jfqbi= = `çããìåáÅ~íáçåë=mä~íÑçêãë= RPNO=fm=~åÇ=RPOQ=fm=mÜçåÉë== rëÉê=dìáÇÉ= -i-
5312/5324 IP Phones User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. TRADEMARKS Mitel and Speak@Ease are trademarks of Mitel Networks Corporation.
5312/5324 IP Phones User Guide ABOUT YOUR PHONE ............................................................................................. 1 Ring/Message Indicators ..................................................................................................... 4 Selecting Menu Options....................................................................................................... 4 Using Your IP Phone with Mitel Unified Communicator Express.........................................
5312/5324 IP Phones User Guide Speed Call – Personal ....................................................................................................... 14 Handsfree Operation ......................................................................................................... 14 Group Listen ...................................................................................................................... 15 Hold ..................................................................................
312/5324 IP Phones User Guide Direct Paging - Handsfree Answerback Enabled............................................................... 26 Direct Paging - Handsfree Answerback Disabled.............................................................. 27 Direct Voice Call ................................................................................................................ 28 Timed Reminder (5324 IP Phone only) .............................................................................
5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY)...................................................................................................................... 45 FEATURE ACCESS CODES ..................................................................................
5312/5324 IP Phones User Guide ABOUT YOUR PHONE The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing/message indicator.
5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone -2-
5312/5324 IP Phones User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you access the Application key, prompts and feature information appear on the display screen. For information on selecting menu options, see "Selecting Menu Options" elsewhere in this guide.
5312/5324 IP Phones User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call Selecting Menu Options Because the 5324 IP Phone offers softkeys, feature availability and menu options for the 5312 and 5324 IP Phones may differ. To select menu items on the display: 1.
5312/5324 IP Phones User Guide For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again after you hang up.
5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. Press (APPLICATIONS). 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the Yes softkey twice. 4. Press (UP) or 5. Press (APPLICATIONS). (DOWN).
5312/5324 IP Phones User Guide Feature Keys You can use (APPLICATIONS) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser–based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. Note: You can only program Speed Call keys using the the 5312 IP Phone. See Speed Call Keys for details.
5312/5324 IP Phones User Guide 4. Press * or the Change softkey. 5. Press # or the No softkey until the desired language appears. 6. Press * or the Yes softkey.
5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS Make a Call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3. Do one of the following: Dial the number Press a Speed Call key Press (REDIAL). Answer a Call Do one of the following: Lift the handset. Press Press the flashing Line appearance key and lift the handset. Press the flashing Line appearance. (SPEAKER).
5312/5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. 3. The set indicates IP FAIL: ANALOG CALL 4. Dial your Local Emergency Number. To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3.
5312/5324 IP Phones User Guide To answer a call when you hear ringback: Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To end a call, do one of the following: On a 5324 IP Phone only, press the Hang up softkey. Press Wait for the caller to hang up. (CANCEL). Phonebook To use Phonebook: Note: You can enter the first or last name, or both. 1. Press (APPLICATIONS). 2. Press the Yes softkey when "Phonebook?" appears.
5312/5324 IP Phones User Guide 6. Do one of the following: To make the call, press the Call softkey. To edit the entry, press the Retry softkey. To exit, press (APPLICATIONS). Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL). Redial – Saved Number To save the last number that you manually dialed: Lift the handset, and then dial the appropriate feature access code.
5312/5324 IP Phones User Guide 7. Do one of the following: To enter a new number, dial the number (press create a one–second pause during dialing; press lengthen the pause.) (TRANS/CONF). (See "Trunk Flash" for more To enter a trunk flash, press information about the use of this feature.) (HOLD) between digits to (HOLD) more than once to 8. On a 5312 IP Phone only, press the personal key again. 9.
5312/5324 IP Phones User Guide To use Handsfree operation to answer calls: 1. Press the flashing line key. 2. Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To hang up while using Handsfree operation: Press (SPEAKER). To turn Mute on during Handsfree operation: Press (MUTE).The Mute key light turns ON. To turn Mute off and return to conversation: Press (MUTE).The Mute key light turns OFF. To disable Handsfree operation: Lift the handset.
5312/5324 IP Phones User Guide Hold To place a call on Hold: Press (HOLD). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: Press the flashing line key. Dial the appropriate feature access code and the number of the station that placed the call on Hold. Mute Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call.
5312/5324 IP Phones User Guide To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key. Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference: 1. Press (TRANS/CONF). 2. Dial the number of the next party. 3. Wait for an answer. 4. Press (TRANS/CONF). To leave a Conference: Hang up or press (CANCEL).
5312/5324 IP Phones User Guide To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties: Press the Swap/Trade feature key or the Trade softkey. Call Forward Call Forward lets you redirect incoming calls to an alternate number.
