Motorola 3460 Fast’R User Guide
3460 Fast’R Notices 2000 Motorola, Inc. 20 Cabot Boulevard Mansfield, Massachusetts 02048 (508) 261-4000 All rights reserved Printed in U.S.A. Proprietary Material Information and software in this document are proprietary to Motorola, Inc. (or its Suppliers) and without the express prior permission of an officer of Motorola, Inc., may not be copied, reproduced, disclosed to others, published, or used, in whole or in part, for any purpose other than that for which it is being made available.
460 Fast’R About This Guide Motorola Customer Information Customer Response Card Chapter 1. Hardware Installation Introduction ........................................................................................... Installing a Stand-Alone Modem .......................................................... Safety and Operational Notices ....................................................... Installing an AccessWay Enclosure ......................................................
3460 Fast’R Chapter 3. Advanced Modem Setup (Continued) Non-Option Set Parameters .............................................................. Access Security Functions .................................................................... Password Verification on Connection .............................................. Configuration and Phone Number Access Restriction .................... Outbound Dial Restriction ............................................................... Quiet Answer ..............
3460 Fast’R Appendix C. Specifications In This Appendix .................................................................................. Physical Characteristics ........................................................................ Operating Modes.................................................................................... Environmental Limits .......................................................................... Electromagnetic Compatibility ................................................
3460 Fast’R About This Guide Introduction This guide describes Motorola 3460 Fast’R Modem hardware and software installation and operation. Audience This manual is intended for operators of the Motorola 3460 Fast’R and Fast’R Plus Modem and the Vanguard 3460 V.34 Daughtercard modem. Other Documentation For more modem information, refer to the 3460 Fast’R Modem Reference Guide (Part No. T0022), which you can download from the Motorola World-Wide Web site (www.mot.com/MIMS/ISG/mue/).
3460 Fast’R Vorsicht Ein Vorsichtshinweis macht Sie darauf aufmerksam, daß Nichtbefolgung zu Software-, Hardware- oder Datenschäden führen kann. ¡Precaución! La precaución le ofrece información, que de no cumplirse, puede derivar en posibles daños tanto para el software y el hardware, como para ambos. Warning Warns you against physical injury. Avertissement Un avertissement constitue le message le plus sérieux, indiquant que vous pouvez subir des blessures corporelles.
3460 Fast’R Trademarks The following are trademarks or registered trademarks of their respective companies or organizations. Mark Company/Organization AT Hayes Microcomputer Products, Inc. Windows Microsoft Corporation All other brand and product names are trademarks or registered trademarks of their respective owners.
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Chapter 1 Hardware Installation Introduction The Motorola 3460 Fast’R or 3460 Fast’R Plus modem provides reliable data communication to meet a wide variety of networking requirements.
3460 Fast’R • Automated software download and flash memory for easy upgrades • V.
3460 Fast’R Installing a Stand-Alone Modem In the shipping carton, locate the items shown in Figure 1-1. Ferrite Beads (2) (With Some Units) RJ11 Telco Cable This User’s Guide Power Transformer 3460 Fast'R Stand-Alone Modem (Some modem front panels differ from the one shown.) Figure 1-1. 3460 Fast’R Stand-Alone Modem Parts Installing a Stand-Alone Modem Step Action 1. Compare the modem package contents to Figure 1-1.
3460 Fast’R Installing a Stand-Alone Modem (continued) 1-4 Step Action 4. If ferrite beads are included with your modem, install them on both telephone cables: a) Snugly wrap the cable once completely around the bead (Figure 1-2). b) Set the cable into the bead cutouts. Ensure that 2.5 to 4 cm of the cable extend from the bead (on the end you insert into the modem connector). c) Snap the bead closed. You can reopen and close it to reset the cable. 5.
3460 Fast’R Cable 2 - 4 cm Cable Looped Once Around Bead To Modem Connector Figure 1-2.
3460 Fast’R Power Transformer (A) Modems that support two-wire leased- or dial-line connections LINE PHONE IN DTE OUT AC~ . I 10 NM Optional Fast’RVu Connectors. See Chapter 4. (B) Modems that support two- or fourwire leased-line/dial-line connections PHONE IN DTE Power Transformer OUT AC~ . I LINE LEASE NM 10 Connect to Fast’RVu in either of these ways: • With NC cables, shown in (A) • With data cables, using logical secondary channel Figure 1-3.
3460 Fast’R Safety and Operational Notices Power Transformer Warning The stand-alone modem is for use with an approved power transformer, available only from Motorola, Inc. Avertissement Le modem autonome doit être utilisé avec un transformateur de courant homologué, disponible uniquement auprès de Motorola, Inc. Warnung Das freistehende Modem ist mir einem zugelassenen, ausschließlich von der Motorola, Inc. erhältlichen Leistungstransformator zu verwenden.
3460 Fast’R Repair Warning Do not attempt to repair the modem or enclosure. They contain no electronic components that can be serviced or replaced by a user. Any attempt at user service of the modem or enclosure, or opening of the modem, voids the product warranty. Avertissement N’essayez pas de réparer le modem ou le boîtier. Ils ne contiennent aucun composant électronique pouvant être réparé ou remplacé par un usager.
3460 Fast’R Lightning Warning All Motorola devices should be used in environments designed for computers and electronic equipment. In areas susceptible to lightning, take precautions to prevent damage to electronic equipment. Contact your telephone company, or an electronic accessories vendor, for information on lightning protection equipment.
3460 Fast’R Installing an AccessWay Enclosure The AccessWay enclosure houses up to 16 Fast’R modem cards and a power module. Checking AccessWay Enclosure Shipment In the shipping carton, locate the items shown in Figure 1-4. Ferrite Beads, (With Some Units) Computer Cable for Fast’RVu (DB-25 to 8-Pin DIN) Software & Documentation on CD-ROM Rack-mount Kit AccessWay Enclosure for Card Modems If a part is missing, contact Motorola as described in the installation instructions.
3460 Fast’R Cooling for One or Two Enclosures When one or two enclosures are mounted in a rack or cabinet, one directly above the other, with no other equipment directly below, natural convection provides sufficient airflow through the enclosures. When one or two enclosures are rack-mounted with other equipment directly below that produces rising heat, a 9 cm space is required between the enclosure and the other equipment to exhaust hot air from below.
3460 Fast’R Fan and Deflector Requirements Forced-air cooling for up to four rack-mounted enclosures can be provided by fans and a deflector, mounted below the enclosures, to provide passive, bottom-entry rear exhaust and upward-forced, frontentry cooling air. Refer to Figure 1-6. The airflow requirement is 80 CFM (2266230 CCM). For example, three fans rated 117 CFM (202176 CCM) at a static pressure of 0 inches of water provide enough airflow, when cooling four enclosures.
3460 Fast’R Caution Failure to comply with these requirements may result in thermal/electrical stress that can affect reliability or cause serious damage to components. Avertissement Le non respect de ces normes pourra donner lieu des contraintes thermiques/lectriques susceptibles d’affecter la fiabilit des composants ou de les endommager srieusement. Vorsicht Nichtbefolgung dieser Vorkehrungen kann zu thermischer bzw.
3460 Fast’R Table 1-1. Power Cord and Plug Standards - Types Group 1 2 Plug Type Plug Standard Cord Standard1 9 Permanently connected EN60950 HD-21 (HAR) 10 China GB 2099 GB 5023 Cord size should be 0.75 mm or 18 AWG minimum. Cords listed as HAR should bear the marking Table 1-2.
3460 Fast’R Installing the Enclosure in an Equipment Rack Place the AccessWay enclosure in a 19-inch (48.3 cm) EIA/RETMA equipment rack or cabinet. Installing an AccessWay in an Equipment Rack Step Action 1. Slide the enclosure into the equipment rack. 2. Secure the enclosure brackets to the equipment rack, using the hardware provided in the rack-mount kit. 3. Ensure that the enclosure is ventilated and cooled according the guidelines in this chapter.
3460 Fast’R Warnung Motorola-Geräte sind grundsätzlich in für Rechner und elektronische Anlagen vorgesehenen Umgebungen zu verwenden. In unwettergefährdeten Bereichen ist jegliche Elektronik gegen Blitzeinwirkung zu schützen. Näheres über entsprechende Schutzeinrichtungen erfahren Sie von Ihrer Telefongesellschaft oder einem Elektrohändler.
3460 Fast’R Cabling an AccessWay Enclosure (continued) Step Action 3. If you plan to configure modems by issuing commands: • Directly to each modem: connect a shielded cable from a computer’s serial port to a modem DTE connector. (After configuring a modem, move the connector to another modem.
