Replace One Hard Drive in an MXe III” on page 215.
3300 ICP Technician’s Handbook 6. Position the replacement RAID controller by carefully inserting the LED indicators into the holes in the controller rear panel (see Figure 79). 7. Slowly retract the RAID controller from the LED holes until the mounting holes align with the standoffs. 8. Secure the replacement RAID controller to the standoffs with the three (3) screws. 9. Reconnect the power cable to the RAID controller. 10.
Install and Replace Units Line Cards AX To install 24 Port ONS, 16 Port ONS, or 4+12 Port Combo line cards: 1. If necessary, loosen the thumb screw and remove the blanking plate from the cabinet rear. 2. Slide the card into the slot, with the lock latch open, and seat it securely. 3. Close the lock latch and tighten the thumb screw with a Phillips screwdriver. 4. Connect the Amphenol cable and secure the strap. ASU II The ASU II can be configured with one or two line cards.
3300 ICP Technician’s Handbook Controller Card (AX) To replace the AX controller card: 1. Power down the controller and disconnect cables. 2. From the rear of the controller, loosen the lock screws. 3. Lift the lock latch and slide the controller card from the chassis. 4. Transfer the i-Button, flash card(s), and MMCs to the new controller card. 5. Slide the replacement controller card into the chassis. 6. Push the lock latch down and tighten the lock screws. 7.
Install and Replace Units Flash Cards (AX) There are two flash cards for the AX controller: • System flash (labeled Compact Flash 2): under the MMC Slot 1 site • Voice mail flash (labeled Compact Flash 1): under the MMC Slot 2 site Note: Voice Mail is optional on the AX Controller. As shipped, Flash 1 is used only for system files. See “To upgrade Flash 1 to add voice mail capability:” on page 234. To add or replace a flash card in the AX: 1. Power down the controller. 2.
3300 ICP Technician’s Handbook 6. Replace the controller card and connect the cables. 7. Plug in and turn on the power supplies and power up the controller. 8. Perform a full install of the system software from the Software Installer tool. To upgrade Flash 1 to add voice mail capability: 1. Power down the controller. 2. Turn off both power switches on the power supplies. 3. Remove the controller card (page 232). 4. Slide out Flash 1, and slide the 4 GByte Voice Mail Flash into the Flash 1 position. 5.
Install and Replace Units Memory Module (CX, CXi, AX) Follow this procedure to upgrade the factory-installed 256M RAM to 512M: 1. Power down the controller and disconnect all cables. 2. Remove the controller cover (page 47). For the AX controller, remove the controller card (page 232). 3. Locate the memory module. Figure 86: Memory Module 4. Remove the installed memory module as follows: - pull both spring retainer clips on either side of the module outward (see Figure 87).
3300 ICP Technician’s Handbook 5. Install the replacement memory module as follows: - remove the module from its protective packaging, holding the module only by the edges. - holding the module at approximately a 30-degree angle to the board, insert the bottom edge of the module into the slot's connector (see Figure 88). The socket and module are both keyed, which means the module can be installed one way only. Figure 88: Memory Module Installation 6.
Appendix A Hardware Reference
3300 ICP Technician’s Handbook 238
Hardware Reference System Configurations There are several basic versions of the 3300 ICP: • MXe Server • AX Controller • MXe Controller • CXi and CXi II system with embedded Analog and an Ethernet Layer 2 switch • CX and CX II system with embedded Analog and without Ethernet Layer 2 switch 239
3300 ICP Technician’s Handbook Controller Hardware Details For detailed information on the 3300 ICP components, see the 3300 ICP Hardware Technical Reference Manual on Edocs (http://edocs.mitel.com). Tip: Refer to the Release 7.0 version of the Technician’s Handbook for hardware details of the older controllers; 100-user, 250/700-user, LX, and MX, and their components. Controller Components Tip: For each module, the leftmost connectors correspond to Port 1 for that module, and the rightmost to Port 2.
Hardware Reference Figure 90: AX Controller Card View Figure 91: AX Controller – Rear Panel 241
3300 ICP Technician’s Handbook Figure 92: MXe Controller – Front Panel Figure 93: MXe Controller – Back Panel, Redundant 242
Hardware Reference Figure 94: MXe Controller – Back Panel, Non-Redundant Figure 95: MXe II Controller – Hard Drive Jumper Settings Figure 96: MXe Server – Front panel – CIM ports not used 243
3300 ICP Technician’s Handbook Figure 97: MXe Server – Back panel Figure 98: CX Controller – Front Panel 244
Hardware Reference Figure 99: CXi Controller – Front Panel Figure 100: CX and CXi Controller – Back Panel 245
3300 ICP Technician’s Handbook Figure 101: CX II Controller - Front Panel Figure 102: CXi II Controller - Front Panel 246
Hardware Reference Figure 103: CX II and CXi II - Back Panel Controller Cabinet Numbering • Cabinet 1 (hardcoded): internal. • Cabinets 2 to 13: module ports (left to right) . Note:LX and MXe have 4 embedded CIM ports. All systems except for LX and MXe Server have Embedded Analog.
3300 ICP Technician’s Handbook T1/E1 Combo Card The T1/E1 combo module provides T1 trunking and DSP functionality for the CX with Release 6.0 software and for all controllers (266/300 MHz minimum) with Release 7.0 software (MCD 4.0 on the CX II/CXi II). The DSP provides resources for CLASS tone generation, Record a Call conferences, DMTF receivers, voice compression. The card also provides voice echo cancellation. Figure 104: T1/E1 Combo Card (prior to Release 7.
Hardware Reference Figure 105: T1/E1 Combo Card - Resilient, from Release 7.0 Table 23: T1/E1 Combo Card Tip/Ring Assignments NT/LT Settings Pin Signal NT (Default) LT 1 -- Rx Ring Tx Ring 2 -- Rx Tip Tx Tip 3 N/C -- -- 4 -- Tx Ring Rx Ring 5 -- Tx Tip Rx Tip 6 N/C -- -- 7 N/C -- -- 8 N/C -- -- Note: Network and Line Termination settings are software-controlled. DO NOT move the jumpers. The settings apply to both connectors on the resilient card.
3300 ICP Technician’s Handbook Dual T1/E1 Framer Figure 106 below shows the dual T1/E1 module, which provides embedded PRI and embedded T1/D4 functionality to a minimum 300 MHz controller. Figure 106: Dual T1/E1 Framer Quad BRI Framer Figure 107 below shows the Quad BRI module which provides embedded BRI functionality to a minimum 300 MHz controller.
Hardware Reference Analog Board (CX/CXi, CX II/CXi II, and MXe Controllers) Analog Boards provide connectivity for analog trunks and telephones.
3300 ICP Technician’s Handbook Table 26: Analog Main Board/Analog Option Board Pinouts (continued) Port Pin Number ONS 1 - 4 ONS 3 - 4 Relay 1/2 (not used)1 Paging 1Reserved Function 3 Ring 4 Tip 2 Contact sensor 5 Contact sensor 3 RLY1_Common 4 RLY1_NO (normally open) 6 RLY1_NC (normally closed) 2 RLY2_Common 5 RLY2_NO (normally open) 1 RLY2_NC (normally closed) 3 Paging signal 4 Paging signal 6 Not used 2 Paging relay common 5 Paging relay NO (normally open) 1 Pagin
Hardware Reference Line Cards (AX Controller) The AX controller line cards are the same as those for the ASU II. See Table 40: ASU II/AX Line Card Lock Latch Color Code (page 261), Table 41: ASU II/AX 25-Pair Male D-Type Connector Pinout (page 262), and Table 43: ASU II/AX Combo Card SFT/PFT Port Connections (page 264). Controller Alarm Port Pinouts Tip: The alarm port is not available on the AX, CX/CXi, and CX II/CXi II controllers.
3300 ICP Technician’s Handbook Network Services Units The Network Services Unit provides connectivity to digital trunks.
Hardware Reference Universal and R2 NSU DIP Switch Settings Table 30: Message Link DIP Switch Setting DIP Switch Rear panel, left side Use Notes Primary NSU Set to 1 (up). Connected to the controller Secondary NSU Set to 2 (down). Connected to another NSU Table 31: T1/E1 Ports DIP Switches Defined DIP Switch Use Notes 1 Tx Ground Ground when down; floating when up. 2 Rx Ground Ground when down; floating when up. 3 Impedance selector #1 120 ohm (enabled when down).
