SURFboard® SBV6220 DOCSIS ® 3.
Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before You Begin Introduction Congratulations on your purchase of a Motorola SURFboard® SBV6220 DOCSIS® 3.0 Digital Voice Modem. This document will help you set up your digital voice modem to quickly get it up and running.
Product Overview Front Panel LEDs Rear Panel Ports and Connectors Telephone Ports 1/2 & 2 POWER Reset Switch RECEIVE Ethernet Port SEND ONLINE Cable Connector LINK TEL 1 Power Connector TEL 2 BATTERY Front Panel Description The SBV6220 front panel contains indicator lights that provide the following status information: LED OFF FLASHING ON POWER Power is disconnected Startup diagnostics in progress Green: Digital voice modem is powered on RECEIVE Receive channel not found Scanning for a d
Connecting Your Digital Voice Modem Please make sure to follow the installation instructions in the order presented. Before starting the installation, you must first install the battery in your digital voice modem. Installing the Battery 1 1. Place the SBV6220 on its side and press down on the two locking tabs to remove the battery cover from the bottom of the digital voice modem. 2. Slide the battery into the battery compartment until it is fully seated. 2 3.
Connecting Your Digital Voice Modem Connect your telephone and computer to the SBV6220 Note: Do not connect the telephone cable from either TEL port to a traditional telephone service; only connect it to a telephone. 1 2 3 4 5 6 For a single or two-line telephone: 1. Plug one end of the telephone cable into your telephone. 2. Plug the other end of the telephone cable into TEL 1/2 port on the back of the SBV6220. Note: You must use the TEL 1/2 port to connect a two-line telephone.
Troubleshooting This section covers some of the common problems that may occur during installation of your digital voice modem. Before calling your service provider, follow the applicable instructions provided below to quickly resolve the problem. If the problem still exists, then you should contact your cable service provider. For more information on advanced troubleshooting issues and using your digital voice modem, see the SBV6220 DOCSIS 3.
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