3460 Fast’R Upper (A) Telephone Connectors, Slots 1-16 Modem Required in This Slot for Management by NMS or Fast’RVu IN OUT Computer Connectors Power Cord Lower (B) Telephone Connectors, Slots 1-16 Rear View, AccessWay Enclosure (Shown With Dual-Modem Cards, Individual RJ-11 Connectors, and AC Power) Figure 1-8. Cabling an AccessWay Enclosure Cabling One or More Enclosures to a Computer You can connect up to four enclosures together and use Fast’RVu to manage all the modems.
3460 Fast’R Computer Off On 1 IN OUT 2 First Enclosure (Locations 1-32) Off On 1 IN OUT 2 Second Enclosure (Locations 33-64) Off On 1 IN OUT 2 Third Enclosure (Locations 65-96) Off On 1 IN OUT 2 Fourth Enclosure (Locations 97-128) Figure 1-9.
60 Fast’R Modem Addresses in Multiple-Enclosure Configurations When you cable enclosures together, their modem slots are assigned the following addresses. Slot numbers and modem locations are marked on the enclosure rear panel. Set each enclosure to a different address. Table 1-3. Modem Addresses in AccessWay Enclosure The Enclosure With This DIP Setting (Fig. 1-9)... Has These ModemAddresses...
3460 Fast’R Installing/Removing Modem Cards Installing a Modem Card You can install 3460 Fast’R cards in an AccessWay while it is operating. Modem A Modem B Two-Wire Leased- or Dial-Line Dual-Modem Card Four-Wire Leased-Line/Two- or FourWire Dial-Line Modem Card Figure 1-10. 3460 Fast’R Modem Cards Installing a Modem Card in an AccessWay Step Action 1. Loosen the enclosure front door screws. Open the door. 2. Flip the modem card’s ejector tabs (Figure 1-11) apart.
3460 Fast’R Installing a Modem Card in an AccessWay (continued) Step Action 4. If your AccessWay has: • Individual telephone cable connectors, connect cables from the telephone service outlets to each modem connector. The upper connector serves: — Two- and four-wire leased line modems, on four-wire leased line cards — Modem A, on dual-modem cards The lower connector serves: — Dial-line connections, on four-wire leased line cards — Modem B, on dual-modem cards.
3460 Fast’R Slot 9 Card-Ejector Tabs Front of Enclosure Hold a card by its front rail and tabs. Slide it along the card guide rails. Figure 1-11. Installing a Modem Card in an AccessWay Removing a Modem Card You can remove modem cards from an AccessWay while it is operating. Removing a Modem Card from an AccessWay Step Action 1. Press the card ejector tabs apart (Figure 1-11). 2. Hold the card by its edges. Slide it out along the guide rails.
3460 Fast’R Power Modules This section provides basic information about AC and DC power modules for the AccessWay enclosure. Warning To avoid the possibility of electrical shock, remove the power cord before servicing the power module. Avertissement Pour éviter tout risque d’électrocution, débrancher le cordon électrique avant de réparer le module d’alimentation. Warnung Um möglichen elektrischen Schlag zu vermeiden, ist vor Wartungsarbeiten am Netzmodul das Stromkabel abzustecken.
3460 Fast’R DC Power Module The AccessWay -48 VDC-powered enclosure provides: • Optional independent dual DC power module operation • Optional independent dual DC power source connections • Relay contacts for connection to an alarm monitoring device Connecting to DC Power Supply You may connect the AccessWay to a single DC power source, or to two separate sources (to enable the AccessWay to continue operating if one power source fails). Connecting the AccessWay to DC Power Supply Step Action 1.
3460 Fast’R Connecting the AccessWay to DC Power Supply (continued) Step Action 6. Optionally, connect a remote alarm monitoring device to the AccessWay, to alert you to a fault in the DC output voltage. a) Determine whether you want the alarm relay contacts open or closed when AccessWay output voltages are within normal operating range. The default setting is Normal Open.
3460 Fast’R Power Module Enclosure Open Normal Closed Captive Screws Figure 1-12.
3460 Fast’R Terminal Block 2.5-4 cm Cable Clamp Tie Wrap Figure 1-13. AccessWay Terminal Block and Cable Support Tip for Power Module Setup When equipping an AccessWay that has two power modules for remote alarm monitoring, you may attach the power modules to separate alarm monitor devices.
3460 Fast’R Installing a Second DC Power Module You can install a second DC power module, while the AccessWay is operating, as follows. Installing a Second DC Power Module Step Action 1. Warning The AccessWay enclosure power module should be installed and removed only by a trained service person. Avertissement Le module d’alimentation électrique de l’enceinte AccessWay doit être installé et retiré par un réparateur expérimenté.
3460 Fast’R Slot 9 Power Module Location (Two Slots) Right Power Module Slot Left Power Module Slot Front of Enclosure Figure 1-14.
3460 Fast’R Installing a Modem Daughtercard, Vanguard Enclosure The Vanguard 3460 V.34 Daughtercard card operates in Vanguard enclosures. For instructions on installing and removing Vanguard Daughtercards, refer to the Vanguard Daughtercard Installation Guide (Part. No. T0020-02). IMPORTANT: When using a network-management application, such as Fast’RVu, with Vanguard 3460 V.34 Daughtercards, always assign the address Enclosure 1, Slot 9, Modem B to the daughtercard.
Chapter 2 Basic Modem Setup Introduction To operate the modem using mostly pre-configured options (an option set), follow the instructions here. To set advanced options, follow the instructions in the next chapter.
3460 Fast’R Asynchronous Operation Entering Commands to the Modem If you use a communications program to enter commands: the commands shown here are typical AT commands, but communicationsprogram command syntaxes vary, so use this procedure only as a guide. If your modem has the four-button/LCD user interface, you can use the menu-tree commands to enter information. Refer to Appendix D for details. Setting Up for Asynchronous (Dial) Operation Basic Setup for Async Dial-Up Operation Step 2-2 Stage 1.
3460 Fast’R Leased-Line Synchronous Operation Set up a modem for leased line operation with a synchronous protocol as follows. Using a special remote control program to operate a host computer or access a host network usually requires a synchronous protocol. Communications-program commands vary, so use this procedure only as a guide. Basic Setup for Sync Leased-Line Operation Step Stage 1. Run your communications program. Assign the modem to one of the computer’s serial communications (COM) ports. 2.
3460 Fast’R Fax Setup on Windows To use the modem’s fax functions, you must logically install the modem. This procedure assumes the modem is already functional for non-fax data, and that Release 4.0 software is installed in the modem. You can download Release 4.0 from the Motorola website. This procedure is for Windows. For Macintosh computers, set up the fax application for a generic Class 1 or Class 2.0 modem.
3460 Fast’R Installing a Modem on a Windows Computer Step Stage 5) Install and run a fax application. Enter your User Setup/Branding information to comply with country communications regulations (Appendix A). If the application requires it, specify that the 3460 Fast’R Modem is the active modem, and whether to use it as a Class 1 or Class 2.0 modem. (Most fax servers require Class 2.0.) Optionally: set other fax modem parameters. 6) Optionally, send a test fax.
Chapter 3 Advanced Modem Setup Vanguard Daughtercard Setup The Vanguard 3460 V.34 Daughtercard’s default option set uses an async protocol. However, the 3460 Daughtercard does not have a computer port, so it cannot be cabled directly to a personal computer. To configure the 3460 Daughtercard, connect a personal computer to the modem card network-management port, and use Fast’RVu to set options. Or, to configure for async applications only, set the modem’s Pass Through option.
3460 Fast’R Modem Configuration and Commands What is the Configuration? The modem configuration is the complete current set of parameter options, which tell the modem how to function. For example, the Modulation Mode parameter options specify which mode is used in data transmission—option 0 for V.34 Auto, and so on.
3460 Fast’R What Are Option Sets? Option sets are predefined configurations. The modem comes with two option sets. You can either: • Operate the modem with one of these option sets • Build on an option set with custom options Option sets do not include such site-specific parameters as telephone numbers, which you must enter and save.
3460 Fast’R Managing Option Sets The modem is pre-set with Option Set 1 as the active configuration. • For asynchronous application protocols, build on Option Set 1 with any custom or site-specific parameter options • For synchronous and leased-line application protocols, build on Option Set 2 with any custom or site-specific parameter options Select one of the following procedures to customize an option set. The AT commands you need are listed in Table 3-1 and Table 3-2.
3460 Fast’R Selecting and Customizing Option Set 2 Manage a leased-line synchronous modem configuration as follows. Configuring a Modem for Leased-Line Sync Operation Step Stage 1. Issue the ATZ2 command to load Option Set 2 (if it is not already active). 2. Press the Off-line Configuration (OLC) button for three seconds. The modem loads factory-default Option Set 1 to active memory and enters command mode. 3. Issue the ATZ2 command to permit changes to Option Set 2.
3460 Fast’R Option-Set Parameter Default Options This section lists the pre-configured option-set parameter options. Table 3-1.