3300 ICP Technician’s Handbook Universal and R2 NSU Pin Allocations Table 33: Quad1 or Single CIM Port Connector2 (Controller and ASU) RJ-45 Connector Pin Signal Name 1 RX+ 2 RX- 3 TX+ 4 Not used 5 Not used 6 TX- 7 Not used 8 Not used Notes: 1: One or two Quad CIMs can be installed in any 3300 ICP controller to provide for connection to a maximum of 12 ASUs, with the exception of the CX/CXi and CX II/CXi II which support only the first three ports of one Quad CIM module, and the AX contro
Hardware Reference Table 35: RS-232 Maintenance Connector RJ-45 Connector Pin Signal Name 1 DCD (data carrier detector) 2 RXD (receive data) 3 TXD (transmit data) 4 DTR (data terminal ready) 5 GND (ground) 6 DSR (data set ready) 7 RTS (ready to send) 8 CTS (clear to send) 9 Not used Table 36: T1 and E1 Connector Pin Allocation Signal Name RJ-45 Connector Pin NT Mode: Switch-6 UP LT Mode: Switch-6 DOWN 1 RX Ring TX Ring 2 RX Tip TX Tip 3 Unused Unused 4 TX Ring RX Ring 5
3300 ICP Technician’s Handbook Table 37: NSU Trunk Type Programming Information NSU Protocol Link Descriptor (Integrated Access) MSDN Trunk Circuit Descriptor Type Universal T1/E1 T1/E1 PRI/QSIG ISDN Node Universal T1 Universal E1 Universal T1 T1 E&M T1D4 Universal T1 Universal T1/E1 T1/E1 MSDN DPNSS Universal T1 Universal E1 R2 R2 ISDN Node R2 BRI NSU Figure 112: BRI NSU – Front Panel Figure 113: BRI NSU – Back Panel 258
Hardware Reference Table 38: BRI Connector Pinout (Amphenol 25-pin) Pin Signal Pin Signal Pin Signal 1 T1 11 T11 31 R6 2 T2 12 T12 32 R7 3 T3 13 T13 33 R8 4 T4 14 T14 34 R9 5 T5 15 T15 35 R10 6 T6 26 R1 36 R11 7 T7 27 R2 37 R12 8 T8 28 R3 38 R13 9 T9 29 R4 39 R14 10 T10 30 R5 40 R15 BRI NSU DIP Switch Settings Table 39 below shows the settings for the CEPT port DIP switch for the BRI NSU.
3300 ICP Technician’s Handbook Analog Services Unit The Analog Services Unit (ASU) provides connectivity for analog trunks and telephones (POTS and On-Premise Station, ONS). There are three variants of 3300 ASUs: • ASU • Universal ASU • ASU II (only on systems running Release 7.0 and later).
Hardware Reference Figure 117: ASU II – Front Panel Figure 118: ASU II – Back Panel with a Line Card There are three line cards available for the ASU II: • 24 Port ONSP card • 16 port ONSP card • 4 + 12 port Combo card (4 LS trunks and 12 ONS lines).
3300 ICP Technician’s Handbook Table 41: ASU II/AX 25-Pair Male D-Type Connector Pinout Pin Color Code 16 port and 24 port ONS PLID 4 + 12 port Combo PLID 26/1 W/BL, BL/W ONS Tip/Ring 1 n1x1 ONS Tip/Ring 1 n1x1 27/2 W/O, O/W ONS Tip/Ring 2 n1x2 ONS Tip/Ring 2 n1x2 28/3 W/G, G/W ONS Tip/Ring 3 n1x3 ONS Tip/Ring 3 n1x3 29/4 W/BR, BR/W ONS Tip/Ring 4 n1x4 ONS Tip/Ring 4 n1x4 30/5 W/S, S/W ONS Tip/Ring 5 n1x5 ONS Tip/Ring 5 n1x5 31/6 R/BL, BL/R ONS Tip/Ring 6 n1x6 ONS Ti
Hardware Reference Table 41: ASU II/AX 25-Pair Male D-Type Connector Pinout (continued) Pin Color Code 16 port and 24 port ONS PLID 4 + 12 port Combo PLID Note: In the PLID column, n represents the unit number and x represents the number of the slot in which the card is installed (either one or two). Note: ONS Tip/Ring 17 to ONS Tip/Ring 24 apply to 24-port ONS card only. Note: There is a limit the number of ONS ports on a single card that belong to a specific suite or ring group.
3300 ICP Technician’s Handbook Table 42: ASU 25-Pair D-Type Connector Pinout (continued) Pin Color Code ASU PLID Universal ASU PLID 44/19 Y/BR, BR/Y ONS Ring/Tip 19 n133 LS Ring/Tip 2 n132 45/20 Y/S, S/Y ONS Ring/Tip 20 n134 LS Ring/Tip 1-2 2 MPD 46/21 V/BL, BL/V ONS Ring/Tip 21 n135 LS Ring/Tip 3 n133 47/22 V/O, O/V ONS Ring/Tip 22 n136 LS Ring/Tip 1-3 3 MPD 48/23 V/G, G/V ONS Ring/Tip 23 n137 LS Ring/Tip 4 n134 49/24 V/BR, BR/V ONS Ring/Tip 24 n138 LS Ring/Tip 1-4
Hardware Reference Table 45: Universal ASU Pager Connector Pinout Pin Signal Zone Virtual Circuit 1 Tip 00 n151 2 Ring 00 n151 3 Common contact 00 4 Tip 01 n152 5 Ring 01 n152 6 Normally open contact 00 7 Common contact 01 8 Normally open contact 01 Note: CIM 1: n = 2. CIM 2: n = 3. Note: The Paging port is a standard 8-pin modular RJ-45 connector on the rear panel.
3300 ICP Technician’s Handbook 5485 IP Paging Unit Table 46: 5485 IP Paging Unit Pinout Pin Color Code Signal 9 BR/R Audio output, Positive 34 R/BR Audio output, Negative 36 BK/BL Relay Closure (normally closed) 37 BK/O Relay Closure (normally open) 11 BL/BK Page Control input 12 O/BK Figure 119: 5485 IP Paging Unit Cross Connection 266
Hardware Reference SX-200 Bay The SX-200 Bay provides connectivity for up to 96 analog and digital sets, including ONS, OPS, and Mitel SUPERSET 4000 series telephones; the SUPERCONSOLE 1000; and the PKM 12 and PKM 48. For a complete list of supported devices, see the 3300 ICP Hardware Technical Reference.
3300 ICP Technician’s Handbook Table 47: SX-200 Bay Tip and Ring Assignments (continued) J1, J2, J3, and J4 Slot / Plug 1-J1 Pin Lead Designation Pair Cct ONS or DNI Cct 38 BK-G SPARE 13 G-BK SPARE 39 BK-BR 14 BR-BK 40 BK-S 15 S-BK or 41 Y-BL 3-J2 16 BL-Y or 42 Y-O 5-J3 17 O-Y or 43 Y-G 7-J4 18 G-Y 44 Y-BR 19 BR-Y 45 Y-S 20 S-Y 46 V-BL 21 BL-V 47 V-O 22 O-V 48 V-G 23 G-V 49 V-BR 24 BR-V 50 V-S 25 S-V 1 T1 1 R1 2 OPS T1 R1 T2 R2 3 T3
Appendix B Installation Planner
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Installation Planner Reserved IP Addresses Table 48 identifies the IP addresses that are reserved for the Analog Main Board (AMB) and the CIMs on the ASUs and ASU IIs. Table 48: Reserved IP Addresses Prior to Release 7.0 Release 7.0 and later 192.168.10.0 to 192.168.10.15 169.254.10.0 to 169.254.10.15 192.168.11.0 to 192.168.11.15 169.254.11.0 to 169.254.11.15 192.168.12.0 to 192.168.12.15 169.254.12.0 to 169.254.12.15 192.168.13.0 to 192.168.13.15 169.254.13.0 to 169.254.13.15 169.254.14.
3300 ICP Technician’s Handbook MXe Server/MXe/AX/CXi/CXi II Requirements for IP Networking LAN Requirements • • A subnet with IP addresses reserved for the following: - the MXe Server/MXe/AX/CXi/CXi II system - the internal Layer 2 switch - the system gateway (router on the LAN or the controller itself) - static IP addresses or DHCP-assigned addresses for IP phones (DHCP-assigned addressing is recommended). A Dynamic Host Configuration Protocol (DHCP) server within the Broadcast Domain.
Installation Planner WAN Requirements • Internet Gateway (WAN interface) IP address details; program one of the following address assignment methods: Static address assignment - IP address - Subnet Mask - Default Gateway DHCP address assignment - Client name (as required by ISP) - Client ID or MAC address (as required by ISP) PPPoE address assignment • - User name - Password (Optional) Port Forwarding details—i.e.
3300 ICP Technician’s Handbook applies to untagged and VLAN 1 tagged packets only; voice VLAN tagging is always preserved. • IP Routing form - When the CXi/CXi II/MXe receives a packet from a host on the LAN, it checks the table. If a route is found on the Network List, the CXi/CXi II/MXe/AX forwards the packet to the system Gateway or a router connected to the local subnet. If no route is found, the CXi/CXi II/MXe/AX forwards the packet to the internet through its WAN interface.
Installation Planner • Data VLAN (CXi - Release 9.0 and later and CXi II) - The CXi/CXi II switch can be assigned a data VLAN to override the default VLAN 1. By default, all ports on the CXi/CXi II switch belong to VLAN 1. - In addition, VLAN membership can be assigned on a per port basis. Each port can be assigned as tagged or untagged on the data VLAN as well as the Voice VLAN. The default is tagged.
3300 ICP Technician’s Handbook Table 49: Controller Configuration Settings (continued) Prompt Value Note host inet (h) IP address of PC used for software upgrades. gateway inet (g) IP address of the default gateway for the 3300 ICP (must be outside the DHCP range). user (u) ftp ftp password (ftp) ftp flags (f) 0x0 Fixed IP address (0x40 used on E2T for DHCP). qefcc (CX(i) II and MXe III) motfcc (all other controllers) Dedicated to internal system use.
Installation Planner Table 50: E2T Static IP Address Programming (continued) Option Name Value Notes/Example Hardware Address: Type MAC Address Other - Type n/a Address MAC address of controller E2T (see the Note) Other - Address Length n/a Client ID n/a 00:12:3a:4b:c5:67 Note: The E2T MAC address is found on the MAC Address label on the rear panel of the ICP. Of the three MAC Address labels on the rear panel, use the one that refers to “E2T MAC”, “Slot 1”.
