Manual
Appendix E: Troubleshootin
Problem Possible Solution
The TV remote control does not work.
• Checkthat the batteries are installed correctly
• Check that the selected switch is set to "TV".
• Be no further than 20 feet from the TV when using the
remote control
The TV takes several seconds to respond to • Press ENTER after a channel number to avoid delays.
channel commands • Use the three digit number, i e 002 for channel 2
You cannot access a channel. • Use number keys instead of CHANNEL up/down
• Be sure the channel you want to view is in memory.
• Checkthat the TV is turned to the correct input source for
that channel, by pressing the INPUT button
• Make sure the V-Chip lock is off (page 34).
On-screen displays appear each time you change a function • This is part of normal TV operation.
You cannot program the TV to turn on automatically. • The TV may be locked
• The clock may not be set
There is no sound even when the volume is turned up • Check to see ifthe MUTE button is on.
• The TV's "Listen to:" setting may be set to SAP.
• Check that "TV Speakers_setting is ON
You have forgotten your lock passcode. • See AppendixA, Bypassing the V-Chip Lock, page 59
PIP does not display a picture. • Make sure the V-Chip lock is off (page 36)
• Not all inputs can be displayed as a PIP (page 14).
The sound does not match the screen picture • The TV's "Listen to:" setting may be set to SAP.
• If using stereo or A/V reveiver speakers, check input selec-
tion on the stereo or A/V receiver.
• If using stereo or A/V receiver, check that AUDIO is from
MONITOR OUTPUT on TV's back panel.
There is a large black or gray rectangle on the screen • The TV closed captioning has been set to "text" mode, but
there is no text information being broadcast Turn Off in the
CAPTIONS menu (page 34)
You cannot see a picture when you play a VCR tape • If you connected your VCR with A/V cables, use the INPUT
button to select the Input source (INPUT-I, tNPUT-2, or
INPUT-3) that the VCR is connected to.
• Check your VCRs owner's guide for further troubleshooting.
V-Chip Lock is not working • Make sure that V-Chip is On (page 36)
• If V-Chip Hours/Lock by Time is currently set to dissable the
V-Chip lock, the V-Chip will not block programing