Operating instructions

Appendix A Replacement Parts Ordering
1.0 Basic Ordering Information
When ordering replacement parts or equipment information, the complete identification number
should be included. This applies to all components, kits, and chassis. If the component part number
is not known, the order should include the number of the chassis or kit of which it is a part, and
sufficient description of the desired component to identify it.
2.0 Motorola Online
Motorola Online users can access our online catalog at
https://www.motorola.com/businessonline
To register for online access, please call 800-422-4210 (for U.S. and Canada Service Centers only).
International customers can obtain assistance at https://www.motorola.com/businessonline
3.0 Mail Orders
Mail orders are only accepted by the US Federal Government Markets Division (USFGMD).
Motorola
7031 Columbia Gateway Drive
3rd Floor - Order Processing
Columbia, MD 21046
U.S.A.
4.0 Telephone Orders
The Radio Products and Solutions Organization*
(United States and Canada)
7:00 AM to 7:00 PM (Central Standard Time)
Monday through Friday (Chicago, U.S.A.)
1-800-422-4210
1-847-538-8023 (United States and Canada)
U.S. Federal Government Markets Division (USFGMD)
1-800-826-1913 Federal Government Parts - Credit Cards Only
8:30 AM to 5:00 PM (Eastern Standard Time)
5.0 Fax Orders
The Radio Products and Solutions Organization*
(United States and Canada)
1-800-622-6210
847-576-3023 (United States and Canada)
USFGMD
(Federal Government Orders)
1-800-526-8641 (For Parts and Equipment Purchase Orders)
6.0 Parts Identification
The Radio Products and Solutions Organization*
(United States and Canada)
1-800-422-4210