Troubleshooting guide

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Older Hardware and Software
1. On the Start menu, point to Programs, point to Accessories, and
then click Dial-Up Connections.
2. Double-click Make New Connection.
3. Enter an appropriate name for the connection (for example, Direct for
direct connections, Remote or a customer’s name for remote
connections) and click Next.
4. Enter an Area Code and Telephone Number and select a Country
Code from the drop-down list. Click Next. Click Finish.
5. Right-click your new connection icon and click Properties.
6. Click Configure. Ensure the fields are set as follows:
- Data bits: 8
- Parity: none
For a direct connection:
- Maximum speed: 38400
- Check: only connect at this speed
- Select: wait for dial tone before dialing
- Select: cancel the call time at 60 sec
- Click Advanced and turn off error control and flow control
For a remote connection:
- Stop bits: 1
- Click Advanced and turn on error control and select Compress
data.
- Turn on flow control and select Hardware.
7. Click OK.
8. Select Server Types tab and make sure that PPP: Windows,
WindowsNT3.5, Internet or PPP:Internet appears in the Type of
Dial-Up Server field.
9. In the Advan
ced Options field, select Log onto Network and Enable
software compression.
10. Make sure that only TCP/IP is selected in the Allowed network
protocols field.
Tip:If you are creating a direct connection, make sure NT Direct Connection
is listed in the drop-down list in the Make a New Connection window.