3460 Fast’R Table 3-1. Option-Set Default Options (continued) Command Hold Dial Line Dial to Lease Threshold Pre-Configured Default Option Option Set 1 Option Set 2 (Asynchronous) (Synchronous) AT*HD0=Off AT*HD0=Off AT*LE0=Off AT*LE0=Off DTR Delay ATS25=5 ATS25=5 Flow Control AT*FL3=RTS/CTS AT*FL3=RTS/CTS1 Low Speed AT*LS0=Bell AT*LS0=Bell PSTN Signaling AT*MD1=On AT*MD1=On Modulation Mode AT*MM0=V.34 Auto AT*MM0=V.
3460 Fast’R Table 3-1. Option-Set Default Options (continued) Pre-Configured Default Option Option Set 1 Option Set 2 (Asynchronous) (Synchronous) Command AT*V11=Char1 Sync Idle V.25 Response AT*V11=Char1 AT*VR1=V.25bis1 AT*VR1=V.25bis1 Parameters and options shown shaded gray vary by country. For details, refer to Appendix B of the 3460 Fast’R Reference Guide. 1Parameter option does not affect normal operation. AT Commands for Modem Tasks Table 3-2.
3460 Fast’R Table 3-3. AT “Action” Commands (continued) Command & Option Description ATSn=x Change S-Register n to Value x* ATSn? Display S-Register Value (n=register) AT Attention Code ATA Manual Answer ATDx Dial Phone Number x ATDSn, Dial From Phone Book Number=n n is Phone Book entry AT*RDn, Redial Last Telephone Number n times. *The contents of the following S-registers are not automatically saved when power is removed: 0, 1, 2, 3, 4, 5, 41, 42.
3460 Fast’R Non-Option Set Parameters This section describes parameters that are independent of the option set selected. Determine whether the default options are correct for your site, and set parameters as needed. Table 3-5.
3460 Fast’R Table 3-5. Site-Specific Parameters (continued) Parameter Default Option Available Option ATX4=Modem waits for dial tone and detects busy signal. Uses only NO CARRIER, CONNECT, CONNECT , BUSY, and NO DIAL TONE result codes. Terminal Options Terminal Inactivity Disconnect Country-specific S30=n; n=0-255 sec. DCD Loss Disconnect Country-specific S10=n; n=1-255 sec.
3460 Fast’R Table 3-5. Site-Specific Parameters (continued) Parameter Phone Book Default Option [Blank] Available Option AT&Z=n; n=1-4. Storage for telephone strings, to 40 characters.
3460 Fast’R Table 3-5.
3460 Fast’R Access Security Functions Password Verification on Connection Password verification applies to incoming calls. With password verification, the answering modem must receive a password from the calling device, then validate it internally or send it to a Motorola network-management system (NMS) for validation, in order to complete the connection. If a password is invalid, the modem disconnects. Enabling Password Verification by a Local Modem Step Stage 1.
3460 Fast’R Enabling Callback Verification and Dial Restriction Step Stage 3. Store a callback telephone number in the device selected in the previous step, using the AT&Z (Enter Phone Number) command there. 4. If you selected the remote modem as the callback-number source, use the AT*ZR command to specify whether supplying the number is mandatory (AT*ZR1) or optional (AT*ZR0).
3460 Fast’R IMPORTANT: Know your password before enabling password functions. If you cannot remember the password, the only way to regain access to all modem actions is to re-initialize the modem memory (AT&F command). Once you re-initialize modem memory, you must re-enter Phonebook information and reconfigure option settings. Outbound Dial Restriction With outbound dial restriction, the modem disables one or both of the Re-Execute Last Command (AT/) and Redial Last Number (AT*RD) commands.
3460 Fast’R Configuring a Remote Modem (AT*RA) You can set remote-modem parameter options and view remote-modem status from a local 3460 Fast’R with the AT*RA command. With this function, you can: • Set up remote modems from a central network administration facility • Monitor remote operation • Troubleshoot remote-modem application problems Remote configuration with AT*RA uses the main data channel, temporarily halting data transmission.
3460 Fast’R Running a Remote Configuration Session (continued) Step 5. Stage Optionally, end the remote-configuration session without saving changes by entering AT*RQ. The remote modem responds: RC ABORTED Configuration changes made during the session do not take effect until the session is ended. 6.
3460 Fast’R Network Management (AT*NE) The 3460 Modem offers an in-band secondary channel for network management commands, so you can configure modems while data transmission continues. Secondary channel mode functions only between 3460 Fast’R modems with Release 2.0 or higher software. It is not compatible with other Motorola modem secondary channel modes or competitor modem secondary channel modes. The AT*NE command controls secondary channel operation. • Zero (0) enables the secondary channel.
3460 Fast’R Managing Remote Modems in an AccessWay Enclosure Managing remote modems in an AccessWay enclosure requires the following setup and operation. Managing Remote Modems Step Stage 1. Ensure that a modem card is installed in Slot 9, position B (Figure 1-11). It is known as the master, and it transfers networkmanagement commands to and from other modems in its enclosure through the enclosure backplane. Note: a master cannot transfer commands to and from modems in other local enclosures. 2.
3460 Fast’R AT*NP Parameter Options Option Description A local modem, connected through its network control-in (NC IN) *NP0 port to a local manager: • Passes only the NC commands that are addressed to a remote modem from its NC IN port to the in-band secondary channel • Passes only responses that are addressed from a remote modem to the local manager from the secondary channel to its NC OUT port.
3460 Fast’R Configuring Modems for Restoral You can configure the modem to automatically respond to deteriorating leased-line conditions by switching operation to a back-up dial line. For further details on the parameter options listed here, refer to the 3460 Fast’R Reference Guide (part no. T0022). If you normally operate the modem on a leased line, you can set the following options to enable it to switch operation to a backup dial line when conditions warrant.
3460 Fast’R Parameter Option Comment Dial to Lease Threshold AT*LE3=1 hour The originating modem uses the LE option to determine when to disconnect from a dial line and return to leased-line operation. Restoral Initiation/ Termination AT*RE4=FP/Auto The originating modem determines when to initiate restoral.
Chapter 4 Fast’RVu Introduction Fast’RVu is a Windows application that helps you: • View and set modem options without learning AT commands • Check device, circuit, and signal status without special tools • Copy configurations without leaving your keyboard • Execute line and modem tests without scopes and meters • Upgrade modem software Fast’RVu is especially useful for installations of multiple modems, but it is not required for modem setup and operation.
3460 Fast’R Getting Started With Fast’RVu Fast’RVu is provided on the 3460 Fast’R CD-ROM. Refer to the readme.txt file on the CD-ROM. When you run Fast’RVu, its main window opens (Figure 4-1). Tool bar Computer port selection dropdown menu Modem selection dropdown menu Language selection dropdown menu Figure 4-1. Fast’RVu Main Window Closing Multiple Fast’RVu Windows IMPORTANT: As you work in Fast’RVu, you may open multiple Fast’RVu windows.
3460 Fast’R Language Options You can set up Fast’RVu to display button text in any language. Adding a Display Language to Fast’RVu Step Action 1. Use a spreadsheet application or text editor to open the COUNTRY.TXT file in the fastrvu directory. 2. Make a backup copy of the COUNTRY.TXT file. 3. Obtain a translation for each term in the left column. Abbreviate terms, if necessary, so that they are ten characters or fewer. 4.
3460 Fast’R Specifying a Modem On Which to Operate Fast’RVu Step 4-4 Action 4. In the Fast’RVu main window, select: • ENCLOSURE LOCATION to operate on: — A 3460 Fast’R in an AccessWay enclosure. — A Vanguard 3460 V.34 Daughtercard in a Vanguard enclosure. Fast’RVu addresses the Daughtercard as Enclosure 1, Slot 9, Modem B, regardless of its location. • MODEM ADDRESS to operate on a stand-alone modem 5. In the Fast’RVu main window, select a language. 6.
3460 Fast’R Useful Information Table 4-1. Navigating and Initiating Actions in Fast’RVu To... Do This: Display on-line help windows automatically, according to the mouse position Press Ctrl and H or check Show Help on the Help menu Select a modem Stand-alone modem: 1) In the Fast’RVu main window, select MODEM ADDRESS. 2) In an option window, specify the modem address. Card modem in Accessway enclosure: 1) In the Fast’RVu main window, select ENCLOSURE (nest) LOCATION.
3460 Fast’R Viewing and Setting Modem Options To view or change modem parameter options, select CONFIGURE from the Fast’RVu window. Select an option type, then select an option. Example: Setting Callback to Phonebook Entry 2 Step 4-6 Action 1. In the Fast’RVu main window, specify a COM port and MODEM ADDRESS or ENCLOSURE LOCATION. 2. Select CONFIGURE from the Fast’RVu main window. The Configuration Options window opens. 3. Select the SECURITY type. The Security Options window opens. 4.
