Troubleshooting guide

8
3300 ICP Technician’s Handbook
About the 3300 ICP
The 3300 ICP is a Voice over IP solution that delivers robust call control,
extensive features and supports a wide range of desktop devices and
applications for medium-to-large enterprises. There are several system
configurations:
• the CX and CX II with embedded analog
• the CXi and CXi II with embedded analog and embedded Layer 2
switch for sites with 8-100 lines (150 on CXi II);
• the MXe base with embedded analog supports 300 users before
expansion;
• the expanded MXe supports 1400 users;
• the AX controller delivers an increased density of analog devices;
• the MXe Server provides capacity for up to 5000 simultaneous users.
3300 ICP Documentation - Mitel eDocs
For customer documentation, including Knowledge Base Articles, on all
Mitel products go to the Mitel Edocs web site at http://edocs.mitel.com.
Access Your Mitel Options Password
You must obtain your Mitel Options Password through Mitel OnLine
(www.mitel.com). You will create your application record on the AMC via
Mitel Online (see “Enable Licenses and Options” on page 29). This
password is required during a software upgrade or installation procedure.
A new password has been issued to you if you are purchasing new options.
Mitel recommends using online synchronization with the AMC to update
your password. Using online synchronization will allow you to license your
controller software and options immediately. Remember to print a record
of your options for future reference.
If you do not have internet access where your controller is located:
Connect to AMC at Mitel Online and choose the manual licensing option.
When you print your options page, it will include your password and
Applications Record ID (ARID). Use this password when installing the
options on your controller.
Tip: You must have a Mitel OnLine (MOL) account to access technical
documentation on Mitel Edocs. Access to end-user documents, such as
telephone user guides, does not require an MOL account.