Troubleshooting guide
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Initial Setup
- Connect PC to Controller
- Establish Communication with Controller
- Enable Licenses and Options
- MCD Software Installer Tool Requirements for AMC
- 3300 ICP System Requirements for AMC
- Automatic Sync with AMC via MCD Software Installer Tool (Rel 6.0 or later)
- Automatic Sync via System Administration Tool
- Manual License and Options Entry via MCD Software Installer Tool
- Manual License and Options Entry via System Administration Tool
- Install the Online Help (Optional)
- Verify the Operation of the Controller
- Chapter 3 Installation and Programming
- Install Hardware
- Determine Controller Module Configuration
- Identify Controller Component Options
- Remove Controller Cover
- Install Controller Modules
- Install Controller Stratum 3 Clock Module
- Install Controller Hardware
- Rack Mount the Controller
- Wall Mount the CX/CXi and CX II/CXi II Controller
- Install Service Units and Cabinets
- Installing SX-200 Bays
- Install Telephones
- Install and Configure Music on Hold
- Program 5485 IP Paging Unit
- Register IP Devices from the Telephone
- Program System
- Install Hardware
- Chapter 4 Software Installation
- About Installing and Upgrading Software
- Install System Software Manually
- The MCD Software Installer Tool
- Upgrade System Software
- System Software Installation Details
- Installing MSL Software on APC (CX/CXi) or APC-CX(i) II (CX II/CXi II)
- Installing MSL Software on an MXe Server
- Installing System Software on the FTP Server
- Upgrade to MCD 5.0 and Group Licensing
- Upgrade the 3300 ICP Software on the MXe Server
- Upgrading/Installing with Maximum Elements Change
- Upgrade to Rel 6.0 or later with Flexed Dimensions
- Apply a Software Patch
- Distributing New Firmware to IP Phones
- Load IP Phone Software Remotely
- Downgrading to a Previous Software Release
- Chapter 5 Maintenance
- Check System
- View Logs
- Detect Device Moves for E911
- Analyze IP Phone Issues
- Power Down the Controller
- Perform a System Reset
- Back Up a Database
- Restore a Database
- Migrate SX-2000 Database Across Platforms
- Converting a PRI Database on a Universal NSU
- Export Configuration Data
- Import Configuration Data
- Restoring Default Addresses on MXe Server
- Assign Static IP Addresses to IP Phones
- Providing Power Over Ethernet to Devices (CXi/CXi II)
- Recover MXe Server
- Chapter 6 Install and Replace Units
- Component Replacement Notes
- Add or Replace Controller FRUs
- Controller Modules
- Stratum 3 Clock Module
- System i-Button/System ID Module
- Analog Main Board
- Analog Option Board
- Application Processor Card
- E2T or RTC Processor
- Hard Drives
- Fan Complex
- Power Supply Unit
- Redundant Power Supply
- RAID Controllers
- Line Cards
- Controller Card (AX)
- Flash Cards (AX)
- Memory Module (CX, CXi, AX)
- Install Cabinet FRUs
- Appendix A Hardware Reference
- Appendix B Installation Planner
- Reserved IP Addresses
- MXe Server/MXe/AX/CXi/CXi II Requirements for IP Networking
- Controller Configuration Settings (RTC)
- DHCP Configuration Settings
- Programming E2T via Debug Cable or Secure Telnet
- Configuring External DHCP Settings for E2T
- Configuring a Windows 2000 or Windows 2003 DHCP Server (Rel 7.0 and later)
- System Administration Tool Settings
- IP Phone Settings
- Telephone Programming Guide
- Increasing DSP Resources
- Appendix C Typical Network Configurations
- Network Configuration Examples
- Cisco Discovery Protocol (CDP)
- CXi/CXi II/MXe/MXe Server Configuration
- AX Configuration Procedures
- CXi, CXi II, MXe and AX-Specific Guidelines
- Windows 2000 FTP Server
- Appendix D Status LEDs
- Controller LEDs
- Network Services Unit LEDs
- Analog Services Unit LEDs
- ASU II Card LEDs
- IP Device LEDs
- Peripheral Cabinet LEDs
- SX-200 Bay LEDs
- Digital Services Unit LEDs
- In-Line Power Unit LEDs
- Appendix E FRU Part Numbers
- Appendix F System Capacity and Parameters
- Appendix G Older Hardware and Software
- Procedures for Older Controllers
- Programming the Controller DHCP Server Settings (prior to Rel 7.0)
- To use an alternative DHCP server (prior to Rel 7.0)
- Configuring a Windows 2000 DHCP Server (prior to Release 7.0)
- Program DHCP for VLAN (prior to Rel 7.0):
- Connect a Windows 95/98 PC to the NSU via Dial-Up
- Physically Connecting the PC to an NSU
- Creating a Dial-Up Network Connection on Windows 95/98
- Migrate SX-2000 PBX Hardware
- Collecting System Logs Manually
- Collecting System Lockup Logs Manually
- Peripheral Cabinet
- Digital Service Unit (DSU)
- Index
- Procedures for Older Controllers
372
3300 ICP Technician’s Handbook
50004451 Quad CIM MMC
50004403 Analog Main Board (CX/CXi only), Version I
Note: AMB Version I and AOB Version I are superseded by the
following parts:
• PN 50004870 Analog Main Board II (CX/CXi, MXe)
• PN 50005184 Analog Main Board III (CX/CXi,MXe)
• PN 50004871 Analog Option Board, Version II (CX/CXi only)
50004870 Analog Main Board II (CX/CXi, MXe), Version II
50005184 Analog Main Board III (CX/CXi, CX II/CXi II, MXe), Version III
50004401 Analog Option Board (CX/CXi only), Version I
Note: Analog Option Board, Version I (PN 50004401) only works with
the Analog Main Board, Version I (PN 50004403)
50004871 Analog Option Board (CX/CXi and CX II/CXi II only), Version II
Note: This AOB is only compatible with the AMB Version II (PN
50004870) and AMB Version III (PN 50005184).
50004920 3300 Spare i-Button
50006431 MXe III RAID Controller Sub-system
50005086 MXe II RAID Controller Sub-system
50006432 MXe III Processor (RTC / E2T)
50005087 MXe II Processor (RTC / E2T)
51010725 Application Processor Card (APC-CX(i)) (for CX or CXi only)
50005190 Application Processor Card (APC-MXe) (for MXe Server only)
50006095 Application Processor Card (APC-CX(i) II) Assembly (for CX II or CXi
II only)
50005103 16 Port ONS Card (AX and ASU II)
50005104 4 + 12 Port Combo Card (AX and ASU II)
50005533 3300 16 Port ONSP Card (for all markets, including Brazil)
50005731 3300 24 Port ONSP Card (for all markets, excluding Brazil)
50005160 T1/E1 Combo MMC II
50005441 4 GB Voice Mail Flash (for AX only)
50005883 512MB RAM Module
50005981 Memory Kit - 2G Flash with 512MB RAM Module
Table 107: Hardware Part Numbers (continued)
Part Number Description
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