3460 Fast’R Checking Device, Circuit, and Signal Status To view modem parameter options, select STATUS from the Fast’RVu main window. Select a status type. Specify the modem address or location. Select GET. Example: Checking Device Status Step Action 1. Select STATUS from the Fast’RVu main window. The Status Options window opens. 2. Select the DEVICE type. The Device Options window opens. 3. Select a modem—either a stand-alone modem by address, or a card modem by enclosure (nest), slot, and A/B.
3460 Fast’R Entering Commands To perform an action, select COMMANDS from the Fast’RVu main window, then select a submenu. Table 4-2. Selecting Modem Commands This Command Submenu... Lets You: DIALING Enter telephone number; dial call; update Phonebook; link Phonebook entries; dial Phonebook entry DISCONNECT Disconnect a dial call ASSIGN REMOTE Assign an address to a remote modem.
3460 Fast’R Example: Copying a Configuration From One Modem to Another Step Action 1. Select COMMANDS from the Fast’RVu window. The Command options window opens. 2. Select COPY CONFIG from the Commands window. The Copy selection information displays. 3. In the FUNCTION box, select a copy operation type. 4. In the FROM Address box, select a modem configuration to copy. 5. In the TO Address box, select a modem to which to copy the configuration. 6. Click COPY.
3460 Fast’R Executing Line and Modem Tests To execute a test of the telephone line quality or modem transmit/ receive paths, select TESTS from the Fast’RVu window. Select an option type, then select an option. You can stop a test in progress by selecting END on the test window. Example: Executing a Bit Error Rate (BER) Test Step Action 1. Select TESTS from the Fast’RVu window. The Test Types window opens. 2. Select the BER type. The BER Test window opens. 3.
3460 Fast’R Using Fast’RVu to Communicate With a Remote Modem Network Management Override You can enable and disable a modem’s responses to network management with the AT*NO parameter. The default option is 0 (disabled). When this parameter is enabled, a modem ignores network management commands, except status requests. When you connect to a modem that has Network Override enabled, Fast’RVu indicates this with the orange OR LED in its display.
3460 Fast’R Downloading Modem Software Modems support the use of Fast’RVu for software download through the NM IN port. Downloading Modem Software with Fast’RVu Step Action 1. Ensure that the new modem software is available on a drive connected to your computer. Make a note of the directory. 2. Select COMMANDS from the Fast’RVu main window. The Commands window opens. 3. Select UPGRADE. The Upgrade window opens. 4. Enter one or more destination modem addresses.
Chapter 5 Troubleshooting Problems and Improving Performance Troubleshooting Steps Take the following actions when the modem does not operate correctly. Troubleshooting Steps Step Action 1. For asynchronous applications only: confirm that your communications software is configured for the computer COM port to which the modem is connected. Example: COM1. 2.
3460 Fast’R Troubleshooting Actions The following table provides troubleshooting actions and tips. Table 5-1. Troubleshooting the 3460 Fast’R Modem Problem Diagnosis/Test Possible Solution Modem won’t power up Check the power source and the modem power switch. Ensure the outlet is active. Turn on the power switch. Modem fails self test Turn modem power off; wait 15 seconds; then turn power on. Use the Return Procedures in this manual to return the modem to Motorola.
3460 Fast’R Table 5-1. Troubleshooting the 3460 Fast’R Modem Problem Diagnosis/Test Possible Solution CALL ESTABLISHMENT Modem won’t answer Modem won’t dial Check cabling. Check parameters: • Answer (ATS) • DTR (AT&D) Ensure that Answer is not set to Manual (S0=0). Set DTR=High (AT&D0), if DTR is not supplied by the computer. Check the modem's Line option (AT&L). Ensure Line=Dial (AT&L0). Check that the TR LED is on (steady).
3460 Fast’R Table 5-1. Troubleshooting the 3460 Fast’R Modem Problem Cannot establish a connection Diagnosis/Test Possible Solution Check the disconnect code (AT&V) Based on the disconnect reason, take the appropriate action. Check the modulation configuration: • Mod (AT*MM) • Max Rate (AT*MX) • Min Rate (AT*MN) Ensure that Mod=V.34 Auto (ATT*MM0) or V.32bis Auto (AT*MM2). Ensure that the local and remote modem modulation modes are compatible. Check the EC/DC Mode option.
3460 Fast’R Table 5-1. Troubleshooting the 3460 Fast’R Modem Problem Diagnosis/Test Possible Solution DATA MODE The modem connects, but does not pass data Check that the modem is in data mode (ATO) If the modem is not in data mode, establish a connection with the remote modem. Check that the TD LED is steady on or flashing when data is being transmitted from the computer, indicating that the modem is receiving the data from the computer. Check computer for EIA signal requirements.
3460 Fast’R Table 5-1. Troubleshooting the 3460 Fast’R Modem Problem Modem disconnects prematurely Data is garbled or lost 5-6 Diagnosis/Test Possible Solution Ensure that the remote modem supports error correction. If the remote modem does not support error correction, set Data Transfer Mode=Normal (AT*SM1) and retry the call. Check the disconnect reason (AT&V=DRn, n is numeric code). Take the appropriate action. Check the modem flow control settings.
3460 Fast’R Table 5-1. Troubleshooting the 3460 Fast’R Modem Problem Diagnosis/Test Possible Solution If Mode=Normal (AT*SM1), check line quality: • Check CQMS parameters with Fast’RVu • Run a remote digital loopback (RDL) or RDL with pattern test • Disconnect the modem from the line. Run a local analog loopback (LAL) (AT&T1), or LAL pattern test (AT&T8), with modem flow control off. If no RDL errors occur, the line is OK. If errors occur, perform a manual retrain, or retry the phone call.
3460 Fast’R Table 5-1. Troubleshooting the 3460 Fast’R Modem Problem Diagnosis/Test Possible Solution Modem doesn’t disconnect when DTR drops or when communication s software does Check modem’s DTR option (AT&D) Set DTR to an option other than High. Set DTR=Discon (AT&D2). Communication software won’t signal the modem to return to command state when escape sequence (+++) is issued Check the delay between issuing the escape sequence (+++) and the ATH command.
3460 Fast’R Table 5-1. Troubleshooting the 3460 Fast’R Modem Problem Diagnosis/Test Possible Solution LEASED-LINE OPERATION Modem won’t connect Determine whether modems are assigned to answer and originate. Ensure one modem is set to answer (AT*CA1) and one to originate (AT*CA0). Run an LAL pattern test (AT&T8) on both modems. • If errors are found on either end, contact Motorola customer service. • If the modem passes the test, you may have line problems; contact your telephone company.
3460 Fast’R Running Diagnostic Tests This section describes loopback, busy out, and retrain tests, which analyze local- and remote-modem performance and the telephone line to assist you in isolating network problems. These tests can be initiated: • With AT commands from an attached PC or terminal • With commands from Fast’RVu • With commands from a Motorola network management system IMPORTANT: Run one test at a time. Tests interrupt network data. Table 5-3.
Appendix A Regulatory Information In This Appendix This section contains regulatory and safety approval declarations and information for the 3460 Fast’R modem and the AccessWay enclosure.
3460 Fast’R EEC Directive Conformity 168 The CE mark appears on each CE-compliant product. The following statement explains its significance. This product is CE-marked to indicate compliance with the following EU directives. • 73/23/EEC Low Voltage Directive • 89/336/EEC EMC Directive • 98/13/EEC TTE Directive (previously 91/263/EEC) • 93/68/EEC CE Marking Directive Note: These products support different features depending on product code.
3460 Fast’R These products have further been assessed against the CTR21 “deltas” which ensure maximum compatibility with the PSTN networks of the EU. These deltas are collectively referred to as the ATAAB Advisory Notes. ATAAB is the EU committee with representation from all member states and is responsible for maintaining CTR21 and the additional tests called up within the advisory Notes (or deltas).
3460 Fast’R • Two-Wire Leased-Line: All products bearing the EU permission to connect symbol have been approved to European Commission Decision “CTR 15” for pan-European connection to the network termination points of Open Network Provision(ONP) ordinary quality or special quality voice bandwidth two-wire leased-lines.
3460 Fast’R Regulatory Marking Type-approval labels indicate compliance with country regulations: • Stand-alone modems carry country-specific labels to indicate compliance. • Specific combinations of AccessWay enclosures and Nest Cards are engineered for compliance to unique sets of regional/countryspecific regulations. Each AccessWay enclosure carries all approval markings that the system is certified for when configured with valid combinations of modem cards.
3460 Fast’R Country Statutory Statements: Canada Industry Canada Equipment Attachment Limitations Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The department does not guarantee the equipment will operate to the user’s satisfaction.
