QUICK INSTALLATION GUIDE SVG2500 SURFBOARD® WIRELESS VOICE GATEWAY
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY SVG2500 Networking and Digital Voice Service A home network enables you to access information on two or more computers in your home. You can connect your home network to your cable TV system to connect to the Internet. Your Motorola SVG2500 SURFboard® Wireless Voice Gateway is the central connection point between your computers and the Internet. It directs (routes) information between the computers on your home network.
QUICK INSTALLATION GUIDE About This Guide This guide provides information about: • Network connections and requirements • Battery installation • Cable, Ethernet, USB, and wireless connections • Starting the SVG2500 Configuration Manager • VoIP telephone connection • Network security • Troubleshooting and help information This guide contains an overview only.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY SVG2500 Network and Telephone Connections Networks are composed of multiple devices. The drawing below shows a sample SVG2500 connection diagram.
QUICK INSTALLATION GUIDE 5 Basic SVG2500 Network Requirements You can connect Microsoft® Windows®, Macintosh®, UNIX®, or Linux® computers to the SVG2500 LAN using the following: • A connection to your cable TV system in your residence or business • A subscription from an Internet service provider • One or more computers with minimum: • Ethernet — 10Base-T or 10/100Base-T Ethernet adapter with proper driver software installed. • Wireless — Any IEEE 802.11g or IEEE 802.11b device.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY In addition, your computer must meet the following requirements: • • PC with Pentium© class or better processor • 256 MB of memory • 10 MB of hard disk space available Windows® 2000, Windows XP™, Windows Vista®, Macintosh, Linux, or UNIX operating system with operating system CD-ROM available You can use any web browser such as Microsoft Internet Explorer®, Netscape Navigator®, or Mozilla® Firefox® with the SVG2500.
QUICK INSTALLATION GUIDE 7 Installing the Battery Before you begin the installation, you must first install the battery in your SVG2500. NOTE: A backup battery is not available for some models of the SVG2500. Your Internet Service Provider determines if your SVG2500 is supplied with a battery. 1. Place the SVG2500 on a soft surface to access the bottom of the unit. 2. Pull up on the battery cover tab.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY 3. Align the key pins in the SVG2500 with the key slots on the battery for proper contact. 4. The battery connectors should mate with the connectors on the SVG2500. Make sure the pull-tab is accessible and does not prevent the battery cover from closing properly.
QUICK INSTALLATION GUIDE 5. 9 Reinstall the battery cover with the alignment tabs seated downward. It may take up to 12 hours for the battery to reach full charge when: • It is installed for the first time. • It is replaced. • It is fully discharged. Battery back-up times may vary based on many factors, including the battery age, charging state, storing conditions, and operating temperature, as well as by factors such as data activity and length of active telephone calls.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Connecting the SVG2500 To connect to Ethernet or USB on a PC running a supported Windows version, perform the procedures in the following sections in this guide: Ethernet A, B, and E USB A, C, and E Wireless A, D, and E For Macintosh or Linux computers, follow the instructions in the SVG2500 User Guide and the operating system documentation.
QUICK INSTALLATION GUIDE 11 A. Connect the SVG2500 to Your Cable TV System You can connect your SVG2500 to your cable system either directly or using a splitter. Connecting Directly to the Cable Outlet 1. Connect one end of the coaxial cable to the cable TV wall outlet and connect the other end to the cable connector on the SVG2500. 2. Connect one end of the DC power cord into the power connector on the SVG2500 and plug the other end into an AC wall outlet, surge protector, or UPS.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Direct connection to cable TV outlet
QUICK INSTALLATION GUIDE 13 Connecting to the Cable Outlet Using a Splitter Connecting an SVG2500 to the same cable outlet as a TV requires a 5 to 900 MHz splitter and two additional coaxial cables. If a coaxial cable is already connecting your TV to the cable wall outlet, disconnect it from the TV. 1. Connect one end of a coaxial cable to the cable TV wall outlet and connect the other end to the splitter input. 2.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Cable connection using a splitter
QUICK INSTALLATION GUIDE 15 B. Ethernet Connections Computers using the Ethernet connection require an installed Ethernet adapter and a wired connection to the SVG2500. If necessary, install the adapter hardware and driver software according to the manufacturer’s instructions. You can also connect Xbox® and PlayStation® 2 gaming machines to the SVG2500. You can use Ethernet hubs or routers to connect up to 245 computers and gaming machines to the SVG2500. 1.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Sample Ethernet LAN Connections
QUICK INSTALLATION GUIDE 17 C. USB Connection You can connect a single PC running Windows 2000, Windows XP, or Windows Vista to the SVG2500 USB port. The USB connection requires special driver software supplied on the SVG2500 Installation CD-ROM. 1. Insert the SVG2500 Installation CD-ROM into the CD-ROM drive. Be sure the SVG2500 is not connected to your PC. 2. Install the USB driver software and restart your PC. 3.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Sample USB connection
QUICK INSTALLATION GUIDE 19 D. Wireless Network Setup Computers or other devices using a wireless connection require an IEEE 802.11g or 802.11b wireless adapter connected to the USB, PCI, or PCMCIA port. To provide an initial wireless connection to your network and the Internet: 1. Connect the SVG2500 to the cable TV system as described in Section A. 2. On each wireless client computer, install the wireless adapter hardware and driver software according to the manufacturer’s instructions. 3.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Caution! The default SVG2500 settings provide no wireless security. After your wireless LAN is operational, be sure to enable security as described in the “SVG2500 Wireless Pages” section of the SVG2500 User Guide.
