user manual

CiM-25/600L IP Enabled M&C Rev. 1
Operation CD/CIM25600L.IOM
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3.3.4 SUPPORT PAGE (COMMON)
IMPORTANT
In order to use the Support functions, the user must first assign SMTP a domain
name and IP address. Refer to section 3.3.5.8, SMTP Domain Name and IP
Address.
The Support page is accessible by ALL logged in users. This page allows the user to
automatically E-mail Comtech EF Data’s Customer Support center. The user MUST fill
in the Name, Company, E-mail Address, and Telephone information boxes. In
addition, the user must enter some description of the problem or question into the
Problem Report field. The CiM-25 will automatically retrieve and attach pertinent
information about the equipment (such as Equipment ID, Serial Number, Configuration,
and Status) to the E-mail message. This will allow Comtech EF Data Customer Support
personal to provide faster and more accurate responses to customer needs.