Troubleshooting guide
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Initial Setup
- Connect PC to Controller
- Establish Communication with Controller
- Enable Licenses and Options
- MCD Software Installer Tool Requirements for AMC
- 3300 ICP System Requirements for AMC
- Automatic Sync with AMC via MCD Software Installer Tool (Rel 6.0 or later)
- Automatic Sync via System Administration Tool
- Manual License and Options Entry via MCD Software Installer Tool
- Manual License and Options Entry via System Administration Tool
- Install the Online Help (Optional)
- Verify the Operation of the Controller
- Chapter 3 Installation and Programming
- Install Hardware
- Determine Controller Module Configuration
- Identify Controller Component Options
- Remove Controller Cover
- Install Controller Modules
- Install Controller Stratum 3 Clock Module
- Install Controller Hardware
- Rack Mount the Controller
- Wall Mount the CX/CXi and CX II/CXi II Controller
- Install Service Units and Cabinets
- Installing SX-200 Bays
- Install Telephones
- Install and Configure Music on Hold
- Program 5485 IP Paging Unit
- Register IP Devices from the Telephone
- Program System
- Install Hardware
- Chapter 4 Software Installation
- About Installing and Upgrading Software
- Install System Software Manually
- The MCD Software Installer Tool
- Upgrade System Software
- System Software Installation Details
- Installing MSL Software on APC (CX/CXi) or APC-CX(i) II (CX II/CXi II)
- Installing MSL Software on an MXe Server
- Installing System Software on the FTP Server
- Upgrade to MCD 5.0 and Group Licensing
- Upgrade the 3300 ICP Software on the MXe Server
- Upgrading/Installing with Maximum Elements Change
- Upgrade to Rel 6.0 or later with Flexed Dimensions
- Apply a Software Patch
- Distributing New Firmware to IP Phones
- Load IP Phone Software Remotely
- Downgrading to a Previous Software Release
- Chapter 5 Maintenance
- Check System
- View Logs
- Detect Device Moves for E911
- Analyze IP Phone Issues
- Power Down the Controller
- Perform a System Reset
- Back Up a Database
- Restore a Database
- Migrate SX-2000 Database Across Platforms
- Converting a PRI Database on a Universal NSU
- Export Configuration Data
- Import Configuration Data
- Restoring Default Addresses on MXe Server
- Assign Static IP Addresses to IP Phones
- Providing Power Over Ethernet to Devices (CXi/CXi II)
- Recover MXe Server
- Chapter 6 Install and Replace Units
- Component Replacement Notes
- Add or Replace Controller FRUs
- Controller Modules
- Stratum 3 Clock Module
- System i-Button/System ID Module
- Analog Main Board
- Analog Option Board
- Application Processor Card
- E2T or RTC Processor
- Hard Drives
- Fan Complex
- Power Supply Unit
- Redundant Power Supply
- RAID Controllers
- Line Cards
- Controller Card (AX)
- Flash Cards (AX)
- Memory Module (CX, CXi, AX)
- Install Cabinet FRUs
- Appendix A Hardware Reference
- Appendix B Installation Planner
- Reserved IP Addresses
- MXe Server/MXe/AX/CXi/CXi II Requirements for IP Networking
- Controller Configuration Settings (RTC)
- DHCP Configuration Settings
- Programming E2T via Debug Cable or Secure Telnet
- Configuring External DHCP Settings for E2T
- Configuring a Windows 2000 or Windows 2003 DHCP Server (Rel 7.0 and later)
- System Administration Tool Settings
- IP Phone Settings
- Telephone Programming Guide
- Increasing DSP Resources
- Appendix C Typical Network Configurations
- Network Configuration Examples
- Cisco Discovery Protocol (CDP)
- CXi/CXi II/MXe/MXe Server Configuration
- AX Configuration Procedures
- CXi, CXi II, MXe and AX-Specific Guidelines
- Windows 2000 FTP Server
- Appendix D Status LEDs
- Controller LEDs
- Network Services Unit LEDs
- Analog Services Unit LEDs
- ASU II Card LEDs
- IP Device LEDs
- Peripheral Cabinet LEDs
- SX-200 Bay LEDs
- Digital Services Unit LEDs
- In-Line Power Unit LEDs
- Appendix E FRU Part Numbers
- Appendix F System Capacity and Parameters
- Appendix G Older Hardware and Software
- Procedures for Older Controllers
- Programming the Controller DHCP Server Settings (prior to Rel 7.0)
- To use an alternative DHCP server (prior to Rel 7.0)
- Configuring a Windows 2000 DHCP Server (prior to Release 7.0)
- Program DHCP for VLAN (prior to Rel 7.0):
- Connect a Windows 95/98 PC to the NSU via Dial-Up
- Physically Connecting the PC to an NSU
- Creating a Dial-Up Network Connection on Windows 95/98
- Migrate SX-2000 PBX Hardware
- Collecting System Logs Manually
- Collecting System Lockup Logs Manually
- Peripheral Cabinet
- Digital Service Unit (DSU)
- Index
- Procedures for Older Controllers
373
FRU Part Numbers
50005491 Brazil Connectivity Kit (for 50005104, 50005080, 50005096,
50005097, 50005362, 50005363, 50004871, 50003724, 3725)
Services Units
50001266 3300 Universal ASU (NA)
50001267 3300 ASU, 24 Port (NA)
50001268 3300 Universal ASU (UK)
50001269 3300 ASU, 24 Port (UK)
50001275 3300 BRI NSU (Euro)
50002046 3300 ASU, Unit 24 Port (LA)
50002047 3300 Universal ASU (LA)
50002813 3300 ASU, 24 Port (Euro)
50002814 3300 Universal ASU (Euro)
50003901 R2 NSU (I3BC) (Iran)
50004990 3300 Universal NSU T1/E1 (NA)
50004991 3300 Universal NSU T1/E1 (Euro)
50004992 3300 R2 NSU, 110/220 V
50005105 3300 Analog Services Unit II with AC Power Supply
Power Units
50000363 Power Distribution Unit
50000687 24 VDC IP Power Adapter 240V 50Hz, Euro (Qty 1)
50000690 24 VDC IP Power Adapter Unit 110V, 60Hz (Qty 1)
50002070 48 VDC Ethernet/AC Power Adapter, NA, 120V 50-60Hz
50002090 48 VDC Ethernet/AC Power Adapter, Euro, 240V 50Hz
50002230 Power Cord 3-Pack (Australia/New Zealand)
50002618 3300 Phone Power Adapter In-Line 6-Pack (UK)
50002619 3300 Phone Power Dongle In-Line (UK)
50005611 Power Cord single - Euro (replaces Euro 3 Pack -2952)
50002976 Power Cord 3 Pack (NA)
50005612 Power Cord single - UK (replaces UK 3 Pack - 2977)
50002922 3300 Power Dongles (Cisco compliant), 10-Pack
50005084 MXe AC Power Supply
Table 107: Hardware Part Numbers (continued)
Part Number Description
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