QUICK INSTALLATION GUIDE E. Starting the SVG2500 Configuration Manager The SVG2500 Configuration Manager (CMGR) allows you to change and view the settings on your SVG2500. 1. Open the web browser on a computer connected to the SVG2500 over an Ethernet or USB connection. Note: Do not attempt to configure the SVG2500 over a wireless connection. 2. In the Address or Location field of your browser, type http://192.168.0.1 and press Enter to display the Login window. 3.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY 5. Click Login to display the SVG2500 Status Connection page. The SVG2500 Menu Options bar is displayed at the top of the SVG2500 Configuration Manager window. Use the Menu Options bar to select the top-level page for each SVG2500 Configuration Manager feature. Submenu options for each page are displayed on the left.
QUICK INSTALLATION GUIDE 23 Network Security The SVG2500 firewall and wireless security measures are disabled by default. Security for All LANs (Wired and Wireless) As soon as your network is operational, run the SVG2500 Configuration Manager: To Prevent Perform Follow In User Guide Unauthorized configuration Change the default password used to log in to the SVG2500 Configuration Manager.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Security for Wireless LANs For a LAN with one or more wireless clients, enable wireless security. Because wireless data is transmitted using radio signals, unauthorized people can eavesdrop unless you enable wireless security. The SVG2500 supports several wireless security measures. The ones that make sense for you depend on your needs and networking equipment.
QUICK INSTALLATION GUIDE 25 • Disable SSID broadcasting to prevent unauthorized individuals who scan for unsecured WLANs from accessing your WLAN. • For more information and procedures to enable these security measures, see “Setting Up Your Wireless LAN” in the SVG2500 User Guide. Wireless Security on the Clients After enabling wireless security on the SVG2500, as required on each wireless client: 1.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Configuration for Gaming To configure your SVG2500 for gaming operation, see “Gaming Configuration Guidelines” in the SVG2500 User Guide. Telephone Installation Your SVG2500 allows you to use your cable Internet connection for VoIP telephone service. You must contact your Internet service provider for this feature to work with the SVG2500. You can connect up to two standard telephone lines using your SVG2500. Caution! To reduce the risk of fire, use only No.
QUICK INSTALLATION GUIDE 27 Connect your telephone by plugging a phone wire into the TEL 1/2 connector as shown in the illustration below. You can also connect a second telephone line to the TEL 2 connector. A two-line telephone may be connected to TEL 1/2.
SVG2500 SURFBOARD WIRELESS VOICE GATEWAY Troubleshooting If you experience a problem with the SVG2500, try the following: 1. Press the reset button on the rear panel. Resetting may take 5 to 30 minutes. 2. Refer to “Troubleshooting” in the SVG2500 User Guide. If you still cannot resolve the issue, contact your Internet service provider. Your Internet service provider may require the MAC address labeled HFC MAC ID on the bottom of the SVG2500.
QUICK INSTALLATION GUIDE 29 If You Need Help If you need assistance while working with the SVG2500, contact your Internet Service provider. For information about customer service, technical support, or warranty claims, see the Motorola Regulatory, Safety, Software License, and Warranty Information card provided with the SVG2500 User Guide. For answers to typical questions, see “Frequently Asked Questions” in the SVG2500 User Guide.
30 SVG2500 SURFBOARD WIRELESS VOICE GATEWAY © 2007 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc.
