Troubleshooting guide

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Installation and Programming
Log into the Programming Tools
Embedded System Management Tools
To log into one of the ESM tools:
1. Launch a browser and go to the URL of the 3300 Controller -
https://<hostname>/main.htm
- <hostname> is the name or IP address assigned to the Controller
if no DNS is available. Refer to See “Establish Communication with
Controller” on page 25.
- When connecting to an MXe Server, you must use the System IP
address (default 192.168.1.5) rather than the RTC IP address.
2. The first time you connect, you must install the Mitel Root CA security
certificate (see “Secure Sockets Layer (SSL) and Security Certificate”
on page 118).
3. To log into the 3300 ICP ESM:
- Type the default Login ID (“system”) and Password (“password”).
- Select Remember Login ID if you want to save the Login ID on
your computer.
- Click Log In.
4. Click the desired Tool (Desktop, Group Administration, or System
Administration).
5. You will be prompted to install some XML Components when you log
into the System Administration Tool for the first time. At the following
prompt, “Do you wish to install or upgrade the required XML
components?”, click “Install Now”. The install takes less than 30
seconds and you do not need to restart your computer.
Tip: To prevent unauthorized use, change the Login ID and password the
first time you log in.
Tip: Your PC must have the same subnet address as the RTC IP (for
example, 192.168.1.x) to launch the System Administration Tool. For the
MXe Server, the PC must use the System IP address.
Tip: The system will allow up to five concurrent System Administration Tool
or Group Administration Tool sessions (or any combination of the two)
provided that the initial login browser is closed plus ten concurrent Desktop
Tool sessions.