Troubleshooting guide
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Initial Setup
- Connect PC to Controller
- Establish Communication with Controller
- Enable Licenses and Options
- MCD Software Installer Tool Requirements for AMC
- 3300 ICP System Requirements for AMC
- Automatic Sync with AMC via MCD Software Installer Tool (Rel 6.0 or later)
- Automatic Sync via System Administration Tool
- Manual License and Options Entry via MCD Software Installer Tool
- Manual License and Options Entry via System Administration Tool
- Install the Online Help (Optional)
- Verify the Operation of the Controller
- Chapter 3 Installation and Programming
- Install Hardware
- Determine Controller Module Configuration
- Identify Controller Component Options
- Remove Controller Cover
- Install Controller Modules
- Install Controller Stratum 3 Clock Module
- Install Controller Hardware
- Rack Mount the Controller
- Wall Mount the CX/CXi and CX II/CXi II Controller
- Install Service Units and Cabinets
- Installing SX-200 Bays
- Install Telephones
- Install and Configure Music on Hold
- Program 5485 IP Paging Unit
- Register IP Devices from the Telephone
- Program System
- Install Hardware
- Chapter 4 Software Installation
- About Installing and Upgrading Software
- Install System Software Manually
- The MCD Software Installer Tool
- Upgrade System Software
- System Software Installation Details
- Installing MSL Software on APC (CX/CXi) or APC-CX(i) II (CX II/CXi II)
- Installing MSL Software on an MXe Server
- Installing System Software on the FTP Server
- Upgrade to MCD 5.0 and Group Licensing
- Upgrade the 3300 ICP Software on the MXe Server
- Upgrading/Installing with Maximum Elements Change
- Upgrade to Rel 6.0 or later with Flexed Dimensions
- Apply a Software Patch
- Distributing New Firmware to IP Phones
- Load IP Phone Software Remotely
- Downgrading to a Previous Software Release
- Chapter 5 Maintenance
- Check System
- View Logs
- Detect Device Moves for E911
- Analyze IP Phone Issues
- Power Down the Controller
- Perform a System Reset
- Back Up a Database
- Restore a Database
- Migrate SX-2000 Database Across Platforms
- Converting a PRI Database on a Universal NSU
- Export Configuration Data
- Import Configuration Data
- Restoring Default Addresses on MXe Server
- Assign Static IP Addresses to IP Phones
- Providing Power Over Ethernet to Devices (CXi/CXi II)
- Recover MXe Server
- Chapter 6 Install and Replace Units
- Component Replacement Notes
- Add or Replace Controller FRUs
- Controller Modules
- Stratum 3 Clock Module
- System i-Button/System ID Module
- Analog Main Board
- Analog Option Board
- Application Processor Card
- E2T or RTC Processor
- Hard Drives
- Fan Complex
- Power Supply Unit
- Redundant Power Supply
- RAID Controllers
- Line Cards
- Controller Card (AX)
- Flash Cards (AX)
- Memory Module (CX, CXi, AX)
- Install Cabinet FRUs
- Appendix A Hardware Reference
- Appendix B Installation Planner
- Reserved IP Addresses
- MXe Server/MXe/AX/CXi/CXi II Requirements for IP Networking
- Controller Configuration Settings (RTC)
- DHCP Configuration Settings
- Programming E2T via Debug Cable or Secure Telnet
- Configuring External DHCP Settings for E2T
- Configuring a Windows 2000 or Windows 2003 DHCP Server (Rel 7.0 and later)
- System Administration Tool Settings
- IP Phone Settings
- Telephone Programming Guide
- Increasing DSP Resources
- Appendix C Typical Network Configurations
- Network Configuration Examples
- Cisco Discovery Protocol (CDP)
- CXi/CXi II/MXe/MXe Server Configuration
- AX Configuration Procedures
- CXi, CXi II, MXe and AX-Specific Guidelines
- Windows 2000 FTP Server
- Appendix D Status LEDs
- Controller LEDs
- Network Services Unit LEDs
- Analog Services Unit LEDs
- ASU II Card LEDs
- IP Device LEDs
- Peripheral Cabinet LEDs
- SX-200 Bay LEDs
- Digital Services Unit LEDs
- In-Line Power Unit LEDs
- Appendix E FRU Part Numbers
- Appendix F System Capacity and Parameters
- Appendix G Older Hardware and Software
- Procedures for Older Controllers
- Programming the Controller DHCP Server Settings (prior to Rel 7.0)
- To use an alternative DHCP server (prior to Rel 7.0)
- Configuring a Windows 2000 DHCP Server (prior to Release 7.0)
- Program DHCP for VLAN (prior to Rel 7.0):
- Connect a Windows 95/98 PC to the NSU via Dial-Up
- Physically Connecting the PC to an NSU
- Creating a Dial-Up Network Connection on Windows 95/98
- Migrate SX-2000 PBX Hardware
- Collecting System Logs Manually
- Collecting System Lockup Logs Manually
- Peripheral Cabinet
- Digital Service Unit (DSU)
- Index
- Procedures for Older Controllers
vii
Table of Contents
Dual T1/E1 Framer .....................................................................................................250
