Computer Hardware User Manual

3-4
3.3.2 Service
If your tech support specialist decides that
service is required, ISI551PCs may be sent
(freight prepaid) to our factory. Return shipping
charges will be paid by Multi-Tech Systems.
Include the following with your ISI551PC:
 a description of the problem.
 return billing and return shipping addresses.
 contact name and phone number.
 check or purchase order number for
payment if the ISI551PC is out of warranty.
(The standard repair charge for this
ISI551PC is $95. This price is valid at the
time of this publication but could change in
the future. Check with your technical
support specialist.)
 if possible, note the name of the technical
support specialist with whom you spoke.
If you need to inquire about the status of the
returned product, be prepared to provide the serial
number of the product sent (see Section 3.3.1).