3300 ICP Technician’s Handbook Table 52: Mitel DHCP Server Options Option ID Name Type Value (notes, example) 3 Router IP address IP Address. 192.168.1.3 6 DNS server IP address IP Address Required for the 5230 IP Appliance. ASCII String Default is “id:ipphone.mitel.com;sw _tftp=192.168.1.2;call_sr v=192.168.1.2; vlan=1;l2p=6;dscp=46” 125 Vendor Specific (Applies to Information Rel. 7.0 and later systems. Option 43 can also be used.) 44 NetBIOS name IP Address Server IP address.
Installation Planner Table 52: Mitel DHCP Server Options (continued) Option ID Name Type Value (notes, example) 132 (See note) VLAN ID (optional) HEX, numeric 2 (for external server, use Hex LONG; for internal server use decimal) 133 (See note) Priority (optional) HEX, numeric 6 (for external server, use Hex LONG; or internal server use decimal) 134 (See note) DiffServ Code Point Numeric 44 (prior to Rel 6.0) 46 (from Rel 6.
3300 ICP Technician’s Handbook Table 53: DHCP Server Configuration Settings (continued) (Router) Default Gateway 003 IP Address Options (at Global Scope for WEB devices) DNS Server 006 IP Address DNS Domain Name 015 ASCII String Options (for 3300 E2T) TFTP Server (hostname or IP) 066 ASCII String Typically the IP address of the controller RTC; System IP address in the case of the MXe Server TFTP BootFile 067 ASCII String /sysro/E2T8260 Options (for IP Phones) The following two options appl
Installation Planner Table 53: DHCP Server Configuration Settings (continued) Note: Option 128-135 correspond to the following Option 43/125 tags: OptionEquivalent Option 43/125 Tag 128sw_tftp 129call_srv 130id:ipphone.mitel.com 131ipa_srv 132vlan 133l2p 134dscp 135app_proxy The Option 125 string is auto-generated upon upgrade to Release 7.
3300 ICP Technician’s Handbook Programming E2T via Debug Cable or Secure Telnet Use the settings in Table 54 below to program the E2T using a debug cable. The debug (Tapi) cable is an RS-232 serial cable with a PS2 connector at one end and a DB9 connector at the other. For the MXe and MXe Server, connect to the controller through secure telnet to port 2007. Tip: Use this section only if you already have a debug cable, and only if you are directed to do so by Mitel Technical Support.
Installation Planner Table 54: Debug Cable E2T VxWorks Settings (continued) Prompt Value Note startup script (s) other (o) Page 2 of 2 Configuring External DHCP Settings for E2T Note:This procedure applies to all controllers except the MXe/MXe Server. You must reserve an IP address for the E2T on the DHCP server; assign options 66 and 67 on the external DHCP (Windows NT) to E2T reserved IP address. During installation of the 3300 ICP you will manually enter a static IP address on the RTC card.
3300 ICP Technician’s Handbook 4. Click Options in the Properties dialog box. 5. In the DHCP Options: Reservation window, select option 066 Boot Server Host Name and click Add. 6. Click Value to assign the RTC IP address in the String area. 7. In the DHCP Options: Reservation window, select option 067 Bootfile Name and click Add. 8. Click Value to specify the path /sysro/E2T8260 in the String area. Configuring a Windows 2000 or Windows 2003 DHCP Server (Rel 7.
Installation Planner 6. In the New Class dialog box, type “Mitel Vendor Class” or other name for the new option. 7. Type “ipphone.mitel.com” in the right side of the text box under ASCII. 8. Enter a null terminator (0x00) at the end of the hex string under Binary. The completed dialog box should look like this: 9. Click OK, and then click Close. 10. On the Action menu, select Set Predefined Options. 11.
3300 ICP Technician’s Handbook 14. In the Predefined Options and Values dialog box, select 001 Mitel Option as the Option name and enter the Mitel Information Data string with the appropriate values. 15. Enter the Mitel ID string with the appropriate values for and , id:ipphone.mitel.com;sw_tftp=;call_srv=; dscp=;vlan=;l2p= For defaults, see Table 53 on page 279.
Installation Planner Table 55: Telephone Compression Conditions G729 compression supported Compression DSP required IP Phone to IP Phone (except 5x01, 5x05, and 5207) Yes No IP Phone to IP Trunk to IP Phone (except 5x01, 5x05, and 5207) Yes No IP Phone to TDM Phone Yes Yes IP Phone to Embedded voice mail Yes Yes IP Phone in conference Yes Yes IP Phone on Hold, listening to music Yes Yes IP Phone listening to music No n/a TDM Phone to IP Trunk to TDM Phone Yes Yes Direct Set-to-set
3300 ICP Technician’s Handbook Tip: Make sure you have the appropriate compression licenses for compression or T.38 licenses for FAX over IP support (FAX Relay) before installing DSP modules. Note:Installing DSP II module(s) in an MXe controller may define one of the 192 Channel PSTN Gateway configurations that does not allow any embedded Voice Mail ports (see Table 57). If this DSP II module installation is part of an upgrade to an existing system, embedded Voice Mail must be disabled (i.e.
Installation Planner • Installing a DSP II module into a system already upgraded to Release 9.0 or later may generate a Check Bootrom or Check FPGA alarm indicating that the firmware in the module needs to be upgraded. Use the UpgradeBootrom ALL maintenance command in the System Administration Tool to upgrade the firmware. Table 56 shows the maximum number of G.729 and T.38 channels that are available for use in a single DSP II module in the various systems.
3300 ICP Technician’s Handbook MXe Controller and MXe Server - DSP Resources The following table identifies the DSP resources available for the MXe controller and MXe Server: Table 57: MXe, MXe Server, and 192 Channel PSTN Gateway DSP Resources G729a Licenses T.
Installation Planner Table 57: MXe, MXe Server, and 192 Channel PSTN Gateway DSP Resources (continued) E2T Ports Echo Canceller G729a Licenses T.
3300 ICP Technician’s Handbook Table 57: MXe, MXe Server, and 192 Channel PSTN Gateway DSP Resources (continued) Voice Mail RFC4733 DTMF Max # of Conferees Max # IP Sets in IP Page T.38 Licenses G729a Licenses Echo Canceller E2T Ports MXe Configuration Dual Framers Maximum Resources Supported Notes: 1 All 3300 systems can support a maximum of 64 members in a group page.
Installation Planner CX/CXi Configurations - DSP Resources Table 58 and Table 59 list the DSP resources available on the CX/CXi. # of DSPs Echo Canceller G729 Conf E2T T.
3300 ICP Technician’s Handbook . Configuration # of DSPs Echo Canceller G729 Conf E2T T.
Installation Planner Voice Mail DTMF Receivers T.38 E2T Conf G729 Echo Canceller Configuration # of DSPs Table 59: CX/CXi DSP Configurations without DSP II (continued) Notes: 1 The number of conference, voice mail, and compression resources is fixed by the purchased option and the number of DSP devices available; the other values are adjustable. Compression alters the number of resources available for the system.
3300 ICP Technician’s Handbook Configuration # of DSPs Echo Canceller G729 Conf E2T T.38 V21 DTMF Receivers Voice Mail CX II/CXi II DSP Configurations with DSP II Base + DSP II 8 32 64 10x3 64 8 64 64+ 16 Base + one T1/E1 Combo + DSP II 9 64 64 10x3 64 8 64 64+ 16 Base + two T1/E1 Combo + DSP II 10 96 64 10x3 64 8 64 64+ 16 Note:Compression and T.38 are licensable options and are determined by the number of licenses purchased.
Installation Planner To determine the number of DSP modules required in a system, refer to the table above. • MXe Server ships with two Quad Echo Canceller Modules. • MXe and AX controllers ship with embedded DSP sufficient to support a 400-user system • CX/CXi and CX II/CXi II (IP plus analog) controllers ship with a Dual Embedded DSP on the main board. The T1/E1 Combo also includes DSP resources. . Tip: Voice mail ports support G.711 and G.729a compression.
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Appendix C T ypical Network Configurations
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Typical Network Configurations Network Configuration Examples This section shows examples of the three most common, non-resilient, network configurations for a 3300 ICP LX, CX, and CX II: • Configuration 1: One DHCP Server per VLAN (below) • Configuration 2: One DHCP Server for Two VLANs (page 304) • Configuration 3: Router on a Stick (one router interface to multiple VLANs) (page 305). Note:See “CXi/CXi II/MXe/MXe Server Configuration” on page 307 for CXi/CXi II-specific configuration examples.
3300 ICP Technician’s Handbook Configuration 1: One DHCP Server per VLAN Figure 120: One DHCP Server per VLAN - Example Table 60 shows the DHCP settings programmed for this configuration. Table 60: DHCP Settings Example - Configuration 1 Setting DHCP Server on VLAN 1 (IP: 10.10.10.2) Scope 1 Internal DHCP Server on Controller Scope 1 DHCP 10.10.10.10 to 10.10.10.100 20.20.20.10 to 20.20.20.100 Subnet 255.255.255.0 255.255.255.0 Opt. 03 10.10.10.251 20.20.20.251 Opt 125 or 43 (Rel. 7.