3460 Fast’R Canadian Emission Statements 3460 Fast’R: This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le materiél brouilleur du Canada. 3460 AccessWay: This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
3460 Fast’R Country Statutory Statements: U. K. Although this equipment can use either loop disconnect or DTMF signaling, only DTMF signaling performance is subject to regulatory requirements for correct operation. It is therefore strongly recommended that this equipment is set to use DTMF signaling for access to public or private emergency services. DTMF signaling also provides faster call setup. Satisfactory operation of terminal equipment when connected in parallel (e.g.
3460 Fast’R Country Statutory Statements: U. S. A. FCC Part 68 Registration Information The Federal Communications Commission (FCC) has established rules which permit this device to be directly connected to the telephone network. Standardized RJ11C jacks are used for these connections. This equipment should not be used on party lines or coin lines. If the telephone company requests information on the equipment attached to their lines, inform them of: 1 The telephone number to which the device is connected.
3460 Fast’R Fax Branding: The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine or of suc
3460 Fast’R However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between equipment and receiver.
3460 Fast’R Product Safety Regulatory Marking Regulatory labels indicate compliance with safety standards.
Appendix B Attention (AT) Commands In This Appendix This section describes modem control and management commands, selected fax commands, S-register information, and result codes and messages. For a complete list of fax commands, see the 3460 Fast’R Reference Guide (part number T0022). AT Command Set AT (ATtention) commands are character sequences that you enter from a computer or network management system (NMS) to control and manage a modem.
3460 Fast’R AT Command Set (continued) Command Option E Description Echo Async AT Commands to Terminal E0 =Disabled E1 =Enabled. The modem echoes asynchronous commands to the computer. H Busy Out Test H0 =End Test. If busy out is enabled, disconnects the busy out condition. In escape mode, disconnects the modem. H1 =Initiate test. Makes the modem appear busy to incoming calls.
3460 Fast’R AT Command Set (continued) Command Option P Description Select Pulse Dialing Has same effect as AT*PT1 Q Display Result Code Q0 =Enable. Result codes are displayed on the computer. Q1 =Disable Q2 =Originate. Display result codes only when modem is in Originate mode.
3460 Fast’R AT Command Set (continued) Command Option Y Description Send Longspace Before Disconnecting Y0 =Off Y1 =On. The modem disconnects when it receives space longer than 1.6 seconds. When terminating a call, the modem sends continuous space for 4 seconds. Z Load Option Set Into RAM The new option set takes effect immediately.
3460 Fast’R AT Command Set (continued) Command Option *BK Description Break-Signal Receipt Handling Controls how the modem handles the break signal in reliable and auto-reliable data modes. Break signals are sent to the computer for a 1-second duration. 0 =Destructive Expedited: modem passes break to remote site immediately; deletes all its buffered data.
3460 Fast’R AT Command Set (continued) Command Option *DA Description Default Telephone Number to Dial When DTR 108=On 0 =Off, no default n =Phonebook entry n, where n = 1 to 4, and a telephone number is stored in n *DB Receive-Data Buffer Delay 0 =Disable buffer delay timer 1 =Enable. Buffer or S-Register 38. Starts the buffer delay timer immediately upon detection of the disconnect request. When the timer is operating, the modem continues to process the transmit or receive buffers.
3460 Fast’R AT Command Set (continued) Command Option 1 Description =Enable. Data compression is attempted. If the modem is using LAPM error correction, it uses V.42bis data compression when DC=Enabled. Note: In an application with SDC enabled, LAPM error correction and V.42bis data compression only are used. With MNP error correction, the modem attempts to negotiate V.42bis and MNP-5 data compression with the remote modem. Depending on which data compression type the remote modem can accommodate, V.
3460 Fast’R AT Command Set (continued) Command Option Description 8 =9.6 KBPS 9 =12.0 KBPS 10 =14.4 KBPS 11 =16.8 KBPS 12 =19.2 KBPS 13 =21.6 KBPS 14 =24.0 KBPS 15 =26.4 KBPS 16 =28.8 KBPS 17 =31.2 KBPS 18 =33.6 KBPS 19 =38.4 KBPS 20 =57.6 KBPS 21 =115.2 KBPS 22 =230.4 KBPS 23 =Autobaud. The modem uses the autobaud feature to determine the rate at which to operate. *DI Leased to Dial Threshold Determines the threshold for initiating restoral.
3460 Fast’R AT Command Set (continued) Command Option *DR Description Automatically Redial Failed Calls The modem waits for a country-specific time between redials. If the AT*LN option is enabled, the modem dials all of the linked numbers before redialing. 0 =Disable. n n=0 to 15. Modem redials an unsuccessful call n times. *DX Transmit Level for Dialed Calls n *EC n=0 to 20 (negative sign is assumed) dB Error Correction Protocol 0 =V.42.
3460 Fast’R AT Command Set (continued) Command Option Description 3 =RTS/CTS. In asynchronous applications, the local modem and computer use RTS/CTS signals to operate flow control. The terminal uses RTS to signal when its buffers are full. The modem uses CTS to signal when its buffers are full. An on-to-off transition signals the transmitting device to stop sending data; an off-to-on transition signals that data can flow. 4 =XOn/XOff PT. XON/XOFF Pass-Through Flow Control.
3460 Fast’R AT Command Set (continued) Command Option 4 5 *LF Description =2 hours =4 hours Dial Line Filter Enables the modem to improve performance on long local loops on dial lines. Site-specific. 0 =Optimize for long local loops 1 =Works best on some medium loops 2 =Optimized for typical short and medium local loops 3 Not recommended *LN Link Telephone Numbers Lets you link telephone numbers stored in the modem’s Phonebook. You can provide more than one number to call in case one is busy.
3460 Fast’R AT Command Set (continued) Command Option *MD Description PSTN Signaling Determines the modem’s disconnect signaling when operating in the V.34, V.32bis, or V.32 (coded or uncoded) modulation modes. 0 =Disable 1 =Enable *MM Modulation Mode Determines the modulation mode used in data transmission. Changing mode resets AT*MX (Max Rate) and AT*MN (Min Rate) to their defaults for the mode selected. 0 =V.34 Auto (Dial Only) 1 =V.34 Only 2 =V.32bis Auto (Dial Only) 3 =V.
3460 Fast’R AT Command Set (continued) Command Option Description 4 =2.4 KBPS 5 =4.8 KBPS 6 =7.2 KBPS 7 =9.6 KBPS 8 =12.0 KBPS 9 =14.4 KBPS 10 =16.8 KBPS 11 =19.2 KBPS 12 =21.6 KBPS 13 =24.0 KBPS 14 =26.4 KBPS 15 =28.8 KBPS 16 =31.2 KBPS 17 *MS =33.6 KBPS AT Message 0 =After CD signal 1 =Before CD signal *MX Maximum Rate Sets the maximum rate at which the modems communicate over the analog network. 0 =75 BPS 1 =300 BPS 2 =600 BPS 3 =1.2 KBPS 4 =2.4 KBPS 5 =4.
3460 Fast’R AT Command Set (continued) Command Option Description 9 =14.4 KBPS 10 =16.8 KBPS 11 =19.2 KBPS 12 =21.6 KBPS 13 =24.0 KBPS 14 =26.4 KBPS 15 =28.8 KBPS 16 =31.2 KBPS 17 =33.6 KBPS *NA Network Control (NC) Address Specifies a modem’s network-management identifier. Note: if this command is issued while the modem is attached to a network-management system, the modem responds “NETWORK MANAGEMENT INHIBITED” and does not change its address. 0 Default.
3460 Fast’R AT Command Set (continued) Command Option *NE Description Secondary Channel The AT*NE command controls secondary channel operation. You can enable and disable the secondary channel through the AT ACU, Fast’RVu (Commands menu), or an NMS. The option is saved in non-volatile memory. For more information, refer to the “Network Management (AT*NE)” section in Chapter 3. 0 1 *NO =On. Enables the secondary channel. =Off. Disables the secondary channel.
3460 Fast’R AT Command Set (continued) Command Option *NP Description Network Control Pass Through Pass Through options affect only dial connections.
3460 Fast’R AT Command Set (continued) Command Option *OS Description DTE (Computer) Overspeed Compensation Lets modem compensate when an async or sync device sends data to the modem faster than specified. 0 1 *PE =1%. Modem compensates up to 1.0%. =2.5%. Modem compensates up to 2.5%. Password Protection Enable/Disable Enables and disables the configuration- and telephoneprotection Password. After enabling the function, set protection to lock the modem (AT*PF).
3460 Fast’R AT Command Set (continued) Command Option *RE Description Initiate/Terminate Restoral The originating modem determines when to initiate restoral. 0 =Disable 1 =NM/Fast’RVu Only 2 =NM/Fast’RVu/DTR 3 =NM/Fast’RVu/DTR/ACU 4 =NM/Fast’RVu/Auto *RP Parity Determines the method of checking for correct data transmission, applied to asynchronous and charactersynchronous data formats. 0 =V.