5312/5324 IP Phones User Guide To turn Call Forward on and off (once it has been programmed): 1. Press (APPLICATIONS). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey . 4. Press # or the Next softkey until the type of Call Forward appears. . 5. Do one of the following: On a 5312 IP Phone, press * (Change) and then press # (TurnOff/TurnOn) On a 5324 IP Phone, press the Review softkey. Press the Change softkey.
5312/5324 IP Phones User Guide 3. Press * or the Yes softkey. 4. Press * or the Review softkey. 5. Press * or the Change softkey. 6. Press # or the TurnOff softkey. 7. Press (APPLICATIONS). Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial appropriate feature access code. 3. Hang up.
5312/5324 IP Phones User Guide To turn Messaging - Advisory on: 1. Press (APPLICATIONS). 2. If necessary, press the # or the No softkey until "Advisory Msgs?" appears. 3. Press * or the Yes softkey when "Advisory Msgs?" appears. 4. Press # or the Next softkey until the desired message appears. 5. Press * or the TurnOn softkey. To turn Messaging - Advisory off: 1. Press (APPLICATIONS). 2. If necessary, press the # or the No softkey until "Advisory Msgs?" appears. . 3.
5312/5324 IP Phones User Guide On a 5324 IP Phone only, you can set, change, or clear a password (up to 7 digits, not including 0): 1. Press (APPLICATIONS). 2. Press the No softkey until "Set Password?" appears. 3. Press the Yes softkey. 4. Do one of the following: To enter a new password, enter your password. To change or clear your password, enter your current password. 5. Press the Enter softkey. 6.
5312/5324 IP Phones User Guide USING OTHER FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5312 IP Phone: 1. Press (TRANS/CONF). 2. Dial appropriate feature access code. 3. Dial the Account Code digits. 4. Press #. 5. Press (CANCEL). To enter an Account Code during a call on a 5324 IP Phone: 1. Press (APPLICATIONS). 2. Press the Yes softkey. 3. Dial the Account Code digits. 4.
5312/5324 IP Phones User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1. Do one of the following: Press the Call Park feature key (must be programmed) (TRANS/CONF), and then dial *7#.
5312/5324 IP Phones User Guide To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Campon To Campon to a busy station: Press the Wait feature key or the Wait softkey. To retrieve a call when you hear Campon tone: Press the Trade feature key or the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: Press the Do Not Disturb feature key.
5312/5324 IP Phones User Guide Paging To use Paging: 1. Lift handset. 2. Press the Pager feature key. 3. Dial the Paging zone number (if required). 4. Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.
5312/5324 IP Phones User Guide To turn Handsfree Answerback off: Press the flashing To respond to a Direct Page when Handsfree Answerback is OFF, see "Direct Page – Handsfree Answerback Disabled" elsewhere in this guide. (MUTE) key once. The MUTE key light turns OFF. Note: By default, Handsfree Answerback is turned OFF at your phone. If the key is OFF when your set is idle, Handsfree Answerback is OFF.
5312/5324 IP Phones User Guide To answer Direct Page calls when Handsfree Answerback is disabled: Phone state before Page arrives: Phone is idle and MUTE is OFF. To answer the Direct Page (indicated by single burst of tone): 1. Check that MUTE is ON solid. 2. Lift the handset OR press MUTE key to answer in Handsfree mode. (The light turns OFF.) 3. Begin speaking. You are on a handset call or headset call, and MUTE is OFF 1. Check that MUTE is flashing. 2. Press MUTE.
5312/5324 IP Phones User Guide Timed Reminder (5324 IP Phone only) To program a Reminder: 1. Press (APPLICATIONS). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press (APPLICATIONS). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. 4.
5312/5324 IP Phones User Guide To turn mute off and return to the conversation: Press the (MUTE) key. The light turns OFF. Headset Operation To enable or disable Headset Operation: Press the Headset feature key. To answer a call: Press flashing Line Appearance key. To mute the headset microphone: Press and hold the headset's feature control switch. To hang up: Press (CANCEL) To disable Headset Operation: Press the Headset feature key.
5312/5324 IP Phones User Guide Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer. To make a Group Page: 1. Lift the handset. 2.
5312/5324 IP Phones User Guide Feature access codes, and Account codes Note: Softkeys will be displayed but disabled, except the hot desking softkeys will remain enabled. The Phone Lock, Hot Desk login, and Emergency Notification feature access keys will still be available. Menu will provide Emergency Notification, if it is pending.
5312/5324 IP Phones User Guide 6. At the prompt "Enter new PIN", enter your new PIN. Use left arrow key to correct mistakes. The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length. 7. Press Enter. 8. At the prompt to verify the PIN, re-enter your new PIN again. The set confirms successful or failed completion. 9. Press (APPLICATIONS) to end the Menu session.