Typical Network Configurations Layer 2 Switch Settings (Example) Table 61 and Table 62 show examples of settings on a Cisco and an HP Layer 2 switch for this example. See Figure 120 for the port numbers. Tip: These settings also apply for the other network configuration examples.
3300 ICP Technician’s Handbook Configuration 2: One DHCP Server for Two VLANs Figure 121: One DHCP Server for two VLANs - Example Table 63 shows the DHCP settings programmed for this configuration. Table 63: DHCP Settings Example Configurations 2 and 3 DHCP Server on VLAN 1 (IP: 10.10.10.2) Setting Scope 1 Scope 2 DHCP 10.10.10.10 to 10.10.10.100 20.20.20.10 to 20.20.20.100 Subnet 255.255.255.0 255.255.255.0 Opt. 03 10.10.10.251 20.20.20.251 Opt 125 or 43 (Rel. 7.0>) id:ipphone.mitel.
Typical Network Configurations Layer 2 Switch Settings (Example) See “Layer 2 Switch Settings (Example)” on page 303. Configuration 3: Router on a Stick Figure 122: Configuration 3 Example Table 63 on page 304 shows the DHCP settings for this configuration. Layer 2 Switch Settings (Example) See “Layer 2 Switch Settings (Example)” on page 303. LLDP-MED and IP Phone Network Policy LLDP-MED stands for Link Layer Discovery Protocol - Media Endpoint Discovery.
3300 ICP Technician’s Handbook Cisco Discovery Protocol (CDP) Prior to Release 5.1 the Mitel IP devices discovered VLAN information dynamically through DHCP. With Release 5.1, Mitel IP device messages are now compatible with Cisco Discovery Protocol (CDP) for the purpose of port duplex and speed settings, port MAC identification and Auxiliary VLAN assignment.
Typical Network Configurations CXi/CXi II/MXe/MXe Server Configuration Firewall/Port Forwarding The Port Forward Table form allows external traffic to reach resources on the internal network and can contain up to 40 entries. Table 64: Port Forward Table (CXi/CXi II/MXe/MXe Server only) Parameter Function/Values Protocol The WAN interface protocol; UDP or TCP. Src Start Port The source port at the start of the range. Src End Port The source port at the end of the range.
3300 ICP Technician’s Handbook Configuration A: CXi/CXi II/Typical Voice-Only Network Figure 123: CXi/CXi II Voice-Only Configuration Example IP Address 192.168.1.2 Subnet 255.255.255.0 Gateway 192.168.1.1 Layer 2 192.168.1.
Typical Network Configurations Configuration B: MXe Typical Voice-Only Network Figure 124: MXe Voice-Only Configuration Example IP Address 192.168.1.2 Subnet 255.255.255.0 Gateway 192.168.1.1 Layer 2 192.168.1.
3300 ICP Technician’s Handbook Configuration C: CXi/CXi II Typical Voice and Data Network Figure 125: CXi/CXi II Voice and Data Configuration Example IP Address 192.168.1.2 Subnet 255.255.255.0 Gateway (Router) 192.168.1.1 Layer 2 192.168.1.3 Tip: If an IP Address is on the IP Network List in the IP Routing form, the connection will be routed to 192.168.1.1 (router). If the IP Address is not on the IP Network List, then the connection will be routed to the WAN Port automatically.
Typical Network Configurations Configuration D: MXe Typical Voice and Data Network Figure 126: MXe Voice and Data Configuration Example IP Address 192.168.1.2 Subnet 255.255.255.0 Gateway (Router) 192.168.1.1 Layer 2 192.168.1.3 Tip: If an IP Address is on the IP Network List in the IP Routing form, then the connection will be routed to 192.168.1.1 (router). If the IP Address is not on the IP Network List, then the connection will be routed to the WAN Port automatically.
3300 ICP Technician’s Handbook AX Configuration Procedures AX Typical Voice-Only Network Figure 127: AX Voice-Only Configuration Example IP Address 192.168.1.2 Subnet 255.255.255.0 Gateway 192.168.1.
Typical Network Configurations AX Typical Voice and Data Network Figure 128: AX Voice and Data Configuration Example IP Address 192.168.1.2 Subnet 255.255.255.0 Gateway (Router) 192.168.1.1 Tip: If an IP Address is on the IP Network List in the IP Routing form, then the connection will be routed to 192.168.1.1 (router). If the IP Address is not on the IP Network List, then the connection will be routed to the WAN Port automatically.
3300 ICP Technician’s Handbook CXi, CXi II, MXe and AX-Specific Guidelines This section describes VLAN behavior, and the different types of network configurations: voice-only, voice and data, and the programming and configuration requirements for CXi, CXi II, MXe and AX. The CXi, CXi II, MXe and AX controllers each include an internal L2 switch that is VLAN-capable. These controllers need to be treated as an integral part of the L2 networking infrastructure.
Typical Network Configurations Data VLAN (CXi - Release 9.0 and later and CXi II) The CXi/CXi II switch can be assigned a data VLAN to override the default VLAN 1. By default, all ports on the CXi/CXi II switch belong to VLAN 1. In addition, VLAN membership can be assigned on a per port basis. Each port can be assigned as tagged or untagged on the data VLAN as well as the Voice VLAN. The default is tagged.
3300 ICP Technician’s Handbook Figure 129: CXi/CXi II VLAN Behavior Note:The default VLAN may not be 1, but it is untagged.
Typical Network Configurations Implementing a Voice-Only Network In a voice-only network, IP telephony devices are the only devices connected to the controller’s network interfaces. Figure 130: CXi/CXi II-based Typical Voice-Only Network .
3300 ICP Technician’s Handbook MXe/AX/CXi/CXi II IP Settings No changes to the controller’s default IP settings are required for a voice-only network: • CXi/CXi II - plug up to 16 IP phones into the internal Layer 2 switch ports (marked 10/100 802.3af) and plug up to 84 phones into the external L2 switches for a total of up to 100 IP phones. • AX - connect up to 100 IP phones to the two 10/100 Mbps Ethernet ports. • Base MXe - connect up to 350 IP phones to external switches.
Typical Network Configurations Implementing a Voice and Data Network Using a CXi/CXi II ICP A voice and data network uses the CXi/CXi II controller’s network interfaces to provide services for IP phones and PCs plus a firewall-protected connection to the Internet. The 10/100/1G LAN port in the illustration is connected to a pair of Layer 2 switches. These two 24-port switches, daisy-chained together, provide an additional 48 ports. A single 48-port switch could also be used.
0 ICP Technician’s Handbook Using an MXe or AX ICP Figure 133: MXe-based Typical Voice and Data Network Note:The AX controller does not have a built in Internet Gateway like the MXe does. The Internet Gateway features supported on the MXe, such as firewall, routing, NAT and remote routing, are not available on the AX controller. Programming of VLANs on the AX differs from the CXi/CXi II and the MXe. On the AX, the 4 least significant bits must be unique for all VLANs.
Typical Network Configurations DHCP Server: The default address information and options may need to be changed when installing the controller on a network with multiple subnets. If you are using an external DHCP server, disable the one in the controller. For programming instructions, refer to the System Administration Tool Online Help.
3300 ICP Technician’s Handbook on the default VLAN (1), and make sure that it treats packets with priority 6 as the highest priority. If another VLAN-capable switch is connected to the first, program it with the same settings. - On the CXi/CXi II, enable VLAN tagging on the 10/100/1G (port 17) - On the MXe enable VLAN tagging on both of the 10/100/1G ports. VLAN tagging is accomplished with the same setting in the ESM Layer 2 (L2) Switch form, “Tag VLAN 1 on Trunk Ports”.
Typical Network Configurations • The MXe and AX do not support PoE. The phones need to be powered from an adapter or power brick, or from a powered Ethernet connection. A variety of L2 switches provide PoE. • Category 5 cable is required for the uplink connection between the expansion switches and the CXi/CXi II/MXe/AX, and is recommended for all other Ethernet connections.
3300 ICP Technician’s Handbook Program the uplink port of the expansion switches to send and receive tagged packets on the default VLAN (1), and make sure that the expansion switches treat packets with priority value 6 as highest priority (this is the default setting on most switches). Program the CXi/CXi II/MXe/AX to tag packets on their 10/100/1G LAN port(s). Note:This assumes that the data VLAN is 1, and this is not always the case. You have to use untagged native to change this. Guidelines 1.
Typical Network Configurations 8. Mitel telephones can receive power from an adapter, a power brick or a powered Ethernet connection. The 10/100 802.3af LAN ports on the CXi/CXi II provide Power over Ethernet (PoE), as do some expansion switches. The 10/100/1G LAN port does not provide PoE and the MXe and AX do not provide PoE. 9. Category 5 or better cable is recommended for all Ethernet connections in a mixed voice and data environment.
3300 ICP Technician’s Handbook Windows 2000 FTP Server Figure 135, Figure 136 and Figure 137 below show examples of the settings needed on a Windows 2000 FTP server. To program these FTP settings 1. Open the Computer Management control panel (Start/Settings/Control Panels/Administrative Tools/Computer Management). 2. In Services and Applications, click on Internet Information. 3. Program the settings as shown below (use the IP Address drop-down menu to select the PC’s IP address).
