FaxFinder V.34 Fax Servers Client User Guide

Chapter 3: FaxFinder Client Software Operation
Settings Menu
FaxFinder Cover Page Generator Software Menu Command Definitions (cont’d)
Command Name Icon Description
Settings Menu commands
Font Brings up Font dialog box in which font, font size, and font style can
be set.
Grid Use to turn grid on and off. If grid is off, objects can be positioned in
cover page in a continuous fashion. If grid is on, objects can only be
positioned at discrete grid coordinates.
Reporting Failed Faxes to the Administrator
Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed
partially or entirely. That is, some or all of the intended pages of the fax may arrive in a form that cannot
be read. Here is the sequence of events you may encounter and the proper response.
1. The client user receives an email message from the FaxFinder about a partially or wholly failed fax sent
to him/her.
2. Advise the sender of the fax to re-send all or part of the fax.
3. If the fax was only partially a failure, then TIFF/PDF files for the successful pages will be attached. If
any pages of the fax failed, then an additional file will be attached to the email message. It will have a
name like modem0modem1_date-time.txt. This is the modem log file.
4. The modem log file contains information about the “conversation” between the sending modem and the
FaxFinder’s receiving modem. This information may be valuable to the FaxFinder administrator in
protecting the fax system and preventing future errors.
5. The client user should forward the modem log file to the FaxFinder administrator in an email message.
The FaxFinder administrator’s email address should be viewable in any fax you have received via the
FaxFinder.
Multi-Tech Systems, Inc. FaxFinder Client User Guide 94