- Multi-Tech Broadband Router User Guide

Chapter 8 – Frequently Asked Questions
RouteFinder RF500S User Guide 119
22. Does Multi-Tech provide syslog support?
At this time, Multi-Tech does not support syslog.
23. How can I check whether I have static or DHCP (dynamic) IP addresses?
Consult your ISP to confirm this data.
24. Does the Router support PPP over Ethernet (PPPoE)?
Yes, the router does support PPPoE.
25. Why does the Router not obtain the IP address assigned by my ISP?
• Make sure that your cable or DSL modem is connected properly.
• Try resetting your cable or DSL modem by powering the modem off and on.
• If you are using dynamic IP addressing, make sure that your cable or DSL modem is
DHCP- capable.
• Some ISPs require a MAC address to be registered with them.
26. If all else fails in the installation, what can I do?
• Reset your cable modem or DSL modem by powering the unit off and on.
• Obtain the latest release of firmware on the RF500S at
www.multitech.com
• Reset the Router’s factory default by holding down the reset button for at least 3
seconds.
• Flash the firmware again to the Router, to ensure that it was successfully written to
the unit.
27. How will I be notified of new router firmware upgrades?
All Multi-Tech firmware upgrades are posted on the Multi-Tech Web site at
www.multitech.com, where they can be downloaded for free.
Your Router does NOT need the latest firmware upgrade if your Internet connection is
already successful, as firmware upgrades will not increase your connection speed or
enhance your Router’s performance.
28. Does the Router support IPsec?
The RF500S supports IPsec Pass Through.
29. What type of firewall is the router equipped with?
The Router uses NAT.
30. I am not able to get my e-mails or my ISP web page (e.g., http://www.isp.com/). What
can I do?
Contact the ISP to get the full URL, or you can do the following:
1. Connect one of the computers directly to the cable modem or DSL modem.
2. Open a command prompt and ping the ISP web server or mail server name given.
For example, at the command prompt, type in ping www and press Enter. You
should be able to get an IP address when it responds.
3. After you get the IP address, enter the IP address on the mail server option.