- Multi-Tech Broadband Router User Guide

Appendix A – Warranty, Service, and Technical Support
RouteFinder RF500S User Guide 123
Technical Support
Multi-Tech provides free technical support for as long as your product remains in service.
Before calling Technical Support, please read through the Troubleshooting chapter of this
User Guide. Fill out the
Recording RouteFinder Information section below.
Contact our Technical Support group using one of the following contact options.
Contacting Technical Support
Country Using Email By Phone
France [e-mail] +(33) 1-64 61 09 81
India [e-mail]
+(91) 124-340778
U.K.
[e-mail]
+(44) 118 959 7774
Rest of World
[e-mail]
800-972-2439 (U.S. & Canada)
or [phone]
Recording RouteFinder Information
Before placing a call to our Technical Support staff, record the following information about
your Multi-Tech RouteFinder.
Model no.: __________________________________________
Serial no.: __________________________________________
Firmware version:_____________________________________
Software version: _____________________________________
Note the status of your RouteFinder in the space provided before calling tech support.
Make certain to include screen messages, diagnostic test results, problems with a specific
application, etc.
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
On-line Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech product online
at the following URL:
http://www.multitech.com/register
Multi-Tech on the Internet
Multi-Tech System, Inc. maintains a Web and an FTP site at: http://www.multitech.com and
ftp://ftp.multitech.com
Ordering Accessories
SupplyNet, Inc. can provide you with replacement transformers, cables and connectors for
select Multi-Tech products. Contact SupplyNet via mail, phone, fax or the Internet at:
Mail: SupplyNet, Inc.
614 Corporate Way
Valley Cottage, NY 10989
Fax: [phone]
Email: [e-mail]
Phone: [phone]
Internet:
http://www.thesupplynet.com