User guide

Page 61
MOCET IP3092/IP3092L Communicator User Guide
9. Troubleshooting
Symptom Remedy
Communicator does not work • Make sure that the power adaptor is
properly connected to the
Communicator and the wall outlet;
• Make sure the Ethernet cable is
properly connected between the
Communicator and the LAN or Internet
router;
• Reboot the Communicator and make
sure that the MWI LED goes out before
attaching your iPad
IP Commander does not have dial tone • Make sure the curly cord is properly
connected between the handset and
the Communicator;
• Make sure the power adaptor is
properly connected to the
Communicator and the wall outlet;
• Make sure the Communicator is
properly configured for Commander
mode in the Audio System Control
panel
LAN connection is lost • Make sure that the power adaptor is
properly connected to the
Communicator and the wall outlet;
• Make sure the Ethernet cable is
properly connected between the
Communicator and the LAN or Internet
router;
• Reboot the Communicator and make
sure that the MWI LED goes out before
attaching your iPad
Cannot make or receive calls on IP
Commander
• Make sure your SIP account is properly
configured and you are registered
successfully
Cannot hear the other party talking or
they cannot hear you talking but call
connects
• This is a NAT traversal issue; please
contact your administrator or service
provider
Cannot access the web interface of the
Communicator
• Make sure you are browsing to the right
IP address;
• Make sure that the communicator is
powered up properly