User guide

7 - 10 MC909X User Guide
Single Slot Serial/USB Cradle
Table 7-6 Troubleshooting the Single Slot Serial/USB Cradle
Symptom Possible Cause Solution
LEDs do not light
when mobile
computer or
spare battery is
inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both the cradle
and to AC power.
Mobile computer is not
seated firmly in the
cradle.
Remove and re-insert the mobile computer into the cradle,
ensuring it is firmly seated.
Spare battery is not
seated firmly in the
cradle.
Remove and re-insert the spare battery into the charging slot,
ensuring it is firmly seated.
Mobile computer
battery is not
charging.
Mobile computer was
removed from cradle or
cradle was unplugged
from AC power too
soon.
Ensure cradle is receiving power. Ensure mobile computer is
seated correctly. Confirm main battery is charging. If a mobile
computer battery is fully depleted, it can take up to four hours to
fully recharge a battery (if the mobile computer is off and longer if
the mobile computer is operating).
For Windows Mobile 5.0 devices, view battery status by tapping
Start > Settings > System tab > Power icon.
For Windows CE 5.0 devices, view battery status by tapping
Start
>
Settings > Control Panel > Power icon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The mobile computer
is not fully seated in
the cradle.
Remove and re-insert the mobile computer into the cradle,
ensuring it is firmly seated.
Spare battery is
not charging.
Battery not fully seated
in charging slot.
Remove and re-insert the spare battery into the cradle, ensuring it
is firmly seated.
Battery inserted
incorrectly.
Ensure the contacts are facing down and toward the back of the
cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.
Mobile computer
removed from cradle
during
communications.
Replace mobile computer in cradle and retransmit.
Incorrect cable
configuration.
See the System Administrator.
Communications
software is not
installed or configured
properly.
Perform setup as described in the MC909X Integrator Guide.
Ensure that Microsoft ActiveSync 4.1 or greater is installed on the
host computer.