Quad BRI Framer .......................................................................................................250
Analog Board (CX/CXi, CX II/CXi II, and MXe Controllers) ........................................251
Line Cards (AX Controller) ..........................................................................................253
Controller Alarm Port Pinouts .....................................................................................253
Controller Remote Alarm Behavior .............................................................................253
Network Services Units .....................................................................................................254
Universal/R2 NSU .......................................................................................................254
BRI NSU .....................................................................................................................258
Analog Services Unit .........................................................................................................260
5485 IP Paging Unit ..........................................................................................................266
SX-200 Bay .......................................................................................................................267
Appendix B : Installation Planner
Reserved IP Addresses ..............................................................................................271
MXe Server/MXe/AX/CXi/CXi II Requirements for IP Networking ..............................272
Controller Configuration Settings (RTC) .....................................................................275
DHCP Configuration Settings .....................................................................................276
Programming E2T via Debug Cable or Secure Telnet ...............................................282
Configuring External DHCP Settings for E2T .............................................................283
Configuring a Windows 2000 or Windows 2003 DHCP Server (Rel 7.0 and later) ....284
System Administration Tool Settings ..........................................................................286
IP Phone Settings .......................................................................................................286
Telephone Programming Guide ..................................................................................286
Increasing DSP Resources .........................................................................................287
Appendix C : Typical Network Configurations
Network Configuration Examples ......................................................................................301
DHCP Server Settings ................................................................................................301
Configuration 1: One DHCP Server per VLAN ...........................................................302
Configuration 2: One DHCP Server for Two VLANs ...................................................304
Configuration 3: Router on a Stick ..............................................................................305
LLDP-MED and IP Phone Network Policy ..................................................................305
Cisco Discovery Protocol (CDP) .......................................................................................306
CXi/CXi II/MXe/MXe Server Configuration ........................................................................307
Firewall/Port Forwarding .............................................................................................307
PPTP Remote Access ................................................................................................307
WAN Settings (Internet Gateway) ...............................................................................307
Configuration A: CXi/CXi II/Typical Voice-Only Network ............................................308
Configuration B: MXe Typical Voice-Only Network ....................................................309
Configuration C: CXi/CXi II Typical Voice and Data Network .....................................310
Configuration D: MXe Typical Voice and Data Network .............................................311
AX Configuration Procedures ............................................................................................312
AX Typical Voice-Only Network ..................................................................................312
AX Typical Voice and Data Network ...........................................................................313
CXi, CXi II, MXe and AX-Specific Guidelines ....................................................................314
CXi, CXi II, MXe and AX VLAN Behavior ...................................................................314