User guide

Maintenance & Troubleshooting 7 - 7
Four Slot Ethernet Cradle
Table 7-4 Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
Attempt by the
mobile computer to
ActiveSync failed.
Mobile computer
removed from the
cradle while the LED
was blinking green.
Wait one minute and reinsert the mobile computer in the cradle.
This allows the cradle to attempt another synchronization.
ActiveSync on the
host computer has
not yet closed the
previous ActiveSync
session.
Wait one minute and reinsert the mobile computer in the cradle.
This allows the cradle to attempt another synchronization.
Incorrect cable
configuration.
Check your DHCP server and determine which IP address was
allocated to the cradle, then check connectivity by pinging the
cradle.
Communications
software improperly
configured.
Perform setup as described in the MC909X Integrator Guide.
Check your DHCP server and determine which IP address was
allocated to the mobile computer slot, then check connectivity
by pinging the cradle.
Mobile computer
ActiveSync disabled
or not configured to
accept network
connection.
For Windows Mobile 5.0 devices, tap
Start > Programs >
ActiveSync icon > Menu > Connections. Uncheck the
Synchronize all PCs using this connection: check box.
For Windows CE 5.0 devices, tap
Start > Settings > Control
Panel
> PC Connections icon. Uncheck the Enable direct
connections to the desktop computer
check box.
Host ActiveSync
disabled or not
configured to accept
network connection.
On the host computer, check
File > Connection Settings >
Allow network (Ethernet) Server Connection with this desktop
computer
.
During
communications, no
data was transmitted,
or transmitted data
was incomplete.
Mobile computer
removed from cradle
during
communications.
Replace mobile computer in cradle and retransmit.
Mobile computer has
no active connection.
An icon will be visible in the status bar if a connection is
currently active.
Communication
software was
incorrectly installed
or configured.
Ensure that Microsoft ActiveSync 4.1 or greater is installed on
the host computer.