Typical Network Configurations Figure 136: Windows 2000 Security Accounts Tab Figure 137: Windows 2000 Home Directory Tab 327
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Appendix D Status LEDs
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Status LEDs This appendix describes the following LEDs in the 3300 ICP. • Controller LEDs (page 332) • Network Services Unit LEDs (page 349) • Analog Services Unit LEDs (page 354) • IP Phone and IP Appliance LAN LEDs (page 357) • Peripheral Cabinet LEDs (page 358) • Digital Services Unit LEDs (page 363) • In-Line Power Unit LEDs (page 366) For detail on any alarms, see the 3300 ICP Troubleshooting Guide.
3300 ICP Technician’s Handbook Controller LEDs Figure 138: AX Controller Card LEDs Power LED (page 336) Flash Activity LED (page 336) Alarm LED (page 336) CIM LEDs (page 342) T1/E1 Combo (page 346) Dual T1/E1 Framer (page 345) Quad BRI Framer (page 347) Ethernet LEDs (page 341) Figure 139: MXe/MXe Server – Front Panel Power LED (page 336) CIM LEDs (page 342) Hard Drive LED (page 336) FIM LEDs (page 340) Ethernet WAN/LEDs (page 341) Alarm LED (page 336) T1/E1 Combo Card (page 347) 332 Dual T1/E1 Fra
Status LEDs Figure 140: MXe Controller – Rear Panel with Analog Power Supply LED (page 345) RAID Controller LEDs (page 337) Figure 141: MXe Server – Rear Panel Power Supply LED (page 345) RAID Controller LEDs (page 337) 333
3300 ICP Technician’s Handbook Figure 142: Controller LEDs (CX/CXi) Figure 143: Controller LEDs (CX II/CXi II) Power LED (page 336) Hard Drive LED (page 336) Alarm LED (page 344) 334 Ethernet LEDs (page 341) T1/E1 Combo Card (page 347) Quad BRI Framer (page 347)
Status LEDs Figure 144: Controller LEDs (LX) Power LED (page 336) Hard Drive LED (page 336) FIM LEDs (page 340) Ethernet LEDs (page 341) CIM LEDs (page 342) Alarm (Relay) LEDs (page 342) Dual T1/E1 Framer (page 345) Quad BRI Framer (page 347) T1/E1 Combo (page 346) 335
3300 ICP Technician’s Handbook Controller Alarm LEDs (AX, MXe/MXe Server) Table 66: CX/CXi, CX II/CXi II, AX and MXe Controller Alarm LED LED Status Meaning OFF There is no system alarm. Yellow flashing Minor alarm. Orange flashing Major alarm. Red flashing Critical alarm. Controller Power LED (AX, MXe/MXe Server, CX/CXi, CX II/CXi II) Table 67: Controller Power LED LED Status Meaning Green on solid The system booted successfully and is operating normally.
Status LEDs RAID Controller Refer to Knowledge Base Article 11-5191-00213 “SATA RAID Controller Operations Manual” for RAID operation details.
3300 ICP Technician’s Handbook Table 71: MXe II/MXe Server RAID Fault and Access LEDs Hard Drive State Fault Access Description Request off-line OFF GREEN flashing (1/sec) Button pushed while online Going off-line OFF GREEN Button released, processing request Off-line OFF OFF Request on-line Note GREEN flashing (1/sec) Coming on-line OFF OFF Button released, processing Drive removed ORANGE OFF Replace drive and rebuild Drive reinserted ORANGE OFF Perform rebuild Request rebuild
Status LEDs MXe III RESET BUTTON (PRESS TO RESET THE CARD) Figure 146: MXe III RAID Controller LEDs Table 72: MXe III RAID Controller LEDs Host Meaning OFF • System off or reset • Hard disks disconnected Green ON Host idle Flashing Green Disks being accessed Table 73: MXe III RAID Link LEDs Hard Drive State HD 1 HD 2 Description Idle BLUE BLUE Disk idle state Normal BLUE flashing BLUE flashing Disk read or write Off-line OFF OFF No power, cable disconnected, or hard drives absent
3300 ICP Technician’s Handbook Table 73: MXe III RAID Link LEDs (continued) Hard Drive State HD 1 HD 2 Description Failure BLUE Slow BLUE flashing HD 2 failed or out of date Slow BLUE flashing BLUE HD 1 failed or out of date BLUE BLUE flashing SOS signal HD 2 was swapped but does not match Mismatch (Three quick flashes followed by three slow flashes) BLUE flashing SOS signal BLUE HD 1 was swapped but does not match Page 2 of 2 FIM The top LED indicates the status of local FIM.
Status LEDs LAN Ethernet Ports Figure 147: Controller LAN Ethernet Port LEDs (LX) Table 75: Controller Ethernet Port LEDs (LX) LED Top Meaning Bottom Normal Mode Switch Pressed Mode ON (Green) — Link activity Full duplex ON (Red) — Collision ERR — ON (Green) Link integrity 100 Mbps — OFF No link integrity 10 Mbps Figure 148: Controller LAN Ethernet Port LEDs (AX, CX/CXi, CX II/CXi II/MXe/MXe Server) Table 76: WAN/LAN Port LEDs (CX/CXi, CX II/CXi II/ MXe/MXe Server, AX) LED Meaning Gr
3300 ICP Technician’s Handbook Table 76: WAN/LAN Port LEDs (CX/CXi, CX II/CXi II/ MXe/MXe Server, AX) LED Meaning Yellow on Data transmission/reception is at 100 Mbps (the port speed for the 10/100/1GigE LAN Port can be up to 1 Gbps). Yellow off Data transmission/reception is at 10 Mbps. Note: The AX controller does not support a WAN interface. CIM, Embedded and Quad MMC Table 77: Controller CIM LEDs LED Status Meaning (Both LEDs) ON In-frame synchronization.
Status LEDs Table 78 below shows the meaning of the Alarm LEDs. Table 78: Controller Alarm (Relay) LEDs (LX) Alarm Critical Major Minor Remote Disabled State Meaning Red on Service is lost; immediate maintenance required (critical alarm invokes system fail transfer if enabled). OR Power on reset ongoing. OR INIT switch activated (resets all boards). off No alarm. Red on Service has degraded beyond predetermined threshold. OR Embedded voice mail is not functioning or disk space used is at 98%.
3300 ICP Technician’s Handbook Table 79 below shows the meaning of the alarm LEDs. Table 79: Controller Alarm LEDs (CX/CXi, CX II/CXi II/ MXe/MXe Server, AX) Alarm AX CX/CXi, CX II/CXi II/MXe/ MXe Server LED State Meaning Critical Critical Red flashing Service is lost; immediate maintenance required (system fail transfer invoked if enabled) OR Power on reset ongoing. Major Major Orange flashing Service has degraded beyond predetermined threshold.
Status LEDs Power Supply Unit LEDs LED Input OK Output OK Status Meaning Green ON Input is within parameters. OFF Power supply is OFF Green ON Output voltage is within normal operating range. Dual T1/E1 Framer Module Figure 150: Dual T1/E1 Framer Module Table 80: Controller Dual T1/E1 Framer LEDs LED Meaning Alarm (bottom) Status (top) ON (Red) — No Layer 1. ON (Yellow) — Alarm indication from far end. OFF — No error — ON (Green) ISDN D-Channel established.
3300 ICP Technician’s Handbook T1/E1 Combo Card Figure 151: Controller T1/E1 Combo Card (Rel 6.0) Figure 152: Resilient T1/E1 Combo Card (Rel 7.
Status LEDs Table 81: Controller T1/E1 Combo Card Status LED (green) Alarm LED (red/yellow) Meaning Off Off Link not programmed or link descriptor not assigned. Off Solid Red Red alarm. Loss of signal; check link connection. Off Solid Yellow Yellow alarm. No signal from remote end; check link with analyzer. (This state is normal during startup.) Solid Green Solid Yellow Blue alarm. Check link with analyzer. Solid Green Off Layer 1 synchronized. Good link state; no alarms.
3300 ICP Technician’s Handbook Table 82: Controller BRI Framer LEDs LED Meaning Alarm Status Red Green OFF OFF BRI port not programmed. Link Descriptor is not assigned in the Digital Links form. Red Green ON OFF BRI port programmed but not active. BRI cable not plugged in, or wrong cable type (1:1 or crossover). BRI link may not be active (or layer 1 power save is active). No alarms are returned to the 3300 and circuits are idle.
Status LEDs Network Services Unit LEDs Universal/R2 NSU Figure 154: Universal and R2 NSU LEDs NSU FIM LEDs Table 83: NSU FIM LEDs LED Status Meaning for local (upper) and remote (lower) FIM ON In-frame synchronization. Flashing Out of synchronization OR Tx and Rx fibers reversed. OFF Power off OR held in reset. Note: When a Remote FIM LED is OFF, check the Local FIM LED; if the Local FIM LED is ON, a fiber optic cable may be faulty.
3300 ICP Technician’s Handbook Universal NSU LED States Table 85: Universal NSU LED States LED State Meaning LAN flashing LAN activity MS (message system) solid green Message link open to the system OFF Message link not open to the system; may be downloading when L0 and L1 are “walking” flashing Operational; flashing at 0.5 sec intervals OFF Not operational solid Card is booting or not operating; should be blinking at 0.
Status LEDs NSU Card Status Table 86: Message Link Controlled (Card Status) LED Meaning Green Yellow Red ON — — No error. — ON — Out of service. — — ON Error (not necessarily total failure). ON ON — Out of service (may occur at power up). ON — ON Fault detected. — ON ON Out of service (appears at power up). ON ON ON Appears at power up before the NSU is fully operational. OFF OFF OFF Fully operational.