3460 Fast’R AT Command Set (continued) Command Option 1 *RT Description =High. The modem sets RTS high. Use this option if the computer does not provide RTS. Auto Retrain When enabled, the modem retrains if the specified bit error rate (BER) is exceeded. 0 =Off. The modem does not automatically initiate retrains, but responds to retrains from a remote modem. 1 =Low BER. The Low BER setting is more sensitive than the High BER setting. 2 =High BER.
3460 Fast’R AT Command Set (continued) Command Option Description 2 =Reliable. In async applications, once the local modem connects with a remote modem, it attempts to establish an error-corrected link. The modem uses speed conversion (if enabled). The local modem disconnects if it cannot establish an error-corrected link. Enable terminal flow control in this mode. If the modem negotiates a connection in V.21 or Bell 103 modulation mode, it terminates the call.
3460 Fast’R AT Command Set (continued) Command Option *VC Description V.25bis Character Code 0 =ASCII 1 =EBCDIC *VF V.25bis Format 0 1 *VI =BitSync =CharSync V.25bis Synchronizing Idle Signal 0 =Mark 1 =Character *VR V.25bis Response 0 =None 1 =V.25bis 2 =V.25 Rate 3 *XC =Val Only Reliable Message Applies to Reliable and Auto-Reliable data transfer modes.
3460 Fast’R AT Command Set (continued) Command Option *ZC Description Callback After Incoming Call Determines the source of the telephone number that your modem calls when it receives a valid access security password from the remote modem. 0 =Off 1-4 =Phonebook Entry 1 - 4 The answer modem calls back the specified Phonebook entry (even if the calling modem provides a callback number). 10 =Remote The answer modem calls back, using the phone number supplied by remote modem.
3460 Fast’R AT Command Set (continued) Command Option *ZV Description Verify Password If access security is enabled, this option selects the method used to verify a password. 0 =Disable. Password and callback are disabled. 1 =Internal.The stored password is checked against the received password. See AT*ZI (Enter Group PW?). & Commands &C DCD Control Determines how the modem signals computer with DCD on EIA/TIA 232-D Pin 8 (V.24 Circuit 109). 0 =High. DCD is always asserted. 1 =Normal.
3460 Fast’R AT Command Set (continued) Command Option &D Description DTR Control Determines how the modem interprets DTR signal. 0 =High. The modem ignores DTR from the computer; it reads DTR as always asserted. Choose this option for DTR/CTS flow control with error correction, or if the computer does not provide DTR signal. 1 =Escape 2 =Disconnect 3 =Reset. The modem hangs up (if connected) and loads the specified option set when an asserted-todeasserted DTR transition occurs.
3460 Fast’R AT Command Set (continued) Command &F Option [none] Description Re-Initialize Memory Now Resets the modem to factory default settings. Option sets are restored to their original settings. Phonebook telephone numbers are deleted. &G Guard Tone Determines the guard tone used in V.22bis operation. 0 =Off. The modem does not use a guard tone 1 =550. The modem uses a 550 Hz guard tone 2 =1800. The modem uses a 1800 Hz guard tone.
3460 Fast’R AT Command Set (continued) Command Option 2 &P Description =DTR Dial. On a de-asserted-to-asserted DTR transition, the modem dials the Phonebook number specified by the Default Dial option. The modems transmit data synchronously. If DTR transitions from asserted to de-asserted, the modem hangs up and enters asynchronous command mode. Pulse Cycle 0 =40%.The make/break ratio is 40:60. 1 =33%. The make/break ratio is 33.5:66.5. 2 =38%. The make/break ratio is 38.5:61.5.
3460 Fast’R AT Command Set (continued) Command Option &T Description Test 0 =End Test 1 =Initiate Local Analog Loopback (LAL) 3 =Initiate Local Digital Loopback (LDL).
3460 Fast’R AT Command Set (continued) Command Option &Y &Zn Description Power Up in Option Set 0 =Old. On power up the modem uses the last saved option set. 1 =1. On power up the modem uses Option Set 1. 2 =2. On power up the modem uses Option Set 2. n=1 - 4 Select Phonebook Entry to Enter Lets you store a telephone number in the modem’s Phonebook, up to 50 characters. Enter AT&Z or AT*CN, the entry (1-4), a comma, and the telephone number.
3460 Fast’R AT Command Set (continued) Command Option +FCLASS=? Description Service Class. Tests the modem’s Service Class. 0 Data modem 1 Service Class 1 fax modem 2.0 +FCLASS=n Service Class 2.0 fax modem Service Class. Specifies the modem’s Service Class. 0 Data modem 1 Service Class 1 fax modem 2.0 +FCR=n Service Class 2.0 fax modem Receive Fax Data. Specifies whether the computer can receive fax data. 0 No 1 Yes +FLO=n Fax Flow Control Specifies the computer/modem flow control.
3460 Fast’R AT Command Set (continued) Command Option +FMR? Description Software Revision Level Requests software revision ID from the modem when it is operating in Fax Class 1 mode (+FCLASS=1). The modem responds with the software revision level. Example: 4.0 +FPR=n Serial Port Rate Specifies the computer/modem serial port rate. 0 Autobaud 1 2.400 KBPS 2 4.8 KBPS 3 7.2 KBPS 4 9.6 KBPS 5 12.0 KBPS 6 14.4 KBPS 7 16.8 KBPS 8 19.2 KBPS 9 21.6 KBPS 10 24.0 KBPS 11 26.4 KBPS 12 28.
3460 Fast’R Options Stored in Status (S-) Registers Some AT command options are stored in status registers.
3460 Fast’R S-Register Command Cross-Reference (continued) Register S11 S12 S18 Parameter Command (Default Value) DTMF Tone Duration ATS11=n Escape Code Guard Time* ATS12=n Test Timer Description Set duration (ms) (72) Set duration (0.02 sec.) (50) ATS18=n Set duration (sec.) (0) S25 S26 Delay Before Checking for DTR RTS/CTS Delay ATS25=n Set duration (sec.) (5) AT261=n Set duration (0.01 sec.) (0) S30 Terminal Inactivity ATS30=n Disconnect (0) Set duration (10 sec.
3460 Fast’R S-Register Command Cross-Reference (continued) Register Parameter Bit 1 Bit 2 - 7 Command (Default Value) Description 0 Disable restoral indicator on EIA Pin 22, where asserted means restoral is active 1 Enable restoral indicator on EIA Pin 22, where asserted means restoral is active Reserved *Changed values are not automatically stored to non-volatile memory. To retain changed values, save them to an option set.
3460 Fast’R Result Messages and Codes The modem follows most AT commands with messages that indicate its responses or actions. The following table shows messages the modem sends in response to AT commands and operating events.
3460 Fast’R Result Messages and Codes Numeric Form Text Form CONNECT 38400 47 CONNECT 57600 48 CONNECT 115200 49 CONNECT 230400 50 Connect Message Result Codes, Reliable=Short CONNECT RELIABLE 60 CONNECT 1200 RELIABLE 61 CONNECT 2400 RELIABLE 62 CONNECT 4800 RELIABLE 63 CONNECT 7200 RELIABLE 64 CONNECT 9600 RELIABLE 65 CONNECT 12000 RELIABLE 66 CONNECT 14400 RELIABLE 67 CONNECT 16800 RELIABLE 68 CONNECT 19200 RELIABLE 69 CONNECT 21600 RELIABLE 70 CONNECT 24000 RELIABLE 71 C
3460 Fast’R Result Messages and Codes Numeric Form Text Form CONNECT 4800 RELIABLE EC=(x) DC=(y) 63 CONNECT 7200 RELIABLE EC=(x) DC=(y) 64 CONNECT 9600 RELIABLE EC=(x) DC=(y) 65 CONNECT 12000 RELIABLE EC=(x) 66 DC=(y) CONNECT 14400 RELIABLE EC=(x) 67 DC=(y) CONNECT 16800 RELIABLE EC=(x) 68 DC=(y) CONNECT 19200 RELIABLE EC=(x) 69 DC=(y) CONNECT 21600 RELIABLE EC=(x) 70 DC=(y) CONNECT 24000 RELIABLE EC=(x) 71 DC=(y) CONNECT 26400 RELIABLE EC=(x) 72 DC=(y) CONNECT 28800 RELIABLE EC=(x) 73 DC=(y) CONNEC
3460 Fast’R Result Messages and Codes Numeric Form Text Form Remote Configuration Result Codes RC DENIED 12 RC ESTABLISHED 13 RC COMPLETE 15 RC ABORTED 16 Miscellaneous Result Codes PASSWORD PROTECTED 18 NETWORK MANAGEMENT INHIB- 19 ITED Test Pattern Result Code NO SYNC ACHIEVED 20 Fax Class 1 Result Codes OK 0 CONNECT 1 NO CARRIER 3 ERROR 4 +FCERROR +F4 +FRH:3 - RING 2 NO DIALTONE 6 BUSY 7 NO ANSWER 8 B-37
Appendix C Specifications In This Appendix This appendix describes the physical characteristics, connectors, and interfaces of: • The 3460 Fast’R stand-alone modem • The 3460 Fast’R modem card • The AccessWay enclosure, backplane, and power supply • The Vanguard 3460 V.34 DaughterCard modem card For Vanguard 3460 V.34 Daughtercard specifications not shown here, refer to the Vanguard documentation.
