Troubleshooting guide
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Initial Setup
- Connect PC to Controller
- Establish Communication with Controller
- Enable Licenses and Options
- MCD Software Installer Tool Requirements for AMC
- 3300 ICP System Requirements for AMC
- Automatic Sync with AMC via MCD Software Installer Tool (Rel 6.0 or later)
- Automatic Sync via System Administration Tool
- Manual License and Options Entry via MCD Software Installer Tool
- Manual License and Options Entry via System Administration Tool
- Install the Online Help (Optional)
- Verify the Operation of the Controller
- Chapter 3 Installation and Programming
- Install Hardware
- Determine Controller Module Configuration
- Identify Controller Component Options
- Remove Controller Cover
- Install Controller Modules
- Install Controller Stratum 3 Clock Module
- Install Controller Hardware
- Rack Mount the Controller
- Wall Mount the CX/CXi and CX II/CXi II Controller
- Install Service Units and Cabinets
- Installing SX-200 Bays
- Install Telephones
- Install and Configure Music on Hold
- Program 5485 IP Paging Unit
- Register IP Devices from the Telephone
- Program System
- Install Hardware
- Chapter 4 Software Installation
- About Installing and Upgrading Software
- Install System Software Manually
- The MCD Software Installer Tool
- Upgrade System Software
- System Software Installation Details
- Installing MSL Software on APC (CX/CXi) or APC-CX(i) II (CX II/CXi II)
- Installing MSL Software on an MXe Server
- Installing System Software on the FTP Server
- Upgrade to MCD 5.0 and Group Licensing
- Upgrade the 3300 ICP Software on the MXe Server
- Upgrading/Installing with Maximum Elements Change
- Upgrade to Rel 6.0 or later with Flexed Dimensions
- Apply a Software Patch
- Distributing New Firmware to IP Phones
- Load IP Phone Software Remotely
- Downgrading to a Previous Software Release
- Chapter 5 Maintenance
- Check System
- View Logs
- Detect Device Moves for E911
- Analyze IP Phone Issues
- Power Down the Controller
- Perform a System Reset
- Back Up a Database
- Restore a Database
- Migrate SX-2000 Database Across Platforms
- Converting a PRI Database on a Universal NSU
- Export Configuration Data
- Import Configuration Data
- Restoring Default Addresses on MXe Server
- Assign Static IP Addresses to IP Phones
- Providing Power Over Ethernet to Devices (CXi/CXi II)
- Recover MXe Server
- Chapter 6 Install and Replace Units
- Component Replacement Notes
- Add or Replace Controller FRUs
- Controller Modules
- Stratum 3 Clock Module
- System i-Button/System ID Module
- Analog Main Board
- Analog Option Board
- Application Processor Card
- E2T or RTC Processor
- Hard Drives
- Fan Complex
- Power Supply Unit
- Redundant Power Supply
- RAID Controllers
- Line Cards
- Controller Card (AX)
- Flash Cards (AX)
- Memory Module (CX, CXi, AX)
- Install Cabinet FRUs
- Appendix A Hardware Reference
- Appendix B Installation Planner
- Reserved IP Addresses
- MXe Server/MXe/AX/CXi/CXi II Requirements for IP Networking
- Controller Configuration Settings (RTC)
- DHCP Configuration Settings
- Programming E2T via Debug Cable or Secure Telnet
- Configuring External DHCP Settings for E2T
- Configuring a Windows 2000 or Windows 2003 DHCP Server (Rel 7.0 and later)
- System Administration Tool Settings
- IP Phone Settings
- Telephone Programming Guide
- Increasing DSP Resources
- Appendix C Typical Network Configurations
- Network Configuration Examples
- Cisco Discovery Protocol (CDP)
- CXi/CXi II/MXe/MXe Server Configuration
- AX Configuration Procedures
- CXi, CXi II, MXe and AX-Specific Guidelines
- Windows 2000 FTP Server
- Appendix D Status LEDs
- Controller LEDs
- Network Services Unit LEDs
- Analog Services Unit LEDs
- ASU II Card LEDs
- IP Device LEDs
- Peripheral Cabinet LEDs
- SX-200 Bay LEDs
- Digital Services Unit LEDs
- In-Line Power Unit LEDs
- Appendix E FRU Part Numbers
- Appendix F System Capacity and Parameters
- Appendix G Older Hardware and Software
- Procedures for Older Controllers
- Programming the Controller DHCP Server Settings (prior to Rel 7.0)
- To use an alternative DHCP server (prior to Rel 7.0)
- Configuring a Windows 2000 DHCP Server (prior to Release 7.0)
- Program DHCP for VLAN (prior to Rel 7.0):
- Connect a Windows 95/98 PC to the NSU via Dial-Up
- Physically Connecting the PC to an NSU
- Creating a Dial-Up Network Connection on Windows 95/98
- Migrate SX-2000 PBX Hardware
- Collecting System Logs Manually
- Collecting System Lockup Logs Manually
- Peripheral Cabinet
- Digital Service Unit (DSU)
- Index
- Procedures for Older Controllers
410
3300 ICP Technician’s Handbook
C
Cabinets, installing 58
Cache, clear browser 138
Capacity
hardware, all controllers 387
system 389
Cautions, replacing hard drives 205
CEPT DIP switch settings 259
Checking
hardware profile 118
the system 117
Checklist, installation 5
Cluster changes 103
Communication, establish between
PC and controller 25
Component options table 45
Component replacement notes 159
Compression
adding channels 287
adding DSPs (voice mail) 296
adding licenses 296
compression channels 387
conditions 287
enable software compression 403
IP phones 385
on T1/E2 Combo card 248
set compression 385
Configuration data
exporting 139
importing 140
Configuration wizard
description 70
installing and launching 72
Configure Windows DHCP 284
Connecting the PC
MXe server 14
MXe, CX, CXi, CX II, CXi II 13
Controller
alarm port pinout 253
alarms LEDs 342
cabinet numbering 247
CIM connector pinout 256
component options 45
components 240
configuring Layer 2 switch (MXe,
CXi, CXi II) 26
encryption support 384
establish communication between
PC and controller 25
hardware 240
hardware profile, verifying 118
port usage 383
power down 129
power up 14
programming DHCP settings 395
programming DHCP settings
(MXe, CX, CXi, CX II, CXi II) 76
rack mounting 51
RTC IP address (MXe, CX, CXi,
CX II, CXi II) 25
turning off 129
turning on 14
verifying connections 24
verifying operation of 37
Controller alarm LEDs 336
Controller card (AX), replacing 232
Controller modules
installation and replacement 168
installation notes 170
replacing in an AX 169
Controller power LEDs 336
Controller processor speed 45, 118
Converting a PRI database 138
CX
illustration, front 244
CX II
illustration, back 247
illustration, front 246
slot locations 44
CX II/CXi II
fan complex, replace 220
hard drive, APC-CX(i), install 199
hard drive, replace 207
rack-mount the controller 55
CX/CXi
hard drive, replace 205