3300 ICP Technician’s Handbook Table 87: R2 NSU LED States (continued) LED State Meaning L0 and L1 (on front and rear) right side - solid red Error (no physical layer is present or network/line side jumper is not set correctly) right side - OFF No error left side - solid green AB signaling established left side - flashing green Layer 1 established left side - OFF No link right side - yellow with left side flashing green Alarm indication from far end right side - yellow with left side - OFF B
Status LEDs BRI NSU LED States Fifteen circuit LEDs and one status LED are mounted on the faceplate. The status LED shows the status of the CEPT link, and each of the circuit LEDs shows the status of one BRI circuit. The BRI circuit LEDs are also used during card initialization to indicate the progress of the self-test and to indicate that the download is in progress. Table 88: BRI NSU CEPT LED States LED Status Meaning ON Call in progress on DPNSS link. Flashing 1 second cycle: Layer 1 established.
3300 ICP Technician’s Handbook Analog Services Unit LEDs Figure 156: Universal ASU LEDs The Universal ASU has 16 ONS LEDs, 4LS LEDs, and a CIM Status LED. Figure 157: ASU LEDs The ASU has 24 ONS LEDs, and a CIM Status LED. Figure 158: ASU II LEDs The ASU II has an Alarm, Activity, and Power LED.
Status LEDs Universal ASU, ASU, and ASU II CIM Status LEDs Table 89: CIM LED LED Status - RED Meaning ON Communication link synchronized with Controller. Flashing Powered on, BSP running. OFF No power. Universal ASU LS Circuit LEDs Table 90: Universal ASU and ASU ONS/LS Circuit LEDs LED Status Circuit State Circuit Status Steady ON Off hook. n/a Slow Flash Idle Circuit is manual busy. Fast Flash Idle Circuit fault.
3300 ICP Technician’s Handbook ASU II Card LEDs ASU II ONS and Combo Card Alarm LED Table 93: ASU II Card Alarm LED LED Status Meaning Red ON System error. Red OFF No error. ASU II ONS Card Activity LED Table 94: ASU II ONS Card Activity LED LED Status Meaning Green ON System error. Green OFF No error. ASU II Combo Card Activity LED Table 95: ASU II Combo Card Activity LED LED Status Meaning Red ON Out of service and power applied. An SFT call can be made. Green OFF No error.
Status LEDs IP Device LEDs The IP Phones and IP Appliances have LAN Line Status LEDs on the back of the device. The network connection (LAN) LEDs are on the back of the phone near the LAN and PC ports. The Dual Mode IP Phones do not have LAN LEDs. Table 96 shows the meaning of the IP Phone, IP Appliance LAN LEDs.
3300 ICP Technician’s Handbook Peripheral Cabinet LEDs Peripheral Cabinet FIM Figure 159: Peripheral Cabinet FIM LEDs Table 97: Peripheral Cabinet LEDs LED Status Meaning (All LEDs) ON In-frame synchronization Flashing Out of synchronization OR TX and RX fiber optic cables reversed. OFF Power off OR held in reset Table 98: Peripheral Card LEDs LED Status Meaning (All LEDs) Card Status LEDs Yellow ON Card is out of service (not programmed). Yellow OFF Card is in service.
Status LEDs Table 98: Peripheral Card LEDs (continued) LED Status Meaning (All LEDs) Red ON Card has a fault in some or all of its circuits or it is in manbusy state. Red OFF Card is in service. Circuit Status LEDs ON Circuit busy or booting. Flashing Circuit fault. OFF Circuit idle.
3300 ICP Technician’s Handbook SX-200 Bay LEDs BCC III Figure 160: Peripheral Cabinet FIM LEDs 360
Status LEDs Table 99: BCC III LEDs TX/RX LED Ethernet LED Alarm LED Meaning ON Not applicable See Note. ON BCC III is starting up (booting). Note: It takes more than 70 seconds before the BCC III begins communicating with the 3300 ICP. Just before the BCC III starts to communicate with the 3300 ICP, the TX/RX LED goes out and then the alarm LED goes out. If there isn't any communication, the TX/RX LED turns on again.
3300 ICP Technician’s Handbook Table 101: Peripheral Card LEDs LED Status Meaning (All LEDs) Card Alarm Status LEDs ON Wrong card is plugged into the slot or plugged into a slot that is unassigned (not programmed). OFF Card is in service. Circuit Status LEDs ON Circuit busy or booting. Flashing Circuit fault. OFF Circuit idle.
Status LEDs Digital Services Unit LEDs BRI Card Figure 161: DSU BRI Card LEDs One status LED and fifteen circuit LEDs are mounted on the BRI card faceplate. The status LED shows the status of the CEPT link, and each of the circuit LEDs shows the status of one BRI circuit. The BRI circuit LEDs are also used during card initialization to indicate the progress of the self-test and to indicate that the download is in progress (see Table 102).
3300 ICP Technician’s Handbook Table 102: BRI Card Circuit LEDs (continued) LED State Meaning (All LEDs) BRI Circuit Off BRI circuit not in use (no device connected to circuit) Flashing at 1 Hz Idle device connected to the circuit (layer 1 established) Flashing at 4 Hz Call being established from device on circuit (layer 2 established) On Call in progress at device on circuit (layer 3 established) Page 2 of 2 364
Status LEDs DSU PRI and R2 Card LEDs Three status LEDs and 14 circuit LEDs are mounted on the DSU card faceplate. Each of the card circuit LEDs shows the status of one circuit.
3300 ICP Technician’s Handbook In-Line Power Unit LEDs Figure 162: In-Line Power Unit LEDs The In-Line Power Unit LEDs are grouped as follows: • AC Power (below) • Power Unit Alarm (page 351) • Power Unit Port Status (page 367) AC Power Table 104: Power Unit AC Power LED (Green) LED Status Meaning Main Voltage ON Unit plugged in and operating normally. 42–57 V. Flashing PORT STATUS GREEN LED ON: Main power voltage outside specified limits. 38–42 V OR 57–59 V. Port power on.
Status LEDs Power Unit Alarm Table 105 below shows the meaning of the Alarm LED. Table 105: Power Unit Alarm LED (Orange) LED Status Meaning ON Built-in self test failed. Flashing Software load failure. Re-install the software. OFF Built-in self test passed.
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Appendix E FRU Part Numbers
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FRU Part Numbers Hardware Part Numbers Table 107: Hardware Part Numbers Part Number Description 3300 ICP Controllers, software, and components 50006269 MXe III Controller 50005363 MXe II Controller, expanded, 1400-user 50005080 MXe II Controller, HD, i-Button, base software, AMB II, AC power 50005090 MXe 363 (MXe II) 50005096 CX Controller, HD, i-Button, base software, AMB II 50005097 CXi Controller, HD, i-Button, base software, AMB II, and Ethernet 50006093 CX II Controller 50006094 CXi I
3300 ICP Technician’s Handbook Table 107: Hardware Part Numbers (continued) Part Number Description 50004451 Quad CIM MMC 50004403 Analog Main Board (CX/CXi only), Version I Note: AMB Version I and AOB Version I are superseded by the following parts: 50004870 • PN 50004870 Analog Main Board II (CX/CXi, MXe) • PN 50005184 Analog Main Board III (CX/CXi,MXe) • PN 50004871 Analog Option Board, Version II (CX/CXi only) Analog Main Board II (CX/CXi, MXe), Version II 50005184 Analog Main Board III
FRU Part Numbers Table 107: Hardware Part Numbers (continued) Part Number Description 50005491 Brazil Connectivity Kit (for 50005104, 50005080, 50005096, 50005097, 50005362, 50005363, 50004871, 50003724, 3725) Services Units 50001266 3300 Universal ASU (NA) 50001267 3300 ASU, 24 Port (NA) 50001268 3300 Universal ASU (UK) 50001269 3300 ASU, 24 Port (UK) 50001275 3300 BRI NSU (Euro) 50002046 3300 ASU, Unit 24 Port (LA) 50002047 3300 Universal ASU (LA) 50002813 3300 ASU, 24 Port (Euro) 500
3300 ICP Technician’s Handbook Table 107: Hardware Part Numbers (continued) Part Number Description 50005091 ASU II AC Power Supply 50005182 AX AC Power Supply 50005183 AX DC Power Supply (FUTURE) 50005320 48VDC Power Supply Universal 100-240V 50005471 AX Fan Assembly 50006510 CX II/CXi II Fan Assembly 50005683 MXe, CX II/CXi II Fan Assembly 51000582 C7 Power Cord with UK Plug 51002525 3300 Phone Power Dongles (6-Pack) 51004716 3300 In-Line Power Unit 51004990 C7 Power Cord with Euro
FRU Part Numbers Table 107: Hardware Part Numbers (continued) Part Number Description 50002376 Peripheral Cabinet Door 19 inch, dark grey, (Qty 2) 50002572 Peripheral Cabinet FRU 19 inch 50004201 Redundant Control Node with MCIIIE(AC) Int’l 50004202 Redundant Control Node with MCIIIE (DC) 50004203 Peripheral Cabinet III 120 V (NA) 50004204 Peripheral Cabinet III 240 V (Int’l) 50004205 Peripheral Cabinet III DC 52001400 Peripheral Cabinet Expander Kit 9125-100-100-NA EMI Filter Kit 9125-
3300 ICP Technician’s Handbook Table 107: Hardware Part Numbers (continued) Part Number Description 9400-200-164-BA Redundant Control Cabinet with MCIIIE (DC) UK 9400-200-163-NA Redundant Control Cabinet with MCIIIE (DC) 9400-200-200-NA Power Module Redundant (in Control Node) 9400-200-301-NA Peripheral/DSU Resource Card 9400-200-303-NA Peripheral Slot FIM Carrier Card 9400-200-304-BA SUPERSET Hub Unit 9400-200-306-BA SUPERSET Hub Package 9400-200-310-NA Doors for Control/Peripheral Cabine
FRU Part Numbers Table 107: Hardware Part Numbers (continued) Part Number Description MC330AB DNI Line Card (16 circuits) MC340BA LS/GS Trunk Card (8 circuits) - (available in NA only) MC341CA DID/Loop Tie Trunk Card (4 circuits) MC342BB E&M Tie Trunk Card (4 circuits) MP914AA AC Power Converter MW401AA BRI Cable - MDF 25 pair cable, 3 m (10 ft) MW401AB BRI Cable - MDF 25 pair cable, 10 m (32.
