User guide

7 - 2 MC909X User Guide
Troubleshooting
Mobile Computer
Table 7-1 Troubleshooting the Mobile Computer
Problem Cause Solution
Mobile computer does
not turn on.
Lithium-ion battery
not charged.
Charge or replace the lithium-ion battery in the mobile
computer.
Lithium-ion battery
not installed
properly.
Ensure battery is installed properly. See
Installing and
Removing the Main Battery on page 1-6
.
System crash. Perform a warm boot. If the mobile computer still does not turn
on, perform a cold boot. See
Resetting the Mobile Computer
on page 2-53
.
Rechargeable
lithium-ion battery did
not charge.
Battery failed. Replace battery. If the mobile computer still does not operate,
try a warm boot, then a cold boot. See
Resetting the Mobile
Computer on page 2-53
.
Mobile computer
removed from
cradle while battery
was charging.
Insert mobile computer in cradle and begin charging. The
lithium-ion battery requires less than four hours to recharge
fully.
Cannot see
characters on display.
Mobile computer
not powered on.
Press the
Power button.
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.
Mobile computer
removed from
cradle or unplugged
from host computer
during
communication.
Replace the mobile computer in the cradle, or reattach the
Synchronization cable and re-transmit.
Incorrect cable
configuration.
See the System Administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Refer to the MC909X Integrator Guide for
details.
Ensure that Microsoft ActiveSync 4.1 or greater is installed on
the host computer.
No sound is audible. Volume setting is
low or turned off.
Adjust volume.