User guide

Maintenance & Troubleshooting 7 - 11
Cable Adapter Module
Magnetic Stripe Reader
Table 7-7 Troubleshooting The Cable Adapter Module
Symptom Possible Cause Solution
Mobile computer
battery is not
charging.
Mobile computer was
removed from CAM or
CAM was unplugged
from AC power too
soon.
Ensure CAM is receiving power. Ensure mobile computer is
attached correctly. Confirm main battery is charging. If a mobile
computer battery is fully depleted, it can take up to four hours to
fully recharge a battery (if the mobile computer is off and longer
if the mobile computer is operating).
For Windows Mobile 5.0 devices, view battery status by tapping
Start > Settings > System tab > Power icon.
For Windows CE 5.0 devices, view battery status by tapping
Start > Settings > Control Panel > Power icon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The mobile computer is
not fully attached to the
CAM.
Detach and re-attach the CAM to the mobile computer, ensuring
it is firmly connected.
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.
Mobile computer
detached from CAM
during
communications.
Re-attach mobile computer to CAM and retransmit.
Incorrect cable
configuration.
See the System Administrator.
Communications
software is not installed
or configured properly.
Perform setup as described in the MC909X Integrator Guide.
Ensure that Microsoft ActiveSync 4.1 or greater is installed on
the host computer.
Table 7-8 Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Solution
MSR cannot
read card.
Mobile computer
detached from MSR
during card swipe.
Re-attach mobile computer to MSR and reswipe the card.
Faulty magnetic stripe on
card.
See the System Administrator.
MSR application is not
installed or configured
properly.
Ensure the MSR application is installed on the mobile
computer.
Ensure the MSR application is configured correctly.