Troubleshooting guide
Table Of Contents
- Chapter 1 Getting Started
- Chapter 2 Initial Setup
- Connect PC to Controller
- Establish Communication with Controller
- Enable Licenses and Options
- MCD Software Installer Tool Requirements for AMC
- 3300 ICP System Requirements for AMC
- Automatic Sync with AMC via MCD Software Installer Tool (Rel 6.0 or later)
- Automatic Sync via System Administration Tool
- Manual License and Options Entry via MCD Software Installer Tool
- Manual License and Options Entry via System Administration Tool
- Install the Online Help (Optional)
- Verify the Operation of the Controller
- Chapter 3 Installation and Programming
- Install Hardware
- Determine Controller Module Configuration
- Identify Controller Component Options
- Remove Controller Cover
- Install Controller Modules
- Install Controller Stratum 3 Clock Module
- Install Controller Hardware
- Rack Mount the Controller
- Wall Mount the CX/CXi and CX II/CXi II Controller
- Install Service Units and Cabinets
- Installing SX-200 Bays
- Install Telephones
- Install and Configure Music on Hold
- Program 5485 IP Paging Unit
- Register IP Devices from the Telephone
- Program System
- Install Hardware
- Chapter 4 Software Installation
- About Installing and Upgrading Software
- Install System Software Manually
- The MCD Software Installer Tool
- Upgrade System Software
- System Software Installation Details
- Installing MSL Software on APC (CX/CXi) or APC-CX(i) II (CX II/CXi II)
- Installing MSL Software on an MXe Server
- Installing System Software on the FTP Server
- Upgrade to MCD 5.0 and Group Licensing
- Upgrade the 3300 ICP Software on the MXe Server
- Upgrading/Installing with Maximum Elements Change
- Upgrade to Rel 6.0 or later with Flexed Dimensions
- Apply a Software Patch
- Distributing New Firmware to IP Phones
- Load IP Phone Software Remotely
- Downgrading to a Previous Software Release
- Chapter 5 Maintenance
- Check System
- View Logs
- Detect Device Moves for E911
- Analyze IP Phone Issues
- Power Down the Controller
- Perform a System Reset
- Back Up a Database
- Restore a Database
- Migrate SX-2000 Database Across Platforms
- Converting a PRI Database on a Universal NSU
- Export Configuration Data
- Import Configuration Data
- Restoring Default Addresses on MXe Server
- Assign Static IP Addresses to IP Phones
- Providing Power Over Ethernet to Devices (CXi/CXi II)
- Recover MXe Server
- Chapter 6 Install and Replace Units
- Component Replacement Notes
- Add or Replace Controller FRUs
- Controller Modules
- Stratum 3 Clock Module
- System i-Button/System ID Module
- Analog Main Board
- Analog Option Board
- Application Processor Card
- E2T or RTC Processor
- Hard Drives
- Fan Complex
- Power Supply Unit
- Redundant Power Supply
- RAID Controllers
- Line Cards
- Controller Card (AX)
- Flash Cards (AX)
- Memory Module (CX, CXi, AX)
- Install Cabinet FRUs
- Appendix A Hardware Reference
- Appendix B Installation Planner
- Reserved IP Addresses
- MXe Server/MXe/AX/CXi/CXi II Requirements for IP Networking
- Controller Configuration Settings (RTC)
- DHCP Configuration Settings
- Programming E2T via Debug Cable or Secure Telnet
- Configuring External DHCP Settings for E2T
- Configuring a Windows 2000 or Windows 2003 DHCP Server (Rel 7.0 and later)
- System Administration Tool Settings
- IP Phone Settings
- Telephone Programming Guide
- Increasing DSP Resources
- Appendix C Typical Network Configurations
- Network Configuration Examples
- Cisco Discovery Protocol (CDP)
- CXi/CXi II/MXe/MXe Server Configuration
- AX Configuration Procedures
- CXi, CXi II, MXe and AX-Specific Guidelines
- Windows 2000 FTP Server
- Appendix D Status LEDs
- Controller LEDs
- Network Services Unit LEDs
- Analog Services Unit LEDs
- ASU II Card LEDs
- IP Device LEDs
- Peripheral Cabinet LEDs
- SX-200 Bay LEDs
- Digital Services Unit LEDs
- In-Line Power Unit LEDs
- Appendix E FRU Part Numbers
- Appendix F System Capacity and Parameters
- Appendix G Older Hardware and Software
- Procedures for Older Controllers
- Programming the Controller DHCP Server Settings (prior to Rel 7.0)
- To use an alternative DHCP server (prior to Rel 7.0)
- Configuring a Windows 2000 DHCP Server (prior to Release 7.0)
- Program DHCP for VLAN (prior to Rel 7.0):
- Connect a Windows 95/98 PC to the NSU via Dial-Up
- Physically Connecting the PC to an NSU
- Creating a Dial-Up Network Connection on Windows 95/98
- Migrate SX-2000 PBX Hardware
- Collecting System Logs Manually
- Collecting System Lockup Logs Manually
- Peripheral Cabinet
- Digital Service Unit (DSU)
- Index
- Procedures for Older Controllers
76
3300 ICP Technician’s Handbook
Program the Controller DHCP Server (MXe, CX/CXi,
CX II/CXi II)
For additional information on programming DHCP settings for the
3300 ICP, refer to the System Administration Tool Online Help.
To use an external DHCP Server, do not enable the internal DHCP server
and refer to “Configuring External DHCP Settings for E2T” on page 283 for
instructions.
Note: DHCP options 128-133 used to configure Mitel IP endpoints have been
reclassified as public options by the Internet Engineering Task Force (see
RFC 2133 and RFC 3925). To comply with the change, Mitel recommends
using either option 43 or 125, depending on the server's ability to support
them and on administrator preference. (The embedded server supports both
options with 125 as the factory-programmed default.) The old options can still
be used to provide backward compatibility with IP sets that have yet to be
upgraded with firmware that supports the new options. After the upgrade, the
old options may be removed to prevent future conflicts with standard use or
other vendors' use of these options.
Note: Ensure that all LLDP-compliant telephones are upgraded to firmware
version 2.0.0.18 or later before you use LLDP on your network for VLAN
Discovery.
Note: LLDP-MED non-compliant telephones cannot use LLDP for VLAN
discovery. They must use DHCP VLAN discovery. Non-compliant sets are:
5001, 5005, 5010, 5020 IP Phones, 5140 IP Appliance, 5201, 5205, 5207,
5215 (single mode), 5220 (single mode), 5230 IP Phones, 5240 IP Appliance,
5485 IP Pager, and 5550 IP Console keypad.
Note: IP sets require a firmware upgrade to support the new DHCP options
introduced in Release 7.0; otherwise, the sets will fail to boot. Such failures
can occur, for example, in a resilient cluster of mixed software releases or
when sets with old firmware are added to a controller after it was upgraded
to Release 7.0. For the sets to boot, DHCP options 128-133 must be present
in the DHCP server. After the sets have booted, options 128-133 may be
removed to avoid future conflicts with standard use or other vendors’ use of
these options.
Tip:You may need to change the IP address of your PC to match your
customer’s network.