3300 ICP Technician’s Handbook Table 107: Hardware Part Numbers (continued) Part Number Description 9180-510-002-NA Fibre Interface Module - 1300 nM Multi-mode. Connects to 3300 Part Number 50003695 9180-510-003-NA Fibre Interface Module - 1300 nM Single Mode. Connects to 3300 Part Number 50003696 9180-510-006-NA DSP Module (Single) 9180-510-010-NA Copper Interface Module Page 8 of 8 Software Part Numbers Table 108: Software Part Numbers Part Number Description 50005591 3300 8.
FRU Part Numbers Table 108: Software Part Numbers (continued) Part Number Description 9125-501-002-NA ISDN Auto Min/Max Software Option for the PRI Card 9125-501-003-NA ISDN NFAS Software Option for the PRI Card 9125-501-004-NA ISDN D-Channel Back up Software Option - PRI Card 9125-501-005-NA ISDN Remote LAN Access Software Option - PRI Card 379
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Appendix F System Capacity and Parameters
3300 ICP Technician’s Handbook 382
System Capacity and Parameters System Parameters Port Usage Table 109: Port Usage Function Port/Socket Number IP Trunk (unsecured) 1066 IP Trunk (SSL) 1067 Software Log 1750 Maintenance Log 1751 SMDR 1752 PMS/Hotel Logs 1753 (only one direction) LPR1 (printer port) 1754 PDA, Application communication 3999 UDP/TCP for SIP 5060 TLS (transport layer security) for SIP 5061 E2T to RTC (SSL) 6000 Set to ICP (Unsecured) 6800 Set to ICP (SSL) 6801 Set to ICP (Secure Minet) 6802 PMS fo
3300 ICP Technician’s Handbook Table 109: Port Usage (continued) Function Port/Socket Number IP PMS (Release 6.0) 15374 5550 Console Keypad to Console PC (See Note) 6800 (PC must allow inbound TCP sessions to port 10000) Console PC to ICP (See Note) 6800, 7011, 1606 Note: These TCP ports must not be blocked or conflict with other applications running on the console PC. Page 2 of 2 For a more complete list, refer to the 3300 ICP Engineering Guidelines.
System Capacity and Parameters IP Set Features Table 112: IP Set Features Option 5201, 5207 5212, 5215, 5230, 5235, 5240, 5312, 5324 5220, 5224 5320, 5330, 5340, 5360 Navigator TeleMatrix 3000IP, 5560 IPT Compression Support G.711 G.711 G.729a G.711 G.729a G.711 G.729a G.711 G.729a See Note 1 Voice QoS (802.1p/q) Yes Yes Yes Yes Yes Yes FCC CLASS B Support Yes Yes Yes Yes Yes See Note 1 POE using Spare Pair or Signal Pair (802.
3300 ICP Technician’s Handbook IP Phone Power Consumption Table 113: Actual Phone Set Power Consumption Device Typical Power consumption (W) 5001 IP Phone 2.0 5005 IP Phone 2.6 5010 and 5020 IP Phones 5.0 5201 IP Phone 2.0 5205 IP Phone 2.9 5207 IP Phone 3.0 5212, 5215, 5215 (dual mode), 5220, 5220 (dual mode), 5224 IP Phones 4.7 5230 IP Appliance 5.2 5235 6.2 5140 and 5240 IP Appliances 6.8 5302 IP Phone 3.8 5304 IP Phone 6.5 5312 IP Phone 4.2 5320 IP Phone 4.
System Capacity and Parameters Capacity Hardware Capacity The following tables provide a view of the maximum capacity of the 3300 ICP. The capacities in these table are for a non-resilient 3300 ICP. Tip: The capacities in Table114 are not true hardware limitations, but may be limits set by software. Most systems will reach practical operational limitations before these large numbers of devices are reached.
3300 ICP Technician’s Handbook Table 114: 3300 ICP Hardware Capacity (continued) Parameter Name LX MXe Base/ Expanded MXe Server CX / CXi CX II / CXi II AX IP Trunks per controller 2000 2000 2000 2000 2000 2000 Attendant Consoles 24 24 24 8 8 8 IP Devices 1400 350 / 15004 5600 100 150 100 /3005 Programmable Key Modules 75 75 75 75 75 75 Notes: 1 A combination of IP and DNI phones (no DNI in the CX/CXi, CX II/CXi II, or AX, or MXe Server).
System Capacity and Parameters System Capacity Tip: Digital Links are also limited by the number of dual FIMs available on the controller.
3300 ICP Technician’s Handbook Table 116: System Capacity (continued) Parameter Name (numbers in brackets are minimum and maximum values with flexible dimensioning) Maximum Value (default maximum) Conferees in a conference; maximum (see note 2) 8 Default Account Codes (10-600) 225 Departments (in Telephone Directory) (10-5000) 2000 Digit Modification Tables 256 Digit Blocks - Maximum 12000 for CX, CXi, MXe, and LX systems with 256 MB memory and 999 Maximum Elements Per Cluster configured in the
System Capacity and Parameters Table 116: System Capacity (continued) Parameter Name (numbers in brackets are minimum and maximum values with flexible dimensioning) Maximum Value (default maximum) PKM Devices (2-500) 75 Routes (10-2400) 200 / 1200 (see note 1) Route Lists (10-1200) 128 / 600 (see note 1) Single Line Sets (16-5000) 700 Speed Call Digit String (average 12 digits) (65000 max) 2501 Suites - Single (2-2332) 364 Suites - Linked (2-777) 500 SUPERSET Callback Messages per System (48-
3300 ICP Technician’s Handbook 392
Appendix G Older Hardware and Software
3300 ICP Technician’s Handbook 394
Older Hardware and Software Procedures for Older Controllers Programming the Controller DHCP Server Settings (prior to Rel 7.0) For additional information on programming DHCP settings for the 3300 ICP, refer to the System Administration Tool Online Help. To use an external DHCP Server, do not enable the internal DHCP server and refer to “Configuring External DHCP Settings for E2T” on page 283 for instructions. Tip: You may need to change the IP address of your PC to match your customer’s network. 1.
3300 ICP Technician’s Handbook - 133 Priority, integer value of 1-6 (Optional. Required if a voice VLAN is in use. For external server use Hex LONG; for internal server use decimal value of 1-6) - 134 Diffserv Code Point, integer value If there are 5230 IP Appliances, create the following options: - 6 DNS Server, IP address format - 44 NetBIOS Name Server, IP address format 6. In the DHCP Options form, for a cluster environment, program IP Console (if any) with a static IP Address.
Older Hardware and Software Configuring a Windows 2000 DHCP Server (prior to Release 7.0) You can modify a Windows 2000 DHCP server to support IP Phones. A DHCP server must be configured for each subnet. The following items must be configured: • TFTP Server IP address • IP address of the RTC card • Mitel tag “MITEL IP PHONE” To modify a Windows 2000 DHCP Server: 1. In the Start menu, point to Programs, then Administrative Tools, and click DHCP. 2.
3300 ICP Technician’s Handbook - Value: MITEL IP PHONE. Click OK. Tip: If you are using VLANs complete all of the following steps. If you are not using VLANs complete steps 13 to 18 and step 21. 9. In the Predefined Options and Values window click Add again. 10. (optional) In the Option Type window, set the following: - Name: VLAN ID - Type: Hex LONG (32 bit word) - Code: 132. Then click OK. - Value: enter a numeric value for the Voice VLAN. Click OK.
Older Hardware and Software Program DHCP for VLAN (prior to Rel 7.0): Follow this procedure if using two DHCP servers: central server (external) on a default VLAN and other (3300 DHCP Server) on the voice VLAN. 1. Set up the central DHCP Server with the following options: - 130 MITEL IP PHONE, string value - 132 VLAN ID - 133 Priority, value of 1-6 - 134 Diffserv Code Point, integer value 2.
3300 ICP Technician’s Handbook Figure 163: Windows 2000 FTP Site Tab Figure 164: Windows 2000 Security Accounts Tab 400
Older Hardware and Software Figure 165: Windows 2000 Home Directory Tab Connect a Windows 95/98 PC to the NSU via Dial-Up Tip: You can also connect the PC to the NSU via a modem (remote connection). For more information, see the IMAT Online Help. Tip: Refer to the IMAT online help for dial-up connection details when your PC is running on Windows NT 4.0, Windows 2000 Professional, or Windows XP without a NIC. By default, Windows does not support a direct cable connection. You must add a device driver.
