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IG7600 Administration Manual

3.9 Call Operator (Call Attendant)

IG7600 supports one Primary operator and one Secondary operator. Any extension can

be designated as the operator through system configuration.

One primary operator may be assigned in the system. When assigned as operator, this

extension supports general system functions.

While the internal extension dials Operator Directory Number ("0" at default), or the

outside party dials the Operator Directory Number when Auto Attendant plays the

welcome message, these calls will be stored into Operator Queue. The Operator is

First-In-First-Out to service these calls. For the incoming trunk calls at the waiting time,

the calling party will be on Music-On-Hold state.

A secondary (alternate) operator position may be designated for common sharing of

incoming operator calls during peak traffic period. If operator doesn’t answer the operator

call in Operator Reroute Time, the call is forwarded to Secondary Operator. If Secondary

Operator doesn’t answer the call in Operator Reroute Time also, the call will be forwarded

to Operator’s mailbox.

3.10 Call Pickup – Group

Each extension belongs to a Pickup Group. Direct Call Pickup allows extension users to

answer a trunk call that is ringing at other extensions. If dialing “*”, allow you to easily

access trunk calls ringing in your group. If dialing All Pickup Group Directory number,

allow you to access any trunk calls ringing in the system. Calls ringing at extensions in

other pickup groups may also be answered using the Directory number assigned to that

Pickup Group.

3.11 Call Restriction

IG7600 provides sophisticated monitoring of digits dialed on PSTN/IP Trunks. If a digit or

range of digits dialed on a Trunk line is inconsistent with the dialing extension’s COS, the

call is denied. This calling COS criteria can be applied to local calls, long distance calls,

and specific numbers that are considered allowed in areas where other numbers may be

restricted.

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From/To

The intervals are made up of a From and To entry which establish a numeric range.

For example, an entry of “From 1700”, “To 1800” would include the following range

of numbers as the leading: 1700, 1701, 1702 …1799, 1800. Each From/To entry

can be from 1 to 13 digits long and may contain any digit 0-9, *, #, X/x (representing

any digit) and +. The “From” entry must be less than or equal to the “To” entry.

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Trunk Access

IG7600 checks the field only when a call matches the associated entry. If the field is

set to “Y”, the entry is valid when the trunk is accessed previously. If the field is set

to “N”, the trunk isn’t accessed previously. The trunk will be accessed through Call

Routing Table. If the option is set to “YN”, the entry is valid no matter the trunk is

accessed or not previously.

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COS

The entry in the Allowed Table is matched when the extension’s COS value is

smaller than or equal to the COS of this entry, while the entry in the Denied Table is

matched when the extension’s COS value is larger than or equal to the COS value