5312/5324 IP Phones User Guide To stop and save a recording, press the Save softkey. Putting the call on hold saves the recording; taking the call off hold starts a new recording. Depending on system programming, hanging up, or pressing (TRANS/CONF) or a DSS key, may also save the recording. To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording.
5312/5324 IP Phones User Guide To log out of Hot Desking 5324 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the system will automatically deactivate your profile on the first phone.
5312/5324 IP Phones User Guide To display the call history and view call detail: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets (), the number of new missed calls is indicated with a *. 2. To browse through the list of missed calls, press * or the Yes softkey, followed by the (UP) and (DOWN) keys to scroll through the list. 3.
5312/5324 IP Phones User Guide To switch your 5312 IP Phone to Night Answer or back to Day service: 1. Lift the handset. 2. Press the Night Answer feature key. (See "Feature Key" for instructions on programming a feature key.) 3. Do one of the following: Press 0 for Day Service. Press 1 for Night1. Press 2 for Night2. 4. Hang up. The Night Answer feature key light flashes slowly for Night1, and rapidly for Night2. The Night Answer feature key light is off for when your phone is in Day service.
5312/5324 IP Phones User Guide Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group. If you are in a Personal Ring group (see Handoff – Personal Ring Groups), Group Presence lets you choose which device in the group you want to use to receive calls by making it 'Present' and the others 'Absent.
5312/5324 IP Phones User Guide To change the presence status of another Personal Ring Group member using a feature key: Press the Personal Ring Group Presence feature key. The LED associated with the key is steady lit when the member is present and off when absent. Handoff - Personal Ring Groups Personal Ring Groups (PRGs) associate two or more of your devices, such as your office phone and cell phone, with a single user Directory Number (DN). PRGs are set up by the system administrator.
5312/5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode.
5312/5324 IP Phones User Guide Adjust the Conference Unit Volume Press Volume Up or Volume Down key on the mouse. Place the Conference Unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode. Presentation Mode minimizes extraneous noise. To place the conference unit in Presentation mode Press Presentation Mode key on the mouse.
5312/5324 IP Phones User Guide USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module line) connected to your phone, and operates in either of the following two modes (as determined by your System Administrator): Line Interface Module mode: your phone allows you to use the Line Interface Module line at any time.
5312/5324 IP Phones User Guide Answer a Waiting Call on the Line Interface Module Line If you have subscribed to an analog call waiting service, you may use the hookswitch or press (CANCEL) to answer a waiting Line Interface Module call. When you are on a Line Interface Module call and a waiting Line Interface Module call arrives, you will hear a beep. Note: This feature may not be supported in all regions.
5312/5324 IP Phones User Guide Answer a Call To answer a call using the Line Interface Module line during an IP connection failure: Lift the handset. IP FAIL: ANALOG CALL appears on the display, and the call is answered. Emergency Calls WARNING FOR EMERGENCY NUMBER DIALING: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. Emergency Number dialing should only be performed by picking up the handset and selecting the Line Interface Module key.
5312/5324 IP Phones User Guide USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY) IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones. An IP PKM Interface Module installs in the back of the 5324 IP Phone to allow the 12 or 48-button IP PKM to connect to the IP phone without using an additional LAN port. PKM keys can be programmed as feature keys, speed call keys, Direct Station Select keys, or line appearance keys.
5312/5324 IP Phones User Guide FEATURE ACCESS CODES FEATURE ACCESS CODES Account Code *43 Attendant Call Hold - Remote Retrieve *23 Call Forwarding - Busy (Ext. & Int. Source) **70 Call Forwarding - Busy (Ext. Source) 62 Call Forwarding - Busy (Int. Source) 63 Call Forwarding - End Chaining 64 Call Forwarding - Follow Me *8 Call Forwarding - Follow Me - Third Party **7 Call Forwarding - I Am Here **8 Call Forwarding - No Answer (Ext. & Int. Source) **71 Call Forwarding - No Answer (Ext.
12/5324 IP Phones User Guide FEATURE ACCESS CODES Conference Call *4 Conference Call Split *41 Default Voice mail Passcode 999 Direct Page *37 Direct Voice Call - Initiate *93 Do Not Disturb *5 Do Not Disturb - Cancel #5 Do Not Disturb - Cancel Remote ##5 Do Not Disturb - Remote **5 Flexible Answer Point 57 Flexible Answer Point Cancel All *59 Group Presence - Join Group *60 Group Presence - Leave Group *61 Group Presence - Join Group Third Party *62 Group Presence - Leave Gro
5312/5324 IP Phones User Guide FEATURE ACCESS CODES Trunk Answer From Any Station (TAFAS) *9 Trunk Double Flash *56 Trunk Single Flash *57 - 48 -