3300 ICP Technician’s Handbook 6. Click Have Disk. 7. Type c:\Program Files\Mitel\Imat in the Copy manufacturer's files from field, then click OK. 8. In the Install from Disk window, click OK. 9. Click Next to select the NT Direct Connection. 10. Select COM 1 or COM 2, and then click Next. 11. Click Finish. 12. In the Modem Properties window, select NT Direct Connection, then click Properties. 13.
Older Hardware and Software 1. On the Start menu, point to Programs, point to Accessories, and then click Dial-Up Connections. 2. Double-click Make New Connection. 3. Enter an appropriate name for the connection (for example, Direct for direct connections, Remote or a customer’s name for remote connections) and click Next. Tip: If you are creating a direct connection, make sure NT Direct Connection is listed in the drop-down list in the Make a New Connection window. 4.
3300 ICP Technician’s Handbook 11. Select the Scripting tab and enter: - for a 3300 Universal NSU: c:\program files\mitel\ Imat\pridun.scp. - for an R2 NSU: c:\program files\mitel\Imat \r2dun.scp. 12. Click OK. Migrate SX-2000 PBX Hardware Only the MicroLIGHT can be migrated using this procedure. To migrate an SX-2000 Light Non-redundant system, simply replace the control cabinet with a 3300 controller. To upgrade SX-2000 MicroLIGHT hardware for 3300 ICP control: 1.
Older Hardware and Software FIM circuit 1 must always be connected, as it provides the master clock for the other circuits. Identify circuit 1 as a peripheral cabinet in ESM. Optionally, connect FIM Circuits 2 and 3 as DSU pairs in the cabinet, identifying them as NSU pairs in ESM. Any DSU or peripheral cabinets that were previously connected to the MicroLIGHT must now be connected by fiber directly to the 3300 ICP controller.
3300 ICP Technician’s Handbook To collect the logs through PC to controller network connectivity: 1. At the DOS prompt, type cd c:\3300log (example folder name) Type ftp Enter the ESM username and password when prompted. You should see the ftp prompt when you successfully log in. Type binary Type hash Type prompt 2. Type cd /db/database/files Type get pstswlog.db 3. Type cd /db/database/sw_log_backup Type mget *.db 4.
Older Hardware and Software wvSpy 20, “system.wvr”, 3 i HardResetHookAddTaskName “DRATask ... ... HardResetHookGroupTaskTrace 2. FTP sysinfo.txt file into the db directory of the 3300 ICP: At the DOS prompt, type cd c:\sysinfo.txt Type ftp Login with the ESM username and password. Type binary Type cd /db Type put sysinfo.txt (OR enter each command at the RTC console) Type bye 3. Execute the sysinfo.
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Index Index A Adding compression channels 287 TDM devices 287 voice mail ports 287 Alarm LEDs 344 Alarms controller LEDs 342 controller port pinout 253 LEDs, ASU II 355 AMC 3300 ICP connection 30 enabling licenses automatically 31 Software Installer Tool 30 Analog Main Board configuring 183 CX/CXi, CX II/CXi II, MXe circuits/ports 251 CX/CXi, CX II/CXi II, MXe pinouts 251 CX/CXi, CX II/CXi II, MXe port assignment 251 replacing 175 Analog Music on Hold configuring 79 description 65 Analog Option Board, repl
3300 ICP Technician’s Handbook C Cabinets, installing 58 Cache, clear browser 138 Capacity hardware, all controllers 387 system 389 Cautions, replacing hard drives 205 CEPT DIP switch settings 259 Checking hardware profile 118 the system 117 Checklist, installation 5 Cluster changes 103 Communication, establish between PC and controller 25 Component options table 45 Component replacement notes 159 Compression adding channels 287 adding DSPs (voice mail) 296 adding licenses 296 compression channels 387 cond
Index rack-mount the controller 54 slot locations 43 CX/CXi, CX II/CXi II controller options 45 embedded analog circuits/ports 251 music on hold pinout 252 System i-Button, replace 174 T1/E1 combo, add/replace 171 CX/CXi, CX II/CXi II/MXe AMB/AOB pinouts 251 embedded analog port assignment 251 CXi hard drive, APC-CX(i), install 192 II illustration, front 246 illustration, back 245 illustration, front 245 CXi controller VLAN behavior 314 CXi II illustration, back 247 slot locations 44 CXi/CXi II IP networki
3300 ICP Technician’s Handbook E E2T programming via debug cable 282 replacing 202 Echo canceller, installation notes 170 Electro-static discharge, precautions 159 Embedded analog circuits, ports 251 installing 61 music on hold pinouts 252 pinouts 251 port assignment 251 Embedded Music on Hold 65 Embedded System Management description 70 launching tools 71 Embedded T1/E1, installation notes 170 Encryption support 384 ESD precautions 159 ESM description 70 launching tools 71 log in 71 Export configuration d
Index H Handbook, symbols in 3 Hard drive CX II/CXi II install APC-CX(i) II 199 replace hard drive 207 replace SSD 207 CX/CXi install APC-CX(i) 192 replace hard drive 205 LX, replace hard drive 208 MXe II (non-RAID) replace hard drive 209 replace SSD 209 MXe II (RAID) replace both hard drives 212 replace one hard drive 211 MXe III (non-RAID) replace hard drive 214 replace SSD 214 MXe III (RAID) replace both hard drives 216 replace one hard drive 215 MXe Server (RAID) replace both hard drives 213 replace on
3300 ICP Technician’s Handbook Installing ASUs 61 BRI NSUs 60 connecting maintenance PC 13 DMP 66 DNIC music on hold 66 Embedded Analog 61 Flexed Dimension 103 ICP Software Installer 91 line interface module 65 Maximum Elements change 103 MSL software on APC 105 MSL software on MXe Server 106 paging unit (DMP) 66 peripheral cabinet 62 phones 64 R2 NSU 59 service units and cabinets 58 software on FTP server 106 SX-200 Bays 62 Universal NSU 59 IP address DHCP settings tables 276 maintenance PC (MXe, CX, CXi,
Index combo card activity, ASU II 356 alarm, ASU II 356 front photo ASU 354 ASU II 354 Universal ASU 354 ONS card activity, ASU II 356 alarm, ASU II 356 ONS/LS circuit ASU 355 Universal 355 LEDs, controller alarm CX/CXi, CX II/CXi II, MXe 253 illustration 342 BRI framer 347 CIM 342 hard drive/flash activity 336 LAN ports 341 RAID controller LEDs, MXe II 337 RAID controller LEDs, MXe III 339 LEDs, DSU BRI card 363 PRI circuit 365 R2 illustration 365 LEDs, in-line power AC power 366 alarm 367 port status 367
3300 ICP Technician’s Handbook M Maintenance PC 13 verifying connections 24 Maintenance Tools Controller Hardware Profile 118 Device connectivity 123 IP Device detection 123 IP Phone Analyzer 127 Login/Logout Audit logs 122 TCP/IP Output Streaming 121 viewing logs 119 viewing logs from remote IP 121 Manual install of system software 85 Manual Maker, create guides 8 Maximum Elements upgrade/install change to default 108 change to flexed 109 to Rel 6.0 with flexed dims 110 with change 103 MCD 5.
Index replace one 210 hard drive, redundant, replace both 213 illustration, back 244 illustration, front 243 IP addresses 71 Linux logs 119 RAID controller 223 recovery from double hard drive failure 146 slot locations 41 MXe/MXe Server fan complex, replace 218 N Network AX external Layer 2 switch 322 guidelines 314 CXi/CXi II external Layer 2 switch 322 guidelines 314 Voice and data network 319 Voice-only network 317 MXe external Layer 2 switch 322 guidlines 314 Network Services Unit.
3300 ICP Technician’s Handbook pinout 267 Phones consumption, actual power 386 installing 64 Pinouts Peripheral Cabinet 267 SX-200 Bay 267 SX-200 Bays 267 Port usage controller 383 Power consumption IP phones 386 Power supplies, replacing 221 Power supply LEDs 345 Power unit, LEDs 366, 367 Powering down controller 129 Powering up controller 14 Precautions, when installing or replacing components 159 PRI database convert 138 Processor speed controller 45, 118 Programming DHCP settings 395 E2T via debug cabl
Index II, CXi II) 25 RTC processor, replacing 202 S Safety considerations 159 instructions 3 Security Certificate, install 118 Service units installing 58 Services units installing BRI 60 Services units, installing R2 59 Universal 59 Set compression 385 Settings, DHCP 279 Shutdown command 129 Socket Numbers, TCP/IP 121 Software applying a patch 111 distribute to the IP Phones 112 downgrade restrictions 113 FRU part numbers 378 view logs 119 Software Activation online upgrade 97 Software installation about
3300 ICP Technician’s Handbook TCP/IP Socket Numbers 121 TCP/IP source port AMC connection 30 Technical support contacting 9 Telephones installing 64 user guides 8 Tip and ring assignment See Pinouts Tip/Ring T1/E1 combo 249 Tools Desktop 70 Embedded System Management 70 ESM 70 Group Administration 70 IMAT 70 IP Phone Analyzer 70 launching 71 IMAT 72 IP Phone Analyzer 73 System Administration 70 Tools and equipment 5 Troubleshooting reset causes 119 Trunk settings, programming for LS 78 Turning off the con