3460 Fast’R Physical Characteristics Physical Properties Property Height Modem Card AccessWay 6.32” 7” StandAlone 1.8” Vanguard Daughtercard 0.9” Width 0.7” 19” 6.8” 2.95” Depth 8.9” 9.5” 10.2” 8.85” Weight 1 lb. 20 lb. 2 lb. 2 lb. Heat Output 5 Watt 105 Watt* 6 Watt** 2 Watt *Fully-loaded enclosure *Includes wall-mount transformer. 1 Watt= 3.4 BTU/Hr. The stand-alone modem has a single modem in a plastic housing. Units may be stacked on a shelf or rack.
3460 Fast’R Operating Modes Data Operation Full-duplex, point-to-point. Accessway enclosure-card modems, Vanguard 3460 V.34 Daughtercard modems, and stand-alone units are fully interoperable. Fax Operation Standards EIA 578 Class 1 Fax EIA 592 Class 2.0 Fax Modulation Modes ITU-T V.17 ITU-T V.27ter ITU-T V.29 ITU-T V.
3460 Fast’R Environmental Limits Operating Conditions Condition Modem Card AccessWay Stand-Alone Temperature Operating temperature: 32° to 122°F (0° to 50°C) maximum Relative Humidity 5% to 90% (noncondensing) Vibration and Shock In approved shipping container, conforms to the National Safe Transit Association Percipient Test Specification requirements. The stand-alone modem requires locking clips for stacking units to a maximum recommended height of 9 units.
3460 Fast’R Electromagnetic Compatibility The stand-alone modem, Fast’R modem card, and AccessWay enclosure conform to the following emissions standards.
3460 Fast’R AccessWay Enclosure Power Supply and Power Requirements The enclosure backplane (Figure D-1) provides common power and communications connections for up to 16 modem cards. Location A Telephone Connectors, Slots 1-16 Modem Required in This Slot for NMS IN Individual telephone connectors shown. Enclosure may have two masstermination connectors instead. OUT Computer Connectors Location B Telephone Connectors, Slots 1-16 Power Cord AccessWay Enclosure, Rear View Figure D-1.
3460 Fast’R AccessWay Enclosure and Network Management The enclosure provides a network management interface to a Motorola 9000 NMS. Up to four enclosures can be connected to one NMS connection. A modem card must be present in Slot 9 of each enclosure to transmit network management information to and from other modems in the enclosure.
3460 Fast’R Connectors and Interfaces AccessWay Enclosure Connectors and Interfaces Telephone Connectors, Modems That Support Two-Wire Leased or Dial Connections MODEM A and MODEM B Individual Connectors* Interface: RJ-11 Connection Type: Two-Wire Leased or Dial Line Pin Function 3 Ring 4 Tip MODEM A and MODEM B Mass Line-Termination Connectors Interface: RJ-21X.
3460 Fast’R Telephone Connectors, Modems That Support Two- or FourWire Leased or Dial Connections LINE A Connectors Interface: RJ-11 Connection Type: Two- or Four-Wire Leased Line or Dial Line Pin Function 2 Four-Wire Rx Tip 3 Dial-Line Ring/Two-Wire Ring/Four-Wire Tx Ring 4 Dial-Line Tip/Two-Wire Tip/Four-Wire Tx Tip 5 Four-Wire Rx Ring LINE B Connectors Interface: RJ-11 Connection Type: Two-Wire Leased or Dial Line Pin Function 3 Two-wire Leased Line/Dial-Line Ring 4 Two-wire Leased Line/D
3460 Fast’R Computer Interface Pin-outs (continued) V.24 Signal Number Pin Circuit Function 115 17 DD/115 RXCLK 108.x 20 CD/108.1/2 DTR 125 22 CE/125 RI 113 24 DA/113 XTCLK Pins not listed here are not used. The enclosure has RJ-11 connectors or mass-termination connectors for the dial and two-wire leased line telephone interface. RJ-11 Interface Pin-outs Pin Function 3 Ring 4 Tip Pins not listed here are not used.
3460 Fast’R The enclosure has two female 8-pin DIN connectors for connection to a network management system. Network Management Interface Pin-outs Pin NM OUT NM IN 2 TXD TXD 3 RXD RXD 4 RTS RTS 7 Signal Ground Signal Ground 8 DCD DCD Pins not listed here are not used. The enclosure has one power interface connector. Power Interface Power Type Connector AC Industry Standard DC Barrier strip The off-line configuration (OLC) button is on the front of the modem card.
3460 Fast’R Vanguard 3460 V.
3460 Fast’R Stand-Alone Modem Connectors and Interfaces The stand-alone modem rear panel has one female DB25 connector to interface to the computer (DTE). Computer Interface Pin Circuit Function 2 BA/103 TXD 3 BB/104 RXD 4 CA/105 RTS 5 CB/106 CTS 6 CC/107 DSR 7 AB/102 Signal Ground 8 CF/109 DCD 15 DB/114 TXCLK 17 DD/115 RXCLK 20 CD/108.1/2 DTR 22 CE/125 RI 24 DA/113 XTCLK Pins not listed here are not used.
3460 Fast’R The stand-alone modem rear panel has two RJ-11 telephone connectors, labelled LINE and PHONE.
3460 Fast’R Telephone Connectors, Modems That Support Two- or FourWire Leased or Dial Connections (continued) LEASE Connector Interface: RJ-11 Connection Type: Two- or Four-Wire Leased Line Pin Function 2 Four-Wire Rx Tip 3 Two-Wire Ring/Four-Wire Tx Ring 4 Two-Wire Tip/Four-Wire Tx Tip 5 Four-Wire Rx Ring The stand-alone modem rear panel has two female 8-pin DIN connectors.
3460 Fast’R A stand-alone modem includes a power transformer. The unit conditions the power supply. Power Requirements Characteristic Requirement at Main Supply Requirement at Modem Input Voltage 100/120/230/240 VAC* 9 VAC Frequency 50/60 Hz 50/60 Hz Input Current 150/120/80/70 mA 800 mA *The power transformer is rated for one of these settings. The off-line configuration (OLC) button is on the back panel of some stand-alone modems.
3460 Fast’R Status LEDs LCD Display Control Buttons 3460 Fast’R PLUS MR TR OH CD RD SD Stand-Alone 3460 Fast’R Plus Modem Light Bars Status LEDs 4.8 9.6 14.4 19.2 24.0 28.8+ 9.6 19.2 38.4 57.6 115.2 230.4 LINE RATE DATA RATE MR TR OH CD RD SD 3460 Fast’R Stand-Alone 3460 Fast’R Modem Figure D-2.
3460 Fast’R 3460 3460 MR MR TR TR Modem Status LEDs OH Modem A Status LEDs OH CD CD RD RD SD SD Modem A Off-Line Configuration Button Off-Line Configuration Button OLC OLC MODEM A MODEM B OLC Modem B Off-Line Configuration Button MR TR Modem B Status LEDs Four-Wire Leased-Line/ Single-Modem Card With Dial-Line Alternative SD Figure D-3. Card Modem Front Panels MR LED DIAL LEASE Status LEDs OH LED Figure D-4. Vanguard 3460 V.
3460 Fast’R Status LEDs Cards and stand-alone modems have the following front panel indicators. On a dual-modem card, each modem has a set of indicators. Vanguard 3460 V.34 Daughtercard modems have only the MR and OH indicators. Status LED Displays LED MR Modem Ready/ Description • On: modem is ready to interwork with computer • Flashing: Modem is in V.
3460 Fast’R Light Bars Some stand-alone modems have front-panel light-bars that display information about the modem’s current performance: Light Bar Displays This: Indicates...
3460 Fast’R Compatibility The modem is compatible with modems that comply with the CCITT V-series specifications and ITU modulation modes, including the Motorola 326X Series, V.3400 Series, and “M” Series modems. 326X Leased-Line Operation Note For optimum performance between a 3460 and a 326X in V.34 mode over a leased line, Motorola recommends the following configuration: • Set the 3460 to V.34 Only modulation mode (AT*MM parameter) • Set the 326X modulation mode to: — V.
Appendix D Four-Button/LCD User Interface Introduction This appendix describes following elements that are present on 3460 Fast’R Plus stand-alone modem front panels: • The menu-navigation buttons • The LCD window The four-button/LCD user interface lets you set configuration options and monitor modem operation directly through the front panel.
