Specifications

66 - Troubleshooting
Problem Solution
My phone asks for an
unlock code when I try to
open a feature.
The application you want is locked. If you do not
know the unlock code, see page 38.
My phone does not ring. The ringer is set to low. Raise the volume using
the VOL UP DOWN keys.
I tried to place a call and
heard an alternating
high/low tone.
Your call did not reach the wireless system. You
may have dialed the number too soon after turning
the phone on. Wait until the display says Ready
before making a call.
I cannot send/receive
calls.
Make sure that your antenna is fully extended and
that you have a phone signal (see the “Signal
Strength indicator” item in the relevant section).
Avoid electrical or radio interference, and
obstructions such as bridges, parking garages, or
tall buildings.
My phone has poor
reception and drops calls.
Make sure that your antenna is fully extended and
is not bent or damaged.
Also, make sure you have a phone signal (see the
“Signal Strength Indicator” in the relevant section).
Stay clear of any obstructions such as bridges,
parking garages, or tall buildings.
I cannot hear the other
party on my phone.
While on a call, press the upper volume key. The
display should show the volume increasing.
Also, make sure that your phone’s earpiece is not
blocked.
I cannot open my
message inbox.
Before you can use text messages, you must set
up the message inbox. See the relevant section.
How do I see the calls I
sent or received?
To see the most recent calls you dialed or
received:
> Recent Calls
> Received Calls
or
Dialed Calls