Network Router User Manual

Release 11.0 Release Notes and User Guide Supplement
Issue 1, March 2011 Page 8
3. Consider checking the Support Home Page at
http://motorola.wirelessbroadbandsupport.com/support/technical.php
4. Escalate the problem to your supplier or reseller.
5. Escalate the problem to Technical Support or other designated Tier 3 technical
support:
Email: [e-mail]
Phone:
U.S. and Canada 1-866-961-9288
Europe, Middle East, and Africa
Denmark 043682114
France 0157323434
Germany 06950070204
Italy 0291483230
Lithuania 880 030 828
Netherlands 0202061404
Norway 24159815
Portugal 0217616160
Spain 0912754787
Russia 810 800 228 41044
Saudi Arabia 800 844 5345
South Africa 0800981900
United Kingdom 0203 0277499
All other countries [phone]
Latin and Central America
Argentina 0800-666-2789
Brazil 0800-891-4360
Columbia 01-800-912-0557
Mexico 001-800-942-7721
Peru 0800-70-086
All other countries [phone]
Asia and Pacific
Australia 1 800 457 439
Northern China 10 800 713 0885
Southern China 10 800 130 0867
China, local DID [phone]
Hong Kong 30 027 861
India 000 800 100 3098
Japan 221626765
Japan, PSTN (81) 335 708 643
South Korea 080 681 0880
Malaysia 1 800 812 384
New Zealand 0 800 448 472
Philippines 63 29 003 057
Singapore 64 155 110
Taiwan 00 801 14 8690
Thailand 001 800 441 0950
Indonesia 001 803 015 20 20530
All other countries [phone]
When you send e-mail or call, please include, as appropriate, software release on each module,
IP addresses, MAC addresses, and features enabled, like NAT, VLAN, high priority channel, or
CIR. You may be asked to run the Support Tool on CNUT or Prizm to provide a complete network
picture.