3460 Fast’R Menu Organization—Categories, Parameters, and Options The front-panel menu tree is organized functionally into categories, parameters, and options: • Categories appear in upper-case letters. Example: CONFIGURATION OPT’S. • Categories have parameters. Some parameters are configurable; others indicate modem and call status. Example: Mode. • Most parameters have options. Options affect the modem’s operating characteristics. Example: Enabled.
3460 Fast’R Using the Front-Panel User Interface Figure D-1 shows the 3460 Fast’R Plus modem front panel interface. 3460 Fast’R PLUS MR TR OH CD RD SD Figure D-1. 3460 Fast’R Plus Modem Front Panel Interface LCD Display The front panel has a 16-character alphanumeric LCD display.
3460 Fast’R Front-Panel Control Buttons Button Function At the menu tree top level, steps through categories At a parameter within a category, steps through the options. Down Example: From Test=End Test, pressing displays Test=:LAL. In the menu tree, selects an option and/or initiates an action. Enter Allows you to toggle between using a telephone and the modem to establish a telephone connection. Status LEDs For descriptions of the status LEDs, refer to Chapter 2, “Basic Modem Setup”.
Return Procedures Introduction The following sections apply to U.S.A. customers only. Non-U.S.A. customers with questions or concerns regarding return procedures should contact their Motorola subsidiary or distributor. Equipment Return Procedures If you have questions about equipment return procedures, on-site service or unit-exchange service, call the Motorola Technical Support Center at (800) 544-0062 for advice and assistance.
Factory Repair To return equipment for factory repair, call the Motorola ING Technical Support Center at (800) 544-0062, for return authorization and instructions. When you call, you will be given a Return Material Authorization (RMA) control number. Mark this number clearly on the shipping container for ease of identification and faster service. The RMA control number provides a convenient tracking reference for both parties.
Index Symbols ##### command B-1 * commands B-4 + commands B-28 +++ command 3-2, B-1 = D-2 Numerics 2-wire leased line B-25 326X Series modem C-21 3460 Fast’R Modem Reference Guide vii 4-wire leased line B-25 9000 NMS C-7 A A/ command 3-2 Abort Remote Configuration B-18 AC power 1-17 AC power module 1-24, C-6 AC~ switch 1-4 Access Restriction 2-2 Access Security Lead Digit Delay Timeout B-32 Access Security Options 3-12 Access Security Tone Duration B-32 AccessWay enclosure 1-10 AccessWay enclosure ventila
Index (continued) A (Continued) AT*AS 3-22 AT*DI 3-22 AT*HD 3-22 AT*LE 3-23 AT*NE 3-19 AT*NO 4-11 AT*RE 3-23 AT*RR 3-23 AT*TR 3-23 Auto Retrain B-19 Automatic Call Unit (ACU) 3-2 Automatic Call Unit (ACU) Protocol B-4 Automatically Redial Failed Calls B-9 B backplane C-6 backplane in AccessWay enclosure 3-20 Backspace Character B-31 back-up dial line 3-22 battery 1-25 Blind dial B-3 Break-Signal Receipt Handling B-5 Buffer Delay B-6 Buffer Option B-14 Busy Out test 5-10, B-2 buttons 1-1 buttons, control D-
Index (continued) C (Continued) CD LED C-19 CD-ROM 1-10, 4-2 CE mark A-2 central network administration facility 3-17 Change command 3-8 change modem address 4-8 change S-Register value B-1 changing configuration with OLC button C-11 circuit board 1-1 CISPR A-12 Clock Signal Source B-27 colon D-2 COM port 2-2, 2-3, 4-3, 5-1 command mode 3-2 COMMANDS option of Fast’RVu 4-4 communications software 2-1 compression B-6 computer connector 1-4 computer interface C-13 computer interface pin-outs C-9 computer port-
Index (continued) D (Continued) Default configuration 4-8 default option 3-16, D-2 defaults front panel D-2 Delay Before Looking for DTR B-32 diagnosing problems 5-1 Dial B-1 dial 4-8 dial a phonebook number 4-8 Dial command 3-8 dial connection 2-1 DIAL Connector C-12 Dial From Stored Number B-1 dial line B-25 Dial Line Filter B-11 dial modifier 3-9, B-31 Dial Restriction B-22 dial string 3-9 Dial to Lease Threshold 3-23, B-10 Dial Type B-17 Dial Wait B-7 Dialing Options 3-11 dimensions C-2 DIP switch 1-20
Index (continued) E (Continued) emissions standards C-5 enclosure backplane 3-20 Enter Access Security Group Password B-22 Enter button D-3 Enter On-Line (Data) Mode B-2 enter telephone number 4-8 Entry, Phonebook B-28 equals sign D-2 equipment rack 1-15 Equipment return 1 packaging 2 error correction B-19 Error Correction Protocol B-9 Escape Code Character B-31 Escape Code Guard Time B-32 escape command 3-8 escape mode 3-2, B-1 EU directives A-2 F Factory repair 2 Fast’RVu 1-31, 2-1, 3-1, 3-2, 3-17, B-15
Index (continued) H heat output C-2 Help menu 4-5 Hold Dial Line 3-22, B-10 host computer 2-1 how to configure the Vanguard 3460 Daughtercard 1-31 how to configure Vanguard 3460 Daughtercard 3-1 how to customize option set 3-4 how to install AccessWay 1-10 I Important notice description vii Industry Canada A-6 Initiate/Terminate Restoral B-18 interfaces C-12 Internet xi interoperability C-3 ITU-T C-21 ITU-T V.
Index (continued) M M Series modem C-21 main data channel 3-17 managing remote modems in AccessWay 3-20 mass-termination connectors 1-22, C-10 mass-termination interface pin-outs C-10 mass-termination telephone cable 1-17 master modem in enclosure 3-20 Maximum Rate B-13 menu 4-2, D-2 menu navigation buttons 1-1 Minimum Rate B-12 Miscellaneous Result Codes B-37 Missing parts 1-10 missing parts 1-3 MNP error correction B-7, B-9 MODEM A and MODEM B connectors C-8 modem addresses in AccessWay enclosure 1-20 mod
Index (continued) O (Continued) on-line help 4-5 on-line service 2-1 operating conditions C-4 option set commands 3-8 Option Set Options 3-12 option sets 2-1, 3-3, 3-4 OR LED 4-11, B-15 ordering documentation xi outbound dial restriction 3-16 P Parity B-18 Pass Through parameter 3-20 password 2-2 Password Change B-17 Password Protection Enable/Disable B-17 Password Protection Set B-17 Password Protection Unlock B-17 Pause After Dialing B-7 Pause delay symbol 3-9 PHONE connector 1-4, C-14 PHONE/LINE connect
Index (continued) R RA command 3-17 RD LED C-19 RDL B-27 Redial command 3-8 Redial Last Number B-17 re-execute last command B-1 regulatory approval declarations A-1 regulatory labels A-12 Re-initialize Memory B-25 Reinitialize memory 4-8 relative humidity C-4 Reliable Message B-21 Remote Access B-17 remote alarm monitoring device 1-26 remote configuration B-6, B-18 Remote Configuration Options 3-12 Remote Configuration Result Codes B-37 remote escape 3-8, B-1, B-32 command sequence 3-17 Remote Guard Time B-
Index (continued) R (Continued) RJ-11 connectors 1-22, C-10 RJ-11 interface pin-outs C-10 RJ-11 Telco cable 1-3 RTS Control B-18 RTS/CTS Delay B-32 running a main-channel remote configuration session 3-17 S safety approval declarations A-1 safety standards A-12 Save Changes B-27 Save command 3-8 SD LED C-19 secondary channel 3-19, 3-20 secondary channel enable/disable 4-8 security 2-2 Select Tone Dialing B-3 selecting a modem 4-5 selecting and customizing option sets 3-4 self-test 1-4, 1-22 Send Longspace
Index (continued) S (Continued) Status Message B-27 STATUS option of Fast’RVu 4-4 Store Value in S-Register B-3 symbols (dial string) 3-9 synchronous protocol 1-1, 2-1, 2-3, 3-4 T Telco or Telco Jack Options 3-11 Telephone book storage B-28 telephone cable connectors 1-4 telephone connectors 1-22 individual 1-22 mass-termination 1-22 telephone connectors, Modems That Support Two- or Four-Wire Leased or Dial Connections C-9 telephone connectors, Modems That Support Two-Wire Leased or Dial Connections C-8 te
Index (continued) V V.22bis B-25 V.25bis Character Code B-21 V.25bis Format B-21 V.25bis Response B-21 V.25bis Synchronizing Idle Signal B-21 V.25bis synchronous direct-dial operation B-4 V.34 Asymmetric Rate B-4 V.
