Troubleshooting guide

210
3300 ICP Technician’s Handbook
6. Reconnect the controller to the network.
7. If you backed up your database in Step 1, restore the database (see
“Restore a Database” on page 132).
MXe II/MXe Server (Two Hard Drives)
The MX II and MXe Server can be equipped with two hard drives in a RAID
(Redundant Array of Independent Disks) configuration.
If both drives are defective, or if the system is still under warranty, replace
both
drives.
If only one drive is defective and the system is no longer under warranty,
use the following procedure to determine whether you should replace one
or both drives.
To determine whether to replace one or both hard drives, do the following:
1. Obtain the 2-pack hard disk drive kit (Part Number 50005686).
2. Open the controller and compare the defective hard drive to the
replacement hard drives. Use Table 115 on page 388 to verify the
hard drive sizes and part numbers. Depending on whether the old and
new hard drives match, do the following:
• If the hard drives are the same size, replace only the defective
drive. The drives can be from different manufacturers, but their
accessible capacity must match. Use the following procedure:
"Replace One Hard Drive in an MXe II/MXe Server" on page 210.
• If the hard drives are different sizes, replace both drives. Use
"Replace Both Hard Drives in an MXe II" on page 212 or "Replace
Both Hard Drives in an MXe Server" on page 213.
Replace One Hard Drive in an MXe II/MXe Server
Replace one hard drive in a RAID configuration if only one drive is
defective, the system is no longer under warranty, and the current and
replacement drives are the same size.
Note: Before proceeding with a warranty claim, contact Mitel Repair Services
(page 9) to obtain a Return of Merchandise Authorization (RMA) number.
Note: You must obtain the 2-pack kit, even if you intend to replace only one
hard drive in the controller.